AtomChat Questions

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Q: I had bought two codes last time you were on and tried to activate but couldn't.

I emailed several times without a response.

Are you able to help me activate it?

ProbynowPLUSMay 23, 2023
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 14, 2024

A: Hello there!

Thank you so much for reaching out.

Can you please help me with your email so I can check the conversations and help you out? I will also check if your AppSumo plan can be activated.

Waiting for your reply :)

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Q: Can this integrate with UpCoach?

BenDownunderMay 24, 2023
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 15, 2024

A: Hey Ben!

Thank you so much for your interest in AtomChat :)

We do not have a ready integration with UpCoach yet. However, we are more than happy to work together with you and build it!

Our team can connect for a remote session and help you with this.

Please do drop us an email at supprt@atomchat.com once you've signed up and I'll take it forward from there :)

Looking forward to it!

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Q: Is there a way to do async / asynchronous audio messaging in the threads?

(think Voxer)
I need something between real-time and text.

SumoLeePLUSMay 24, 2023
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Founder Team
Amit_AtomChat

Amit_AtomChat

May 14, 2024

A: Hi Sumo-ling,

Your users can use the voice note (recorded messages) feature to achieve this. We do not have threaded conversations in AtomChat at the moment though :)

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Q: Congrads on being on appsumo!

With a purchase of Atomchat, do you receive the atomunity plugin when it comes out?

38a4c078ce064437ab7f2cb2315e4861PLUSMay 23, 2023
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Founder Team
Amit_AtomChat

Amit_AtomChat

May 15, 2024

A: Hello Sumo-ling,

Yes, the AtomUnity (WP Theme by AtomChat) will be available to everyone for free. It is currently under final stages of testing :)

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Q: Is it possible to integrate AtomChat in a Magento e-commerce site ?

116048196612674549087May 22, 2023
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 14, 2024

A: Hi Sumo-ling!

Thank you so much for your interest in our product :)

We do not have a ready integration with Magento yet, but we will surely add it to our roadmap!

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Q: Is there a demo I can try?

deshanpPLUSMay 22, 2023
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Q: Is there any difference between this current deal and the previous deal?

masuk_sarkerPLUSMay 22, 2023
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Q: Hello, I'm trying to understand how this could be implemented in a marketplace website, which consists of ...

two main user groups being vendors/suppliers and site visitors ( registered and signed in or unregistered)

If we use the Brilliant Directories platform for example, current communication on that platform is limited to a contact form for each vendor/supplier. or publishing other contact details that take visitors away from the website.

How could Atom chat be used to upgrade the interaction on a website built on the Brilliant directories platform?

Im happy to give your devs access to a spare Brilliant Directories website if that helps.

I guess Im thinking it should work like this vendors get the ability to be contacted via atom chat automatically upon signing up to the website (how? Zapier or another middle ware, or can it be coded with a small plugin/extension inside the websites admin) .

Site visitors and signed in site visitors can use any vendors Atom chat widget to chat to that vendor directly.

However the never-ending tsunami of spam has to be considered because otherwise vendors would get spammed mercilessly until they give up and closed their accounts unless there is effective ways to prevent spam.

I think the use case above could equally apply to similar models like classified advertising and lead gen.

What happens if the vendor is not responding, can we set it up like a support tool and request their email up front automatically so they will get a response later on?

can users choose to archive or save the content of their chats in any way? ( eg. send a copy to email, or download a .txt file) This is because sometimes these things are useful to reference later.

Thanks & glws

BrightspacePLUSMay 22, 2023
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 15, 2024

A: Hello!

Thank you so much for writing in :)

1. If we use the Brilliant Directories platform for example, current communication on that platform is limited to a contact form for each vendor/supplier. or publishing other contact details that take visitors away from the website.

AtomChat will solve the problem of visitors going away from your website. A typical marketplace setup involves a ‘Chat with’ button against each vendor profile. Visitors can click on the button and the one-on-one chat window for that particular vendor opens up on the same page on your website. Visitors can send a message to vendors this way.

To complete the setup, you can also create an ‘Inbox’ page on your website and embed AtomChat here. Vendors can go to this page and see all their chats.

2. How could Atom chat be used to upgrade the interaction on a website built on the Brilliant directories platform?
I'm happy to give your devs access to a spare Brilliant Directories website if that helps.

