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Customers appreciate Feedback Link for its intuitive and reliable platform, making it easy to collect and manage client feedback. They praise its seamless communication organization, time-saving capabilities, and valuable insights for improving client relationships. Some users have faced minor issues with email deliverability and spam marking. Overall, Feedback Link is a solid buy for those in need of a customer feedback management tool. With a 60-day money-back guarantee, it's worth giving it a try.