Hello, can I buy the highest level white label here and have access to the offer and the saas that you offer on your website https://buywhitelabel.com/pricing?
Just like in the reviews section, I can only reflect the same sentiment of highest frustration due to lack of support, uncertainty of development, and seemingly shift of focus from founder towards other product.
Conceptually Answerly looks cutting edge, in practice it feela abandoned; even Answerly's website and brand.
I really wish the owner decides to steer the wheel and make a good product out of it, like it was intended. But from what I can perceive from the responses, only AI sugarcoated responses without a clear promise to deliver in quality and service.
Question: will you refocus and relaunch Answerly to be a great product? Or will my license (highest tier) rust in dust in oblivion?
I really wish for some serious reassurance to all license holder and at some point strong supporters and even fans.
Please don't ignore the fact that the Answerly 'community' venue and roadmap site for feedback and discussion were closed down completely, and emails stopped being replied to.
What will be your way forward and promise for us to re-engage and trust you as founder and your product?
I really hope for Answer stops deflecting some hard truths and seeds some trust.
1) The community has been available since February at saaszone.io. It is also visible in both our dashboard menu and changelog.
2) We actively resolve over 100 tickets per day.
While I understand that ticket volume can't be verified, the availability of the community can be, so I kindly urge you not to talk in the name of our company.
Fatos
Q: Whats in White Labelling
If I get the top tier (while labeling) does it mean - We can resell with our logo Or we can brand it with our logo, in emails and in the dashboard.
Does the logo show on the chat widget for other plans?
Is it possible that the chatbot gives the user the direct url / link to the product which the bot suggests. Does the bot handle big shops with more than 1000 products?
Would it be possible to integrate MCP connections in Answerly to give the Chatbots specific powers? Do you think this would be feasible and an upgrade to how you do thinks currently with integrations in Answerly? Or does it not make any difference for you?
Thank you for sharing your perspective on MCP for Answerly!
Answerly has a lot of nice GDPR features. I have seen there is also the possibiliyt to use Mistral via API key integration. That would be probably the most GDPR friendly setup for serving clients in Europe?
What is the current suggested setup by the answerly Team for most compliant use? Is there maybe a write up / guide / blog post for best practices for Agency owners (Tier 5) and users in general in EU (GDPR)?
Do you mind telling me where to do it? Had I found it, I wouldn't be posting this question...
Q: Interesting chat on the site...
Here's what I found out with the AI.. 1. It's possible to integrate with messenger and set a trigger to initiate a chat with any facebook Like/Comment. Also can set up a follow up trigger to initiate chat again after X amount of days? It remembers each chat for 1-3 months correct? Do you have detailed step by step instructions on how to set this up? 2. I saw your FacePop tool and the AI said there is no need with Answerly as there are VideoBots included. Is it possible to embed several VideoBots on a single page with the animated Thumbnail? Once clicked can it start a Video funnel for viewers to dive in deeper? What is your recommendation? I would like to add a Video bot funnel beside each of my USP's for users to dive in deeper, or back out to the page. Can one of the buttons be 'Let's Chat' and it opens the AI text chat?
Currently, Answerly doesn’t support Facebook Messenger integrations with triggers for Likes/Comments or follow-up chats. We focus on website-based chat, but we can help with setting up those features on the web.
Yes, you can embed multiple VideoBots on a single page, and they can have an animated thumbnail. The video funnel can guide users deeper into content. For the "Let's Chat" button, you can easily add it to open the AI text chat.
can the chatbot help customers make a decision by asking questions and showing images and also videos in the chatbot not linkes , to help cutomers find quick what there looking for. and also i want to ask if your plan to add voice and others updates including in our purchase . finally i would happy if can tell why answerly better than LouiseBot that also in appsumo. thank you for knowlage me for better decision .
A: Yes, the chatbot can ask questions, show images, and display videos directly in the chat to help customers make decisions quickly.
Regarding updates, we continuously improve the platform, and any new features, like voice, will be included in your purchase.
As for Answerly vs. LouiseBot, we focus on deep AI training for customer support, making our bot more accurate and adaptable to your specific business needs.
A: Currently, we don't have integrations for Facebook Messenger, WhatsApp, or Instagram. Our focus is primarily on website-based chatbots. Let us know if you need help with anything else!
We focus on providing AI-driven customer support, ensuring the chatbot gives accurate, tailored answers based on your data. While we’re optimized for websites, we specialize in deep AI training to deliver the best support experience.
hi. i tried to add Woocommerce and it will not scan the website and wont know anything about the products of the store (although the URL of the website was added to the knowledge)
so can this be used at all on Woo (or shopify) besides general customer service bot? how can we make sure it knows to scan the relevant product pages and actually answer relevant product questions?