This will really be helpful! Because our integration with Brilliant Directories is not ready but with dev access, we can definitely work together and build it!

3. I guess Im thinking it should work like this - vendors get the ability to be contacted via atom chat automatically upon signing up to the website (how? Zapier or another middle ware, or can it be coded with a small plugin/extension inside the websites admin) .
Site visitors and signed-in site visitors can use any vendors Atom chat widget to chat to that vendor directly.

Correct. And AtomChat does not have its own user management, we use your website’s existing user management for authentication. They do not need to create any separate AtomChat account.

Once the integration is done, visitors and vendors can use AtomChat’s widget on your website to chat with each other.

4. However the never-ending tsunami of spam has to be considered because otherwise vendors would get spammed mercilessly until they give up and closed their accounts unless there is effective ways to prevent spam.
I think the use case above could equally apply to similar models like classified advertising and lead gen.

To keep spammers at bay, we have the Block user feature. Vendors can block users from the frontend. As an admin, you too can ban IPs and users.

5. What happens if the vendor is not responding, can we set it up like a support tool and request their email upfront automatically so they will get a response later on?

This isn’t a default feature. But we have Email notifications for offline messages. If a vendor is offline and not responding, they’ll be notified by email that they’ve received a message. I think this should address the problem. let me know!

6. Yes, for every individual chat, users will have the option to ‘save conversation’. This saves their chat as a .txt file on their system 🙂

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Q: Nice to see you again, but I am a little bit confused by the time.

At the moment the Link to generate the mobile app is not even present. Can you please clarify how I can get the mobile app working at the moment?

I also would like to know if it is possible that you upload the Android-App (for an extra payment) as I realized how confusing the App-Stores are.

Julian_WolfPLUSMay 22, 2023
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Founder Team
Amit_AtomChat

Amit_AtomChat

May 14, 2024

A: Hi Julian,
Nice to hear from you too :)

The mobile apps were not giving the best experience overall and so we have discontinued them for a couple of years now. The marketing page on the website is still active as it gets some traffic and we are revising that to reflect the white label aspect of the web platform.

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Q: How to connect to new appsumo.

plans ? I have tier 3 from previous deal.

I want to upgrade to tier 4 too

khantiodiatokaPLUSMay 22, 2023
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 15, 2024

A: Hi Sumo-ling!

Yes! Now that our deal is live again, you can upgrade tiers via your AppSumo dashboard by paying the difference.

And your AtomChat dashboard (https://app.atomchat.com/) will show all your licenses in one area :)

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Q: Una pregunta a nivel de privacidad.

¿Vosotros podéis ver que se escribe dentro de los chats?

david4325May 22, 2023
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Founder Team
Shoaib_AtomChat

Shoaib_AtomChat

May 15, 2024

A: Hola Sumo-ling,

Como propietario de un sitio web, obtiene acceso a la función Supervisar en el Panel de administración, donde solo usted puede ver las conversaciones de chat.

Nadie más puede usar el acceso a los registros de chat o monitorear las conversaciones en curso.

Si tiene más preguntas, no dude en preguntar.

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Q: Is this offer ever coming back?

i will definitely get the highest tier

mehdi.MhamdiFeb 21, 2022
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Founder Team
Shoaib_AtomChat

Shoaib_AtomChat

May 15, 2024

A: Hey there Sumo-ling,

After carefully considering the feedback and requests from our Sumo-lings, we have decided to bring back the AtomChat deal to ensure you have another opportunity to take advantage of our communication platform.

To learn more about the AtomChat deal and explore the features and benefits it offers, I invite you to visit our deal page https://appsumo.com/products/atomchat/.

Don’t miss this opportunity to supercharge your communication capabilities and elevate your online presence. Take advantage of the AtomChat deal today!

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Q: Can you please please please bring this product back, as I would love to purchase as many stack codes as possible

dima18Jan 22, 2023
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Founder Team
Shoaib_AtomChat

Shoaib_AtomChat

May 15, 2024

A: Hey there Sumo-ling,

After carefully considering the feedback and requests from our Sumo-lings, we have decided to bring back the AtomChat deal to ensure you have another opportunity to take advantage of our communication platform.

To learn more about the AtomChat deal and explore the features and benefits it offers, I invite you to visit our deal page https://appsumo.com/products/atomchat/.

