Q: DM Automation
Hi Andrew,
Can I use Anychat for only Instagram DM automation? For example, a specific comment keyword, and it triggers the DM?
In plan 3, how many brands can I connect, like two different Instagram or Facebook accounts?
Thank you,
Kind regards,
Bill
Andrew_AnyChat
Nov 5, 2026A: Hello.
Yes, you can use it that way.
In plan 3, you can connect unlimited Instagram and Facebook accounts.
Thank you, Andrew for getting back to me. That sounds good, one clarification please: I read another comment where you said DM works fine based on comment keyewords, but not comment replies, is this still the case? Do you have plans to update like how manychat DM automation? So, when the keyword triggers the automation the comment gets a custom preset reply like 'Please check DM' - Thank you.