A: Yes, it can be used with WooCommerce (and Shopify too) to answer product-related questions.
If it's not picking up your product info, please reach out to us at hi@answerly.io with your account email, and we’ll take a look and help you get it working properly.
Could you share a bit more about how you’d like to use the API—maybe a specific use case or example with n8n? That would help us understand your needs better and see how we can support it.
I have found that uploading learning material, in this case from .docx, works for a time and then doesn't. For example, if I upload information, that information will be referenced in answers initially but eventually it will no longer be used. If I upload the same document again, again the bot will use the info. Is there any way to verify that the learning has and continues to have the documents it was given for learning?
What you're experiencing is an AI behavior issue, not a problem with the upload or our system. The documents you upload stay in the dataset unless you remove them—they're not disappearing. However, sometimes the AI can stop referencing certain information, especially if the question isn't phrased clearly or if the content is complex or buried deep in the text.
Re-uploading may seem like it fixes it, but what's actually happening is the AI is just being prompted again with fresher context.
We're constantly working to improve how the AI interacts with your data, but rest assured—your uploaded material is still there unless you delete it.
Does your software provide api access or would i need my own api key? Is there a white label version so that I could provide a chatbot for my clients? Can I install the chatbot on my website or social sites like linkedin or Google my business? I am looking for a chatbot software that can answer questions for customers that visit my bookkeeping website and i will need it to be trained to answer any possible question that my customers might have about bookkeeping and my services.
A: Thanks for your questions! Here's a quick rundown:
API Access – You’ll need to use your own API key.
White Label – Yes, we offer a white label version with Tier 5.
Installation – You can’t install it on LinkedIn or Google My Business, but you can embed it on any website that supports custom code (like Webflow, WordPress, etc.).
Training – Yes, you can train the chatbot to answer any questions about bookkeeping and your services.
Please tell us which of your plans is best for our Webflow business website with 250-ish questions and answers? Also, what are training sets and how many are needed for what?
As for training sets: These are collections of your data (like FAQs, documents, or knowledge base articles) that the AI uses to learn and respond accurately.
A: We support most major LLM providers, and yes—you can choose and switch between them freely. Here’s a list of the API providers we currently support:
While this is possible, websites also contain lots of other data that will not be helpful to the AI like footers etc.
If you have a lot of data, the best way to do this would be to have a sheet document, that way your AI can be much more accurate in trying to figure out which product you're talking about!
Q: will you bring meta back? in all latam countries people only use wsp ig or fb nothing else
Share Answerly
Q: saas bonus
Hello, can I buy the highest level white label here and have access to the offer and the saas that you offer on your website https://buywhitelabel.com/pricing?
Share Answerly
Q: Future of Development and Customer Support
Hi there!
Just like in the reviews section, I can only reflect the same sentiment of highest frustration due to lack of support, uncertainty of development, and seemingly shift of focus from founder towards other product.
Conceptually Answerly looks cutting edge, in practice it feela abandoned; even Answerly's website and brand.
I really wish the owner decides to steer the wheel and make a good product out of it, like it was intended. But from what I can perceive from the responses, only AI sugarcoated responses without a clear promise to deliver in quality and service.
Question: will you refocus and relaunch Answerly to be a great product? Or will my license (highest tier) rust in dust in oblivion?
I really wish for some serious reassurance to all license holder and at some point strong supporters and even fans.
Thanks.
Fatos_Answerly
May 21, 2025A: Hello Sumoling,
From my point of view, it feels like Sumolings have abandoned Answerly, not the other way around.
We truly value tangible feedback, as simply saying “abandoned” doesn’t give us anything actionable to work with.
As always, we have the energy and resources to keep moving forward. Just a year ago, we were a completely different platform.
The same will be true next year.
If you'd like to see us improve and succeed, we would genuinely appreciate your support and constructive feedback.
Share Answerly
"Abandoned" is simply the truth.
Please don't ignore the fact that the Answerly 'community' venue and roadmap site for feedback and discussion were closed down completely, and emails stopped being replied to.
What will be your way forward and promise for us to re-engage and trust you as founder and your product?
I really hope for Answer stops deflecting some hard truths and seeds some trust.
Verified purchaser
Dear Sumoling,
1) The community has been available since February at saaszone.io. It is also visible in both our dashboard menu and changelog.
2) We actively resolve over 100 tickets per day.
