Answerly Questions

Hi Fatos,

I just found out Plan Creator is now available for my Answerly Tier 5 plan. Thank you so much!

Can you pls advise how can we implement Plan Creator on the “Front End”?

Plan creator is currently enabled for setup on the admin side, so that we can setup the plans and then assign different client accounts to the different plans.

Are we able to implement the Plan Creator Feature on a Landing Page, so that a new user/client can select the plan they want to purchase, get directed to payment and then after filling up their details, their account will be auto setup on the admin side, is this currently possible?
As an agency, we usually have to manually administer payment for a client and then manually setup the account for them.

If Plan Creator’s Plan Selection can be displayed on a landing page separately, that be best!

Thanks!

Hello Nevrie
The training collection area is not loading please check

Hi Fatos,

I wanted to let you know that I decided to delete my earlier message. Upon reflection, I felt that the tone of my response could potentially come across as too critical and might not align with the constructive dialogue I’d prefer to maintain.

I value the efforts your team has put into addressing my concerns, and my goal remains to have a positive resolution to the issues I’m experiencing. I appreciate your continued support and understanding.

Thank you for your time.

Best regards

Hi Fatos!, please is your company overwhelmed, maybe you need more hands, why does it take so long to respond to mails? Nevrie is human and may not be able to respond to all messages, I have sent about 7 messages and none has been responded to. Your company prides itself with customer support, but i think is gradually loosing it, please do something. I believe in this company, i don't want to see it fail. Happy New Year.

I get that it works in serveral languages. My question is: as I have an ecommerce in 3 languages I will it automatically works in the selected site language by the user?
For the bot knowledge I need to paste all the products url and I need to do it in each language?

Thank you

Do i need to have an openai paid key to use answerly?

Hi Fatos,

I am your existing customer. May I know if you guys will be looking to create a Lead Generation Feature for your Chatbots soon?

Meaning using chatbot to do Lead Generation?

Thanks

I sent an email to support but did not get a response.
I purchased Level 5 tier and do not have the option to remove branding. Can you let me know where the option is? I have searched every setting I can find.

Can you also confirm if there will be the option to use Airtable as a data source and when that will be?

Hey everyone,

I'm excited to announce that our highly requested update, the Plan Creator, is now live!

You can now fully customize your agency's pricing and automate it entirely by integrating with our API.

Read more here:
https://answerly.io/changelog

Can it be configured to initiate a messenger chat on like/comments?

Hey Answerly team,

Love your software! Got the agency plan!

Quick questions:
1. Can you please explain what is the Wonder Form Product? and how is it different from the conversational forms on the appsumo plan?

2. Is Wonder Form part of the agency plan or an add-on product?

Thanks for the info!

I judge a couple of questions...

Is it possible to change the chat icon on the bottom of the page? I couldn't see this option.

Also the background of the chatbot. Is it possible to change the background wallpaper?

Also... when the chatbot link is shared could we have it look like a mini landing page? What I mean is wheen I open the link in a new tab, the chatbot has this tiny chat window surrounded by alot of white space. Be good if the chat window was bigger.

One other thing. I noticed on one of your competitors that they have a kool option to iframe the chatbot on an existing website without actually installing it on their website. They use this feature to showcase what the chatbot would physically look like on their website. The term they use is chatbot demo. Might be a kool feature to include on this software

Maybe I'm doing something wrong. Is there documentation for keyboard navigation?
If I use a keyboard, I can't seem to open the Answerly chat unless I click on it with a mouse first. I need to be able to use keyboard only activation. Similarly, my screen reader (Apple VoiceOver) see's there is a box there but can't read the contents, it lists it as "frame" but doesn't tell me anything about the container and I can't read the text there with Voice over.
If I first click on the Answerly area to open it, the chat area is then accessible with keyboard but doesn't tell me what the text area is. It doesn't seem to read the chat content but does see the links and the text area for talking to the bot .

: Hi, I have noticed a major issue with the white label feature.

I have successfully set my agency subdomain and can access my agency dashboard. However, the problem is that when a client wants to add their own custom domain, the platform instructs them to point their domain to “answerly-chat--domain.b-cdn.net.” This exposes the Answerly brand again, which contradicts the principles of white labeling. The purpose of the white label feature is to hide any branding related to the original service provider. Please let me know how this can be fixed. I have already sent you an email and attached screenshots.

I have successfully set my agency subdomain and can access my agency dashboard. However, the problem is that when a client wants to add their own custom domain, the platform instructs them to point their domain to “answerly-chat--domain.b-cdn.net.” This exposes the Answerly brand again, which contradicts the principles of white labeling. The purpose of the white label feature is to hide any branding related to the original service provider. Please let me know how this can be fixed. I have already sent you an email and attached screenshots.

1. Does the license tier 1 or 2 cover WhatsApp Intergation features?
2. Do I need an OpenAI API key to train an agent or its an in-built feature?
3.

I am looking to move from Tier 1 to Tier 3, but running into a few little niggles.

1. How do you rename the training collections. When I first used it I just went with the default name for the training collection, but now I can't see any way of changing it, which seems odd.

2. How do you get rid of the Answerly branding at the bottom of each chatbot that says 'Created with Answerly'

3. How do you change the chat icon on my website. I can change the colors, but the icon doesn't fit in with my design aesthetics, so I'd like to change it.

4. How do I make the agent avatars bigger. My users are elderly and those avatars are so small many of them won't realise it is an avatar of a person and not just a weird shape.

Overall I am very impressed with the functionality of Answerly.

Thanks for your urgent help with the above.