Q: "Confirm and Sign the Document" button is not working
Recipient has entered all of the necessary information and advanced to the button titled "Confirm and Sign the Document". But when she does, she is not taken to the "Good Job" page and there is no indication in the admin that the form has been successfully submitted.
Thank you for reaching out and for being one of our early supporters! That's a great question, and I can certainly clarify what having a "Tier 3 legacy" plan means. I understand it can be confusing when you can't see the specific details in your account settings anymore.
"Legacy" simply means you have a plan from our original AppSumo launch that is no longer available for purchase. The great news is you are grandfathered in, so you keep all the benefits and limits of the plan you originally bought, often at a better price than the new plans!
While the display in your settings may have changed as we've updated our systems, your plan features remain the same. The legacy Tier 3 plan included a generous 40 documents per month. You will also continue to receive all the new feature updates we roll out.
For a definitive confirmation of your account's specific limits or if you have any other questions, the best way to get help is to contact our support team directly. They can look up your account details and provide you with all the information.
Please reach out to us at support@breezedoc.com, and we'll be happy to assist you.
Hello, I see that I can customize the text of the email sent to request signing the document, and that I can send a reminder automatically 3 days before expiring. But how to customize the reminder email?
Thank you for your question! You’re absolutely right — you can customize the email text when you send a document for signing. The option to customize the reminder email will appear as part of that same flow after you hit the button to send the document for signing.
Once you initiate the sending process, you’ll see the fields where you can adjust the email content, including reminders.
Q: How to define field values when creating a document with the API?
I checked the API documentation: https://breezedoc.com/developer/docs I see that I can create a document from a template, and that I can send a document for signing to a recipient, but I don't see where to define the dynamic field values in the document. Can you please share details about this?
At the moment, BreezeDoc’s API doesn’t support passing dynamic field values when creating a document or sending it for signing. The fields need to be filled manually during the document preparation or signing process.
That said, we really appreciate your feedback — I’ve shared your suggestion with our product team, as adding this functionality could be a valuable improvement for API users like yourself.
At this time, our Zapier integration doesn’t support the action to create a document from a template — but I’ve shared your request with our product team for consideration in future updates. We’re always looking for ways to improve BreezeDoc and make automation easier for our users.
If you have any other ideas or specific use cases you’d like us to consider, feel free to share your ideas here: https://roadmap.breezedoc.com/
Q: "Confirm and Sign the Document" button is not working
Recipient has entered all of the necessary information and advanced to the button titled "Confirm and Sign the Document". But when she does, she is not taken to the "Good Job" page and there is no indication in the admin that the form has been successfully submitted.
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Q: I seem to have the tier 3 legacy: what does this mean? i don't see any details anymore in my settings
Luka_originals
Jun 16, 2025A: Hello,
Thank you for reaching out and for being one of our early supporters! That's a great question, and I can certainly clarify what having a "Tier 3 legacy" plan means. I understand it can be confusing when you can't see the specific details in your account settings anymore.
"Legacy" simply means you have a plan from our original AppSumo launch that is no longer available for purchase. The great news is you are grandfathered in, so you keep all the benefits and limits of the plan you originally bought, often at a better price than the new plans!
While the display in your settings may have changed as we've updated our systems, your plan features remain the same. The legacy Tier 3 plan included a generous 40 documents per month. You will also continue to receive all the new feature updates we roll out.
For a definitive confirmation of your account's specific limits or if you have any other questions, the best way to get help is to contact our support team directly. They can look up your account details and provide you with all the information.
Please reach out to us at support@breezedoc.com, and we'll be happy to assist you.
Share BreezeDoc
Q: Customize reminder e-mail
Hello, I see that I can customize the text of the email sent to request signing the document, and that I can send a reminder automatically 3 days before expiring. But how to customize the reminder email?
Natasha_originals
Jun 16, 2025A: Hi soyoo.re,
Thank you for your question!
You’re absolutely right — you can customize the email text when you send a document for signing.
The option to customize the reminder email will appear as part of that same flow after you hit the button to send the document for signing.
Once you initiate the sending process, you’ll see the fields where you can adjust the email content, including reminders.
Best regards!
Share BreezeDoc
Q: How to define field values when creating a document with the API?
I checked the API documentation: https://breezedoc.com/developer/docs
I see that I can create a document from a template, and that I can send a document for signing to a recipient, but I don't see where to define the dynamic field values in the document. Can you please share details about this?
Natasha_originals
Jun 16, 2025A: Hi soyoo.re,
Thank you for reaching out with your question!
At the moment, BreezeDoc’s API doesn’t support passing dynamic field values when creating a document or sending it for signing. The fields need to be filled manually during the document preparation or signing process.
That said, we really appreciate your feedback — I’ve shared your suggestion with our product team, as adding this functionality could be a valuable improvement for API users like yourself.
Best regards from the Team Originals!
Share BreezeDoc
Q: Zapier - Create doc from Template
Hi.
Can you please add the action to "Create a document from Template" to your Zapier integration?
Natasha_originals
Jun 16, 2025A: Hi TeamGenius,
Thank you for your suggestion!
At this time, our Zapier integration doesn’t support the action to create a document from a template — but I’ve shared your request with our product team for consideration in future updates. We’re always looking for ways to improve BreezeDoc and make automation easier for our users.
If you have any other ideas or specific use cases you’d like us to consider, feel free to share your ideas here: https://roadmap.breezedoc.com/
Best regards from the Team Originals!
Share BreezeDoc