Don’t miss this opportunity to supercharge your communication capabilities and elevate your online presence. Take advantage of the AtomChat deal today!

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Q: Hi, If I change the domain of my website?

Can i keep using the same AtomChat plan?

The question is if I can migrate my domain to another site after one year for example and using the same license of AtomChat

fabio119431PLUSJul 15, 2021
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Founder Team
Amit_AtomChat

Amit_AtomChat

May 15, 2024

A: Hey Fabio,

Yes you can use the same license of AtomChat on the migrated domain :)

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Q: Can I add two different chat to different sites from a single account¿¿¿¿¿ I purchased Tier 2.

Thanks

SoleskyPLUSJul 15, 2021
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 15, 2024

A: Hey there!

With a single account or AtomChat license, you can add chat to one website only. Because one instance can only be tied to a single user database :)

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Q: A users review said, "Nice add-on: If you buy multiple licenses you can handele them all in one Admin-Account.

And I also think about buying some more of the licenses ... the deal is really, really good.", but your staff has said in other posts you cannot buy multiple licenses from the same AppSumo account...what are the facts about multiple licenses?

mfeDesignPLUSJul 12, 2021
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 14, 2024

A: Hey there!

The latter is right. There is no limitation on how many licenses you can get, but with one specific email/AppSumo account, you can get only one license!

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Q: I really think the 10GB limit and one website per subscription is the deal breaker.

Storage allowance should be be larger than 10GB. We do need to retain chat log permanently for legal purpose. Extracting the chat log and delete out the current is not an ideal practice.

The plan should be more flexible on number of website. Paying max tier 4 just to accommodate 1 website, that's limiting for me.

ShopaholicPLUSJul 13, 2021
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Founder Team
Amit_AtomChat

Amit_AtomChat

May 14, 2024

A: Hey andy54,

I agree that in certain cases what we are offering may not be ideal and we will take this feedback into our learnings for product development.

Having said that, we have found that 10GB works well for most of our customers and we are considering adding 3rd party storage services for augmenting this limit.

The 1 website per account is there by design, as each chat instance is mapped to 1 website's user base. I understand how it may appear limiting but it is there in place to provide a seamless SSO with the site login.

Hope I was of help :)

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Q: Hi Atomchat, quite interested in your platform and happy to see that you are offering very generous plans ...

including Tier 3 and 4 which follow and even exceed your top Mega plan (tier 4). I was about to purchase this plan but noticed typos stating these are linked to "All Growth Plan features" Will purchase once these are changed to the deal page.

Hope to see integration guides for peerboard and brilliant directories as I plan to link your sso to them. For wpress and sitejet websites without membership plugins how would your solution work?

Thank you!

PokleeJun 28, 2021
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 14, 2024

A: Hey there!

Thank you so much for your interest in the product :)

"All Growth Plan features" is not a typo! Both Tier 3 and 4 include AtomChat's Growth Plan features and Tier 4 has higher storage, MAU, file-sharing limit, and data retention period.

It is not mandatory to have a separate membership plugin, we fetch the default roles assigned to users after they log in.

Also, thank you for your suggestion! Once tested and documented, we'll list new integrations!

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Q: Hi There.

I'd like to stack this but I have one question first.

Can this be integrated with one of the other deals here on Appsumo called Brilliant Directories?

Thank you!

ProbynowPLUSJun 17, 2021
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Founder Team
Rashmi_AtomChat

Rashmi_AtomChat

May 15, 2024

A: Hi there!

Ours is a license-based deal, stacking does not apply to us. So, for each website, you will need a separate license.

Also, at the moment, I can not commit to a timeframe for Brilliant Directories integration.

We'll update our roadmap with the progress - https://trello.com/b/kUtxow9Y/atomchat-public-roadmap

Hope this is helpful :)

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Q: This looks really really cool.

Am I correct in thinking we could setup something like Clubhouse but through a website?

How long has this app been around?

Thank you!

MIKEaBOSSJun 2, 2021
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Founder Team
Amit_AtomChat

Amit_AtomChat

May 15, 2024

A: Hi MIKEaBOSS,

I thought about this for a while and I feel the exact use case of a Clubhouse will not be achievable using AtomChat.

The closest you can offer to your community is a video/audio broadcast to 50 (host included) users. This can replicate some aspects of Clubhouse, but the conversation is uni-directional.

Hope this helps :)

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