112116622791111252931112116622791111252931
112116622791111252931
May 30, 2026

Q: AI translation feature

I have a question regarding the AI translation feature.

Let's say a customer sends a message in English, but my preferred language as an agent is German.

Ideally, I would like the workflow to be:

Customer writes in English.
The system automatically translates the message into German for me.
I reply in German.
The system automatically translates my reply back into English for the customer.

Does AnyChat currently support this type of two-way AI translation inside the inbox?

Also, is the translation context-aware, or is it a direct sentence-by-sentence translation? For example, in customer service and appointment booking conversations, the meaning can sometimes change depending on the role of the speaker.

This would be a very valuable feature for businesses that communicate with customers in multiple languages.

Thank you!

Share
Helpful?
2
Log in to join the conversation
Related questions
View product details