I have trained the agent on my help desk website content, and I want to redirect the user to that content when the customer searches on it

Currently, it's getting this message below for all redirects where the trained content is the MD files I generated from my helpdesk docs. This is a HIGH priority issue as ALL links to my helpdesk are failing. Thanks

{
"name": "Not Found",
"message": "Page not found.",
"code": 0,
"status": 404,
"type": "yii\\web\\NotFoundHttpException",
"previous": {
"name": "Invalid Route",
"message": "Unable to resolve the request \"docs/installing-cloudmonitor/how-create-service-principal/\".",
"code": 0,
"type": "yii\\base\\InvalidRouteException"
}
}