Q: Team Sumo and Team ACE,
I cancelled a few to change the email, but cannot re-purchase.
This might be a fraud prevention thing. I reached out to the ACE team as well about this, but I am trying to purchase two Tier 3 under two different emails and I cannot add them to my cart.
And of course, there is a doomsday timer when I do this.
I see you are having an issue purchasing and onboarding, Ace Meetings. If this is still happening, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂
I saw the response from Andrada and responded in kind. Although I didn't see a response from AppSumo support, I kept refreshing (mostly out of 'I told you so' frustration) and I was able to add the two codes for purchase.
Q: Not sure if this is the platform to ask, but are 15-minute meetings allowed in any tier?
Thanks.
Ovi_from_ACE_and_SocialBee
May 15, 2024A: As this campaign is long closed. for any subsequent questions, it's best to email us at support@useace.com
But yes, you can also set 15 minute meetings :)
Cheers,
Ovi
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Q: Hey Ovi and Team, I just responded to your email that the deal is not available and you said it should be available for Black Friday.
Not sure what's going on.
I would like to purchase if I can.
Thanks,
Anil
Ovi_from_ACE_and_SocialBee
May 14, 2024A: Hi Anil,
Thanks. I've emailed you. We'll sort it out :)
Cheers,
Ovi
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Got it. Thank you!
Cheers!
Anil
Q: When did the deal expire?
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Q: Team Sumo and Team ACE, I cancelled a few to change the email, but cannot re-purchase.
This might be a fraud prevention thing. I reached out to the ACE team as well about this, but I am trying to purchase two Tier 3 under two different emails and I cannot add them to my cart.
And of course, there is a doomsday timer when I do this.
Please advise.
Cheers!
Ovi_from_ACE_and_SocialBee
May 14, 2024A: Hi Sumolings,
My colleagues also wrote you from support@useace.com so we can sort it out.
Cheers,
Ovi
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Hey there, this is Guillaume from AppSumo!
I see you are having an issue purchasing and onboarding, Ace Meetings. If this is still happening, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂
Verified purchaser
Guillaume,
Please forgive my skepticism, but I sent an email to support on 22 OCT 2022 without a response to date. So...that is my concern.
Cheers!
Verified purchaser
Ovi,
I saw the response from Andrada and responded in kind. Although I didn't see a response from AppSumo support, I kept refreshing (mostly out of 'I told you so' frustration) and I was able to add the two codes for purchase.
Thank you all for responding.
Take care and much success.
Thank you too!
Q: Hippa compliance?
Or something that you are maybe working towards? thank you!
Ovi_from_ACE_and_SocialBee
May 15, 2024A: We don't have Hippa compliance at the moment.
We'll work on it if we get requests from our customers.
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