I've emailed the customer service a couple of times and no one is responding. It seems like audiohero understands that projects are often made with a team of people, so I don't understand how I can share the cue list, but not a way for them to download the tracks. For example, I'm directing a project and I need to send the list and music to my actual editor. How can I most efficiently share this...
Founder Team
Florence_AudioHero
Mar 31, 2026
A: Hi Sumo Ling, We haven't received your question—did you write to us at [email protected]?
To share a cue sheet, simply click the "Email Link" button and enter the recipient's email address. Your team will then be able to listen to the cue sheet.
yes. I did email support I fear you did not grasp my question or have given me a canned answer.
It's not about them listening, it's about them being able to access/download the music I've organized. For a documentary I've pulled more than 30 tracks and sound effects, and all they can do is listen. They need to be able to download them. The editor on my team needs to be able to download
Hi, Downloads are limited to the account holder, you can’t grant download access to others or share login details. That said, you can download the tracks yourself and provide them to your editor strictly for use within your specific project (not as standalone files for their own library or reuse).If your editor needs independent access to browse and download, they would need their own account.
Q: Questions About Audio Hero: Music Library and Lifetime Access
Hi AudioHero Team, I hope you can help me with a few questions about your platform.
I’m currently looking for music I can legally use for my upcoming YouTube videos, and I’ve heard your library offers around 300,000 tracks. However, I’ve noticed that there don’t seem to have been many new additions in recent years. Could you clarify if the library is regularly updated? If so, do you have any...
Founder Team
Florence_AudioHero
Dec 3, 2025
A: Hi @hoffmanngabriel89,
Thank you for reaching out with these important questions. I'm happy to provide clarity.
Regarding Library Updates: Yes, our library is actively and regularly updated. We add new music and sound effects on a weekly basis. You can easily find the newest additions by using the "Recently Updated" filter in our search bar.
Regarding Usage Rights & Safety: You can use our...
I can filter by "sort" based on "release date," but there is no upload date. It could also be that the last title was added two years ago. Do you have a source where it is officially listed when what was added? Since few titles appeal to me at the moment, I would buy Audiohero if I could see that the database is really being actively expanded.
Hello @hoffmanngabriel89 You can also see new releases through our monthly newsletter. You might as well email [email protected] for a current list of recent additions. We’re actively expanding the library.
I'm interested in your offer, but I have some doubts...
1. Lately, we have seen many companies closing doors and leaving us with nothing. I see, in your business model, a possible solution - becoming available huge music and SFX packs for download. So, my question is: can we rest assured that in the event of bankruptcy you will honor your commitment by providing some means for us to download the...
Founder Team
Florence_AudioHero
Dec 1, 2025
A: Hi @ChristianoSantos
Thanks for your message and for your interest in AudioHero. Here are clear, simple answers to your questions:
1. If AudioHero closes, will we keep our music? We plan to be around for a long time. We are not going bankrupt. Also, AppSumo puts each company through an intense investigation to avoid this happening.
2. Can I use your music in an app where users pick their...
Q: Sharing cue list and tracks with team members
I've emailed the customer service a couple of times and no one is responding. It seems like audiohero understands that projects are often made with a team of people, so I don't understand how I can share the cue list, but not a way for them to download the tracks. For example, I'm directing a project and I need to send the list and music to my actual editor. How can I most efficiently share this...
Florence_AudioHero
Mar 31, 2026A: Hi Sumo Ling,
We haven't received your question—did you write to us at [email protected]?
To share a cue sheet, simply click the "Email Link" button and enter the recipient's email address. Your team will then be able to listen to the cue sheet.
Let me know if you need anything else.
Best Regards,
Florence.-
Share AudioHero
yes. I did email support
I fear you did not grasp my question or have given me a canned answer.
It's not about them listening, it's about them being able to access/download the music I've organized. For a documentary I've pulled more than 30 tracks and sound effects, and all they can do is listen. They need to be able to download them. The editor on my team needs to be able to download
Hi,
Downloads are limited to the account holder, you can’t grant download access to others or share login details. That said, you can download the tracks yourself and provide them to your editor strictly for use within your specific project (not as standalone files for their own library or reuse).If your editor needs independent access to browse and download, they would need their own account.
Q: Tire one 2019
Hi, as a long-time customer of Audio Hero of AppSumo Tire One since 2019, how can I upgrade to unlimited licensing?
Florence_AudioHero
Dec 15, 2025A: Hi @Sam-Sumo,
To upgrade to unlmited licensing you must purchase the new plan.
Best Regards,
Florence.-
Share AudioHero
Q: Questions About Audio Hero: Music Library and Lifetime Access
Hi AudioHero Team,
I hope you can help me with a few questions about your platform.
I’m currently looking for music I can legally use for my upcoming YouTube videos, and I’ve heard your library offers around 300,000 tracks. However, I’ve noticed that there don’t seem to have been many new additions in recent years. Could you clarify if the library is regularly updated? If so, do you have any...
Florence_AudioHero
Dec 3, 2025A: Hi @hoffmanngabriel89,
Thank you for reaching out with these important questions. I'm happy to provide clarity.
Regarding Library Updates: Yes, our library is actively and regularly updated. We add new music and sound effects on a weekly basis. You can easily find the newest additions by using the "Recently Updated" filter in our search bar.
Regarding Usage Rights & Safety: You can use our...
Share AudioHero
I can filter by "sort" based on "release date," but there is no upload date. It could also be that the last title was added two years ago. Do you have a source where it is officially listed when what was added? Since few titles appeal to me at the moment, I would buy Audiohero if I could see that the database is really being actively expanded.
Hello @hoffmanngabriel89
You can also see new releases through our monthly newsletter. You might as well email [email protected] for a current list of recent additions. We’re actively expanding the library.
Best !
Florence.-
Q: Any backup plan in case of bankruptcy?
I'm interested in your offer, but I have some doubts...
1. Lately, we have seen many companies closing doors and leaving us with nothing. I see, in your business model, a possible solution - becoming available huge music and SFX packs for download. So, my question is: can we rest assured that in the event of bankruptcy you will honor your commitment by providing some means for us to download the...
Florence_AudioHero
Dec 1, 2025A: Hi @ChristianoSantos
Thanks for your message and for your interest in AudioHero. Here are clear, simple answers to your questions:
1. If AudioHero closes, will we keep our music?
We plan to be around for a long time. We are not going bankrupt. Also, AppSumo puts each company through an intense investigation to avoid this happening.
2. Can I use your music in an app where users pick their...
Share AudioHero
Q: Cannot find the api guide or Integrations guide
In the page it said At-a-glance
www.audiohero.com
Integrations
Adobe, API, Audacity, Premiere Pro
but cannot find in your page. Where is it.
Florence_AudioHero
Nov 24, 2025A: Hi @stevp
Please reach out to us at [email protected]
Best Regards,
Florence.-
Share AudioHero
I have just sent an email requesting api access. Please check
Hi @hytiskul,
You've been responded!
Best
Florence.-