Before buying, I have a question about support and updates. I was honestly a bit alarmed to find negative reviews on WordPress.org and Trustpilot about slow support and updates that broke compatibility (e.g. with EDD plugins), and there is little recent feedback to show whether this has improved.

Is the 24-hour response time also valid for lifetime license holders, and what is the typical time to resolution?
If an update breaks compatibility with a popular plugin or theme (Elementor, Bricks), is the fix covered by the lifetime license?
Has the support process changed since those reviews, and if so, how?

Thanks!