These do not seem to be working at all. No one who publicly views the brand portal can download any files. The option isn't even present. How do I fix this?
A: Hello! We apologize for the inconvenience here. This was an identified bug after a hotfix that was pushed last night where the download button in the popup was hidden on the public brand page. This was promptly resolved today. :)
For matters like this, please message support@brandbay.io directly for product support to get the best help.
1) Yes, the current rate is $2/month per additional 100GB needed for storage and $3/month per additional user seats used above your user limit. Custom plans can be built as well by speaking with our support team. :)
2) The user/client seat count is only for current seats used. If you delete a brand or remove a client/user from all other brands, then they will not count against...
A: Hello @GVMarketing, are you meaning to add banners and images over the shared brand collection pages? Or do you mean in-app? Or are you possibly meaning to embed image assets you have stored in BrandBay on your site (which you are able to do with the embed code in the assets area for portfolio and media collaboration purposes)?
Perhaps we can continue the conversation if you contact us...
A: Hello @GVMarketing, it is not a limitation in terms of storage or "messiness". You are able to use the bulk upload feature and queue up as many files as you need. You can simply multi-select all of the files within a folder (CMD/CTRL + A) and it should upload everything for you. :)
The uploader menu simply does not let you choose a "folder" (as many uploader interfaces do not allow for). But...
Hello Thanks for the reply I had already noticed that but I was hoping that like Beeble you could also whole folders and it would pull up everything in them. Then it's very much all arranged and tidied up to our juz habits. Best regards AdAlbert
Understood! I do see what you are saying and I can see how that can simplify things a bit. Hopefully there can be a solution to the uploader here to get files as the platform grows. I believe the team is aware of this request! :)
Q: I viewed the Chrome extension and had 2 questions:
1) What does it actually do?
I wish the video on the Chrome store was specific to the extension, not a generic promo video. 2) What is the reason that it requires this high level of permissions? "Read and change all your data on all websites"
The Chrome extension is a great way to access your brand assets while you are working online. Oftentimes if you're in a creative workflow, it can be a hinderance to your workflow to have to pause and find an asset, or a color, or a logo and so with the browser extension, all of your important assets are available to you in the same tab you're...
Q: Public View Permissions
These do not seem to be working at all. No one who publicly views the brand portal can download any files. The option isn't even present. How do I fix this?
Danielle_BrandBay
Edited Dec 10, 2024A: Hello! We apologize for the inconvenience here. This was an identified bug after a hotfix that was pushed last night where the download button in the popup was hidden on the public brand page. This was promptly resolved today. :)
For matters like this, please message support@brandbay.io directly for product support to get the best help.
Share BrandBay
Q: Hello Support Team, 1.)
Great product! Is there an option to purchase additional user seats?
2.) Can user/client seats be reused on service after service finalized with the client?
3.) How is your software different from Ethos, currently on Appsumo?
https://appsumo.com/products/ethos/
I look forward to your response. Thanks in advance for answering my questions.
Danielle_BrandBay
May 14, 2024A: Hello Thomas!
1) Yes, the current rate is $2/month per additional 100GB needed for storage and $3/month per additional user seats used above your user limit. Custom plans can be built as well by speaking with our support team. :)
2) The user/client seat count is only for current seats used. If you delete a brand or remove a client/user from all other brands, then they will not count against...
Share BrandBay
Verified purchaser
Thanks, I greatly appreciate your assistance in answering my questions.
Q: Hello As I see it I won't be able to embed banners or images on the site using a link on the website?
there is no such option?
Greetings
Danielle_BrandBay
May 15, 2024A: Hello @GVMarketing, are you meaning to add banners and images over the shared brand collection pages? Or do you mean in-app? Or are you possibly meaning to embed image assets you have stored in BrandBay on your site (which you are able to do with the embed code in the assets area for portfolio and media collaboration purposes)?
Perhaps we can continue the conversation if you contact us...
Share BrandBay
Q: Hello My question is why the whole folder cannot be uploaded?
and will it be possible because individual items take up a lot of space and it is a mess?
Best regards AdAlbert
Danielle_BrandBay
May 14, 2024A: Hello @GVMarketing, it is not a limitation in terms of storage or "messiness". You are able to use the bulk upload feature and queue up as many files as you need. You can simply multi-select all of the files within a folder (CMD/CTRL + A) and it should upload everything for you. :)
The uploader menu simply does not let you choose a "folder" (as many uploader interfaces do not allow for). But...
Share BrandBay
Hello
Thanks for the reply I had already noticed that but I was hoping that like Beeble you could also whole folders and it would pull up everything in them. Then it's very much all arranged and tidied up to our juz habits.
Best regards AdAlbert
Understood! I do see what you are saying and I can see how that can simplify things a bit. Hopefully there can be a solution to the uploader here to get files as the platform grows. I believe the team is aware of this request! :)
Q: I viewed the Chrome extension and had 2 questions: 1) What does it actually do?
I wish the video on the Chrome store was specific to the extension, not a generic promo video.
2) What is the reason that it requires this high level of permissions? "Read and change all your data on all websites"
Danielle_BrandBay
May 15, 2024A: Hello Clifford,
Thank you for your questions!
The Chrome extension is a great way to access your brand assets while you are working online. Oftentimes if you're in a creative workflow, it can be a hinderance to your workflow to have to pause and find an asset, or a color, or a logo and so with the browser extension, all of your important assets are available to you in the same tab you're...
Share BrandBay