Q: Hey Amit,
Thank you for bringing AtomChat to Appsumo.
The integrations look fantastic and we can definitely see this being a useful tool on some of our websites.
We have a concern however as your roadmap does not look like anyone has done anything since 2001. This leaves us wondering if you are relisting on appsumo for a last minute money grab before closing the project down.
Can you please confirm that you are indeed still actively developing for AtomChat and that you are still viable and sustainable?
I realize that the roadmap is not updated and this reduces confidence in our potential and existing users. I will get it up to date and cleaned up ASAP. We are constantly optimizing and evolving the product. Some things are not visible to the end users and some are.
Q: I purchased a tier 3 plan specifically to be able to build off of the premium chat functionality with myCred.
I tried reaching out to your email support but never received a response.
Is there any way to enable pay-per-minute for text chat? Under the myCred integration settings menu, there's an option to set a credits-per-minute for audio and video chat but only pay-per-message for text chat. Is it possible to enable this? It's critical to our current project.
Credits for text messages can be assigned based on the number of messages only and not minutes. That's the feature and it can not be customized.
Also, I am sorry you reached out but did not hear from us. I looked but couldn't locate your email with this query :( can you please resend it to support@atomchat.com?
I've been sending you messages to sync my account to the current Tier 2 limits. Your campaign is ending and I still haven't gotten a response. Rashmi responded last June 1st and I responded immediately but never got a reply after many follow-ups. It's been more than a month. Can you please reply?!??!
Thanks Rashmi. I can't give out my email address here but I'll send you an email now at your support email address (support @ atomchat . com) with the subject, "Rashmi's Gonna Fix It. Yey!"
That sounds good! I checked our inbox, but I don't see your email yet :( support@atomchat.com is the correct email. Can you also please resend the email to rashmi.mathur@atomchat.com?
Unfortunately, your email landed in the spam folder, sorry for the trouble :(
Got it now and we can continue with our conversation there!
Q: Hey AtomChat Team,
Congrats on your fantastic reviews and what looks to be some very positive energy building.
(You see what I did there?? 😉 #DadJoke)
Two quick questions:
1) Can you please comment on how your solution differs (or perhaps complements) the community/chat features included on other multifaceted platforms such as EzyCourse?
2) Has any consideration been given to a tier with 3-5 websites but, say, 5,000 monthly active users? I have multiple communities that would benefit from your tech, but 3-4 are less than 500 users and the largest likely won't eclipse 1,500 even accommodating for growth. From the Q&A I've reviewed, I suspect the way to go is probably just a Tier 1 license with a subdomain for each community, but I'd be willing to pay at the Tier 2 level if I could trade 15,000 users and 1 GB of storage for two extra sites. (i.e. 5 website, 10k users, 1GB storage for $109... or something like that?)
Look forward to your feedback and thanks for your consideration.
Q: What is your support mail id? - atom chat team?
What is your support mail id? - atom chat team?
I dont get a response on the chat help.
Share AtomChat
Q: Hey Amit, Thank you for bringing AtomChat to Appsumo.
The integrations look fantastic and we can definitely see this being a useful tool on some of our websites.
We have a concern however as your roadmap does not look like anyone has done anything since 2001. This leaves us wondering if you are relisting on appsumo for a last minute money grab before closing the project down.
Can you please confirm that you are indeed still actively developing for AtomChat and that you are still viable and sustainable?
Thank you
Amit_AtomChat
May 15, 2024A: Hey Sumoling,
I realize that the roadmap is not updated and this reduces confidence in our potential and existing users. I will get it up to date and cleaned up ASAP. We are constantly optimizing and evolving the product. Some things are not visible to the end users and some are.
Thanks for your observation, this will help. :)
Share AtomChat
Q: I purchased a tier 3 plan specifically to be able to build off of the premium chat functionality with myCred.
I tried reaching out to your email support but never received a response.
Is there any way to enable pay-per-minute for text chat? Under the myCred integration settings menu, there's an option to set a credits-per-minute for audio and video chat but only pay-per-message for text chat. Is it possible to enable this? It's critical to our current project.
Rashmi_AtomChat
May 15, 2024A: Hi Sumo-ling!
Credits for text messages can be assigned based on the number of messages only and not minutes. That's the feature and it can not be customized.
Also, I am sorry you reached out but did not hear from us. I looked but couldn't locate your email with this query :( can you please resend it to support@atomchat.com?
Share AtomChat
Q: Hi.
I've been sending you messages to sync my account to the current Tier 2 limits. Your campaign is ending and I still haven't gotten a response. Rashmi responded last June 1st and I responded immediately but never got a reply after many follow-ups. It's been more than a month. Can you please reply?!??!
Rashmi_AtomChat
May 14, 2024A: Hi Berdley,
Can you please help me with your email address so I can check this immediately?
Share AtomChat
Thanks Rashmi. I can't give out my email address here but I'll send you an email now at your support email address (support @ atomchat . com) with the subject, "Rashmi's Gonna Fix It. Yey!"
That sounds good! I checked our inbox, but I don't see your email yet :( support@atomchat.com is the correct email. Can you also please resend the email to rashmi.mathur@atomchat.com?
Thanks Rashmi. I've forwarded the same email with that subject I told you about.
The email that I used 'g****e@x*****v.li'. It was sent at exactly 9:15pm, UTC+8.
Hope you receive it this time.
Thanks again!
Hi Rashmi. I haven't gotten a reply from you. Were you able to receive my email?
Unfortunately, your email landed in the spam folder, sorry for the trouble :(
Got it now and we can continue with our conversation there!
Q: Hey AtomChat Team, Congrats on your fantastic reviews and what looks to be some very positive energy building.
(You see what I did there?? 😉 #DadJoke)
Two quick questions:
1) Can you please comment on how your solution differs (or perhaps complements) the community/chat features included on other multifaceted platforms such as EzyCourse?
2) Has any consideration been given to a tier with 3-5 websites but, say, 5,000 monthly active users? I have multiple communities that would benefit from your tech, but 3-4 are less than 500 users and the largest likely won't eclipse 1,500 even accommodating for growth. From the Q&A I've reviewed, I suspect the way to go is probably just a Tier 1 license with a subdomain for each community, but I'd be willing to pay at the Tier 2 level if I could trade 15,000 users and 1 GB of storage for two extra sites. (i.e. 5 website, 10k users, 1GB storage for $109... or something like that?)
Look forward to your feedback and thanks for your consideration.
Share AtomChat