112835913151054627948Q: Is it possible for a user to re-enter the automation?
Hello! I was wondering if there's a setting that allows users to re-enter a Welcome automation. For example, let's say our Welcome automation has separate email sequences for three different plans (Plan 1, Plan 2, and Plan 3), with each plan using its own fork.
If a Plan 1 user enters the automation and, after receiving Email 3, upgrades to Plan 2, we'd want them to start the automation over, but this time in the Plan 2 fork, receiving the emails intended for that plan. Is this possible?
Maria_Acumbamail
Jul 21, 2026A: Hello,
At the moment, it is not possible for a subscriber to automatically re-enter the same Welcome automation from the beginning once they have already entered it.
We would recommend creating separate automations for each plan, or setting up a specific automation triggered by the plan change, so that users who upgrade can receive the emails related to their new plan.
Kind regards,