Any chance you have a plan to allow hidden tags? We often make albums sharable to our member organization but we have some internal tags we'd rather they not see.
Founder Team
Danielle_BrandBay
Oct 28, 2025
A: Hey there, thank you for the question!
I do not think we have actually had a request for this before, but I can see how this could be a useful feature to add :) We can add this to ideas board to consider further!
Here is the link to see our ideas board as well if any other suggestions come to mind: https://go.zeruapps.com/e/community?view=community&space=ideas&post_id=
Hi there. Just purchased this and when we went to login and test things on mobile, via app.brandbay.io/login, we get a message saying "this application is not meant for use on a mobile device or a small format screen..."
We searched the questions/reviews and back in March of 2023 you advised mobile was "coming" and then again back on May 8th of 2024, you said "The mobile version of BrandBay is...
Founder Team
Danielle_BrandBay
Oct 26, 2025
A: Hello May and thank you for the question!
Right now, you are able to access, upload, and download assets on mobile with BrandBay's share links feature! You can share links to either entire brands, specific collections, or individual assets and access them on mobile and even password protect your pages to share with clients and other via mobile. The only part of the application that is not...
Right now, BrandBay does support uploading of .ts files, as with virtually any file type. I am not actually aware of a file type you cannot upload to the platform at the moment :)
There is just not at the option for in-app playback of the files, which is what I am assuming you are speaking about here. We have not actually had this requested before , so I...
4) Can it be configured so that the client view is entirely in Spanish?
5) Can this tool be used, for example, to have 50 patients and create a "space" for each patient, giving them private access, and so that each patient has all the documents, videos, and materials in their own space?
Founder Team
Danielle_BrandBay
Oct 19, 2025
A: Hello! Thank you for the questions :)
1) The BrandBay application itself is not designed for mobile, however share pages (brand, collection, and assets) do function on mobile devices when viewed from their share links.
2) There is not currently an Android or iOS application for BrandBay
3 & 4) As of now we have not translated the backend interface into other languages, and ideally we would...
Hi! I’ve been using BrandBay and really like the concept, but before I expand my use I’d like clarity about data security and privacy (I’m an EU user under GDPR).
Could you confirm: 1. Where customer files are stored (country / provider)? 2. Are they encrypted at rest & in transit, and who controls the keys? 3. Can any staff or partners view file contents? 4. Do you have audits (SOC 2, ISO...
Founder Team
Danielle_BrandBay
Oct 17, 2025
A: Hello @HoangASO!
Thank you for reaching out. There was a recent question posted below this one where we do a bit of a bigger discussion on this subject. In short, we are a USA company where most data is stored in the USA. While technically the GDPR makes provision for this, there are other international laws that have a bit of discrepancy between USA and EU relationships when it comes to PII...
Q: Tags
Any chance you have a plan to allow hidden tags? We often make albums sharable to our member organization but we have some internal tags we'd rather they not see.
Danielle_BrandBay
Oct 28, 2025A: Hey there, thank you for the question!
I do not think we have actually had a request for this before, but I can see how this could be a useful feature to add :) We can add this to ideas board to consider further!
Here is the link to see our ideas board as well if any other suggestions come to mind: https://go.zeruapps.com/e/community?view=community&space=ideas&post_id=
Thank you!
Share BrandBay
Q: Still no mobile option?
Hi there. Just purchased this and when we went to login and test things on mobile, via app.brandbay.io/login, we get a message saying "this application is not meant for use on a mobile device or a small format screen..."
We searched the questions/reviews and back in March of 2023 you advised mobile was "coming" and then again back on May 8th of 2024, you said "The mobile version of BrandBay is...
Danielle_BrandBay
Oct 26, 2025A: Hello May and thank you for the question!
Right now, you are able to access, upload, and download assets on mobile with BrandBay's share links feature! You can share links to either entire brands, specific collections, or individual assets and access them on mobile and even password protect your pages to share with clients and other via mobile. The only part of the application that is not...
Share BrandBay
Q: Video file .TS
When will you support playable .TS video files?
Danielle_BrandBay
Oct 26, 2025A: Hello and thank you for the question!
Right now, BrandBay does support uploading of .ts files, as with virtually any file type. I am not actually aware of a file type you cannot upload to the platform at the moment :)
There is just not at the option for in-app playback of the files, which is what I am assuming you are speaking about here. We have not actually had this requested before , so I...
Share BrandBay
Please add playable .TS video files to the platform.
Q: ANDROID-APP-LANGUAGE-CLIENTS?
Hi, I have three questions:
1) Is it optimized for mobile devices?
2) Is there an Android app?
3) Can the dashboard be configured in Spanish?
4) Can it be configured so that the client view is entirely in Spanish?
5) Can this tool be used, for example, to have 50 patients and create a "space" for each patient, giving them private access, and so that each patient has all the documents, videos, and materials in their own space?
Danielle_BrandBay
Oct 19, 2025A: Hello! Thank you for the questions :)
1) The BrandBay application itself is not designed for mobile, however share pages (brand, collection, and assets) do function on mobile devices when viewed from their share links.
2) There is not currently an Android or iOS application for BrandBay
3 & 4) As of now we have not translated the backend interface into other languages, and ideally we would...
Share BrandBay
Q: Data security and privacy - EU user under GDPR
Hi! I’ve been using BrandBay and really like the concept, but before I expand my use I’d like clarity about data security and privacy (I’m an EU user under GDPR).
Could you confirm:
1. Where customer files are stored (country / provider)?
2. Are they encrypted at rest & in transit, and who controls the keys?
3. Can any staff or partners view file contents?
4. Do you have audits (SOC 2, ISO...
Danielle_BrandBay
Oct 17, 2025A: Hello @HoangASO!
Thank you for reaching out. There was a recent question posted below this one where we do a bit of a bigger discussion on this subject.
In short, we are a USA company where most data is stored in the USA.
While technically the GDPR makes provision for this, there are other international laws that have a bit of discrepancy between USA and EU relationships when it comes to PII...
Share BrandBay