While I understand that ticket volume can't be verified, the availability of the community can be, so I kindly urge you not to talk in the name of our company.
Fatos
Q: Whats in White Labelling
If I get the top tier (while labeling) does it mean
- We can resell with our logo
Or we can brand it with our logo, in emails and in the dashboard.
Does the logo show on the chat widget for other plans?
Share Answerly
Q: woocommerce integration
Is it possible that the chatbot gives the user the direct url / link to the product which the bot suggests. Does the bot handle big shops with more than 1000 products?
Share Answerly
Q: MCP support
Dear Team!
Would it be possible to integrate MCP connections in Answerly to give the Chatbots specific powers? Do you think this would be feasible and an upgrade to how you do thinks currently with integrations in Answerly? Or does it not make any difference for you?
Thank you for sharing your perspective on MCP for Answerly!
Share Answerly
Q: Mistral and GDPR
Hey dear Answerly Team!
Answerly has a lot of nice GDPR features. I have seen there is also the possibiliyt to use Mistral via API key integration. That would be probably the most GDPR friendly setup for serving clients in Europe?
What is the current suggested setup by the answerly Team for most compliant use?
Is there maybe a write up / guide / blog post for best practices for Agency owners (Tier 5) and users in general in EU (GDPR)?
Thank you for your pioneering work!
Share Answerly
Q: Definition of "training data sets" ?
Aloha 🧡from Germany.
Please tell me the definition of "training data sets"...
I want to know how much this is...
Thank you 😍
Arwed
Fatos_Answerly
Apr 19, 2025A: Aloha Arwed,
A data set can be a website, pdf, or piece of text that you train the AI!
Let me know if you have other questions.
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So can we say website is dataset-1, pdf is dataset-2, OR 1 pdf is dataset-1, 2nd pdf is dataset-2, 1-url is dataset-3
Q: Is the chatbot icon that appears on the page changeable?
Nevrie_Answerly
May 8, 2025A: Yes, it is! You can fully customize the chatbot icon that appears on your page to match your brand or style.
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Do you mind telling me where to do it? Had I found it, I wouldn't be posting this question...
Q: Interesting chat on the site...
Here's what I found out with the AI..
1. It's possible to integrate with messenger and set a trigger to initiate a chat with any facebook Like/Comment. Also can set up a follow up trigger to initiate chat again after X amount of days? It remembers each chat for 1-3 months correct? Do you have detailed step by step instructions on how to set this up?
2. I saw your FacePop tool and the AI said there is no need with Answerly as there are VideoBots included. Is it possible to embed several VideoBots on a single page with the animated Thumbnail? Once clicked can it start a Video funnel for viewers to dive in deeper? What is your recommendation? I would like to add a Video bot funnel beside each of my USP's for users to dive in deeper, or back out to the page. Can one of the buttons be 'Let's Chat' and it opens the AI text chat?
Nevrie_Answerly
May 8, 2025A: Thanks for your questions, Edward!
Currently, Answerly doesn’t support Facebook Messenger integrations with triggers for Likes/Comments or follow-up chats. We focus on website-based chat, but we can help with setting up those features on the web.
Yes, you can embed multiple VideoBots on a single page, and they can have an animated thumbnail. The video funnel can guide users deeper into content. For the "Let's Chat" button, you can easily add it to open the AI text chat.
Let us know if you need more details!
Share Answerly
Q: ecommerce
can the chatbot help customers make a decision by asking questions and showing images and also videos in the chatbot not linkes , to help cutomers find quick what there looking for. and also i want to ask if your plan to add voice and others updates including in our purchase . finally i would happy if can tell why answerly better than LouiseBot that also in appsumo. thank you for knowlage me for better decision .
Nevrie_Answerly
May 8, 2025A: Yes, the chatbot can ask questions, show images, and display videos directly in the chat to help customers make decisions quickly.
Regarding updates, we continuously improve the platform, and any new features, like voice, will be included in your purchase.
As for Answerly vs. LouiseBot, we focus on deep AI training for customer support, making our bot more accurate and adaptable to your specific business needs.
Share Answerly
Q: Can intergrate to FB Mess/WA/IG ??
Can intergrate to FB Mess/WA/IG ??
Nevrie_Answerly
May 8, 2025A: Currently, we don't have integrations for Facebook Messenger, WhatsApp, or Instagram. Our focus is primarily on website-based chatbots. Let us know if you need help with anything else!
Share Answerly
Q: What is the difference compared to anychat.. anychat can support unlimited...
May i know what is the difference compared to anychat.
Anychat can support unlimited whatsapp, facebook and instagram...unlimited chatbot and with byok ai...and unlimited platforms.
