FourthWayQ: Why are accounts being inactivated so often ?
I've purchased several email software from AppSumo, and none of them get inactivated despite long periods of dormancy. Why is our Acumbamail account inactivated so frequently?
I understand your security policy regarding inactive accounts and that you provide dashboard notifications to contact support for reactivation. However, I've reached out multiple times through both email and the in-app chatbox, yet my account remains inactive.
What's the point of this lifetime deal? Different users have different use cases. Some of us purchase now and use later
I appreciate the security measures, but here's my concern: If you have a robust system for deactivating accounts, why not implement an equally effective system for reactivating them when requested? This is so frustrating.
Maria_Acumbamail
Jun 8, 2026A: Your account may be being flagged due to the type of content included, especially if it contains words or elements commonly associated with phishing or impersonation attempts.
Please contact our support team by email so we can review your case in detail and provide specific recommendations to help prevent this from happening again.
Best regards,
No other reason except inactivity. It just got restored. But it's such a hassle . Can you please clarify how active I need to be for my account to remain active always . Like will one campaign a month suffice or once a fortnight or whatver , can you clarify ?