A: Hi there,

Let me just apologize for our miscommunication.

We understood white-labeling to mean using your own domain name, but apparently a small group of customers took it to mean using your own domain name AND "no Zylvie branding whatsoever."

After I looked it up, the actual definition aligns with the latter description, but that is definitely not what we meant.

We're a tiny operation who are just trying to survive, it's not like we're some greedy large corporation trying to nickle-and-dime our customers, and in-product attribution is a crucial strategy to ensure our sustainability and ability to offer our products at such an affordable and impossibly-cheap price.

Go look anywhere else -- you won't find what we offer at this price point and at this feature set. But the ability to offer such a robust product at this impossibly-low rate comes with a trade-off.

The vast majority of our customers (>95%) understand this and are more than happy to support us in this way, and this symbiotic relationship has allowed us to succeed together, and we're grateful and appreciative for their unwavering support.

If you insist on white-labeling your entire site, we offer an add-on option on our site, the Powerhouse Plan, that will allow you to remove all branding whatsoever from your storefront: https://zylvie.com/pricing

Otherwise it would sadden us to see you go, but you can also request a refund from AppSumo if we aren't a good match.

I apologize again for the misunderstanding.

With thanks,
Jay