ZeroWork Reviews

This tool is one I no longer use because it is complex and not easy for non-coders.
1. LLM integration only accepts ChatGPT, with no open router to choose my own model, and no option to connect my own offline model via LM Studio or Ollama.
2. There are no prebuilt templates, which makes it harder to start. Most other RPA tools have premade templates that help users get started faster. I have watched the guides and videos but still couldn’t get my use case working. They don’t offer real support since they direct you to their Discord, where I have asked questions but only received vague answers, never direct help.
3. There is no AI chat to template builder; it would be great if you could chat with their own trained LLM model and talk about your use case to automatically build your flow. However, everything is still manual and tedious.

Overall, I like the concept but do not like how it is built. It is not beginner-friendly for RPA. Hopefully, they will improve the platform to make it easier for beginners to get started.

Unfortunately, the support is extremely weak.

I opened a ticket because:

Webhooks were not working

Email alerts had stopped being sent

It took more than one month to receive a response.

When they finally replied, they simply asked whether the issue had been resolved — even though it had never been fixed.

I tried to reply to the email to continue the support process, but the mailbox does not accept responses. This means I would have to start the entire support process again and potentially wait another month for a reply.

At that point, I decided to give up.

It’s a real shame because the product has potential, but without reliable support, it’s difficult to trust it for production use.

I sincerely hope they improve their customer support, as it makes all the difference.

Diana's videos are fantastic; a crash course on selectors is essential to get into RPA

The design is attractive and user-friendly, while the conditionals and loops are excellent. this is a highly powerful app.

Client always is online as long the PC is on, and is very reliable.

I trust it is one of the most crucial core processes of my business.

The straightforward text search feature is great.

I discovered that pasting the Element, Selector, and XPath (entire tree) into your preferred AI ask to buid the selector, can effectively generate the best selector for you. This method simplifies the process of acquiring improved selectors and maybe could be integrated into Zerowork.

I recommend this to anyone seeking to automate web browser processes, whether through a lifetime subscription or a pay-as-you-go model.

I hired their expert to help me, but I can't revoke his access to my account. Despite changing my password, he is still logged in. My account has become worthless. Money down the drain.

I took me a while to use the tool, but when I finally did it made me replace Keyboard Maestro for web automation. Key strengths in my opinion:
- canvas is very good to understand the flow while giving a lot of freedom on the logic.
- ability to run automation in the background while working on the same computer.
- native integration with Google Sheets using it as a database to control the flow, store data and iterate over lists of items.

It is worthy of every penny.