Cos i see your real is only limited to website? And the limitation? Can let me know
Nevrie_Answerly
May 8, 2025A: Thanks for your question!
We focus on providing AI-driven customer support, ensuring the chatbot gives accurate, tailored answers based on your data. While we’re optimized for websites, we specialize in deep AI training to deliver the best support experience.
Let us know how we can assist you!
Share Answerly
Q: 1. online store?
hi. i tried to add Woocommerce and it will not scan the website and wont know anything about the products of the store (although the URL of the website was added to the knowledge)
so can this be used at all on Woo (or shopify) besides general customer service bot? how can we make sure it knows to scan the relevant product pages and actually answer relevant product questions?
Nevrie_Answerly
May 8, 2025A: Yes, it can be used with WooCommerce (and Shopify too) to answer product-related questions.
If it's not picking up your product info, please reach out to us at hi@answerly.io with your account email, and we’ll take a look and help you get it working properly.
Share Answerly
Q: Do you intend to fix the API?
I am very interested in purchasing the tool, but a big problem I encountered was the impossibility of using the application's API (chat)!
I really wanted this, because I want to use the system with other integrations (n8n is an example). If you have an answer about this, I will be happy!
Nevrie_Answerly
May 8, 2025A: Thanks for your interest, Geovana!
Could you share a bit more about how you’d like to use the API—maybe a specific use case or example with n8n? That would help us understand your needs better and see how we can support it.
Share Answerly
Q: Way to verify uploaded learning material
I have found that uploading learning material, in this case from .docx, works for a time and then doesn't. For example, if I upload information, that information will be referenced in answers initially but eventually it will no longer be used. If I upload the same document again, again the bot will use the info. Is there any way to verify that the learning has and continues to have the documents it was given for learning?
Nevrie_Answerly
May 8, 2025A: Thanks for pointing that out!
What you're experiencing is an AI behavior issue, not a problem with the upload or our system. The documents you upload stay in the dataset unless you remove them—they're not disappearing. However, sometimes the AI can stop referencing certain information, especially if the question isn't phrased clearly or if the content is complex or buried deep in the text.
Re-uploading may seem like it fixes it, but what's actually happening is the AI is just being prompted again with fresher context.
We're constantly working to improve how the AI interacts with your data, but rest assured—your uploaded material is still there unless you delete it.
Share Answerly
Q: Questions about software
Does your software provide api access or would i need my own api key?
Is there a white label version so that I could provide a chatbot for my clients?
Can I install the chatbot on my website or social sites like linkedin or Google my business?
I am looking for a chatbot software that can answer questions for customers that visit my bookkeeping website and i will need it to be trained to answer any possible question that my customers might have about bookkeeping and my services.
Nevrie_Answerly
May 8, 2025A: Thanks for your questions! Here's a quick rundown:
API Access – You’ll need to use your own API key.
White Label – Yes, we offer a white label version with Tier 5.
Installation – You can’t install it on LinkedIn or Google My Business, but you can embed it on any website that supports custom code (like Webflow, WordPress, etc.).
Training – Yes, you can train the chatbot to answer any questions about bookkeeping and your services.
Share Answerly
Q: Which Plan To Buy For 1 Webflow Website FAQs?
Please tell us which of your plans is best for our Webflow business website with 250-ish questions and answers? Also, what are training sets and how many are needed for what?
Nevrie_Answerly
May 8, 2025A: Thank you for your question.
For 250+ FAQs, you'll need the Tier 5 plan.
As for training sets:
These are collections of your data (like FAQs, documents, or knowledge base articles) that the AI uses to learn and respond accurately.
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Q: What AI LLM is used and can that be changed?
Nevrie_Answerly
May 8, 2025A: We support most major LLM providers, and yes—you can choose and switch between them freely. Here’s a list of the API providers we currently support:
OpenAI
DeepSeek
Mistral
Anthropic
Gemini
OpenRouter
Azure
NVIDIA
Cerebras
Groq
You can also select from a wide range of models under each provider, so you're not locked into any single one.
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Q: Is it possible to pull data from a large website?
Can i pull data from a website like below, which has 1000's of data of spareparts and equipments?
https://www.mcmaster.com/
Fatos_Answerly
Edited Apr 24, 2025A: Hi there, thank you for the question!
While this is possible, websites also contain lots of other data that will not be helpful to the AI like footers etc.
If you have a lot of data, the best way to do this would be to have a sheet document, that way your AI can be much more accurate in trying to figure out which product you're talking about!
Share Answerly