Callback Tracker Questions

Showing 1 - 20 of 259 questions

Q: Hello, I have been unable to use the chat.

I tested several times and in all instances when I start a chat there is a message saying that no agent is available.

- I have checked available times and everything is fine
- I am logged in on a different window with my user and I see the active chats but don't get a notification

I have reach you and created 2 tickets without any answers.

Can you please tell me how we get notified about chats and how can we have it on our mobile phone.

Thank you

rod_desaPLUSJan 6, 2021
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Q: Hi, I can't seem to find the app to download and keep up with my chats.

Can you please tell me where to find it or provide the link, thanks!

Sumoling88Dec 28, 2020
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Q: Hello Pavel, Do Callback Tracker support RTL Languages so I can customize the widget in Arabic RTL?

I hope you work on that and put it on the roadmap, you have just to use the rtl.css class there is a free online style.css to rtl.css generator tool which convert the LTR CSS to RTL CSS and here it is:

https://rtlcss.com/playground/index.html

MohammadDec 24, 2020
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Q: International compatability?

Based in Australia. Can we still use the call features including call forwarding?

accounts598Dec 23, 2020
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Pavel_Callbacktracker

Pavel_Callbacktracker

May 15, 2024

A: accounts598,

Yes for Australia :) Our widget will forward callback requests to your local number.

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Q: Thanks for your replies.

Seems like you missed this one.

Are you planning to make an option of using the monthly credits for one sub account and Twilio for another?

testing12315962Dec 22, 2020
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Founder Team
Pavel_Callbacktracker

Pavel_Callbacktracker

May 15, 2024

A: testing123,

Interesting scenario... In this case - you can keep LTD deal under the main account and use Twilio integration for sub-accounts. I hope this helps.

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