Unfortunately, the support is extremely weak.

I opened a ticket because:

Webhooks were not working

Email alerts had stopped being sent

It took more than one month to receive a response.

When they finally replied, they simply asked whether the issue had been resolved — even though it had never been fixed.

I tried to reply to the email to continue the support process, but the mailbox does not accept responses. This means I would have to start the entire support process again and potentially wait another month for a reply.

At that point, I decided to give up.

It’s a real shame because the product has potential, but without reliable support, it’s difficult to trust it for production use.

I sincerely hope they improve their customer support, as it makes all the difference.