ChatMaxima - Plus Exclusive Questions

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Q: Limit on documents for training the Chatbot? Roadmap/Changelog?

At Tier 4, if I have a PDF or other documents for training the AI Chatbot, are there limitations as to how many I can upload, and file sizes per document (and limits on the amount of webpages for training)? What’s the relationship between knowledgebase articles and individual pdf’s/documents uploaded for training the AI?

Also, do you have a roadmap/changelog we can view?

WaSumoPLUSEdited May 2, 2025
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Founder Team
Vignesh_ChatMaxima

Vignesh_ChatMaxima

May 2, 2025

A: Great question regarding the Tier 4 plan specifics. Happy to clarify!

PDF/Document Uploads: You can upload up to 100 individual files (PDFs, DOCX, TXT, etc.) for training your chatbot.

File Size Limit: Each of those files can be up to 10MB in size.
Webpage Limit: You can add up to 2500 website URLs for the AI to crawl and learn from.
Regarding the relationship: Think of "Knowledgebase Articles" (the 1000 pages) as content you might create directly within the ChatMaxima platform (like FAQs or specific help articles written in our editor). The "Files" (100 limit) and "Web URLs" (2500 limit) are external sources you provide by uploading or linking.

Crucially, all these sources (KB articles, files, URLs) feed into the same knowledge pool that your AI chatbot uses to answer questions. They're just different ways to get information into the system.

Hope this clears things up! Let me know if you have any more questions.

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Q: Integration Between Website Contact Forms and Chatmaxima

Hello, is it possible to send messages from our website contact forms to Chatmaxima and reply to those emails directly from Chatmaxima?
Thank you.

Mike3523402Apr 14, 2025
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Founder Team
Vignesh_ChatMaxima

Vignesh_ChatMaxima

Apr 14, 2025

A: Yes, you can! Absolutely. That's a perfect use case. Just forward the emails from your website contact form to your ChatMaxima inbox address. Once they land there, you can reply directly from within ChatMaxima, and it'll go right back to the customer's email. Cheers!

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Q: First steps and hit issue on iPad

Not good on iPad at all folks. Left panel does not stay open and is there no iOS app? Think I may need to consider alternative :( Hoping this is not the case as appears a really good solution.

UI is not truly responsive on iPad even from the profile screen when getting setup

108189270576210172219PLUSApr 13, 2025
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Founder Team
Vignesh_ChatMaxima

Vignesh_ChatMaxima

Apr 13, 2025

A: Currently, we do not have an iOS app, but it's a work in progress, and we expect to release it in a few weeks. Could you let me know if you're facing the issue in the webapp, in both the builder or other sections as well? This information will help us assist you better

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Q: If an agency has 10 clients, with 12,000 conversations/month each client, does the agency need to pay $900/month?

Assuming each clients has 4 social media channels - Insta, facebook, whatsapp, website
Daily 100 conversations on each channel = 100*4 channel = 400 conversations
Multiplied by 30 days = 400*30 = 12000
Multiplied by 10 clients = 120,000
Free contacts offered by ChatMaxima = 7500
Contacts for which additional money needs to be paid 120,000 - 7500 = 112,500
Cost at $8/1000 = $900 extra
1) Does an agency need to pay $900 extra ?
2) Does an agency need to pay $900 every month or it's one-time ?

Need some clarity here. And feel free to correct me if I'm wrong please.

alex6313PLUSApr 13, 2025
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Founder Team
Vignesh_ChatMaxima

Vignesh_ChatMaxima

Apr 13, 2025

A: Thank you for your query. ChatMaxima provides the flexibility to add contacts as needed, with validity applicable for one year.

As your request involves over 100,000 additional contacts, we’re pleased to offer a volume-based discount. The rate would be $6 per 1,000 contacts, bringing the total to $600 for the year.

Please let us know if you need any further information—we’re happy to assist.

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Q: Training ai prompt and data knowledge

How is the process? Any demo video.. lot people other deals claim no code but so complicated and no demo video...

Any demo video of thr training process and how the chatbot replies as in performance?

DrGohPLUSApr 13, 2025
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Founder Team
Vignesh_ChatMaxima

Vignesh_ChatMaxima

Apr 13, 2025

A: I totally hear you about the frustration with "no-code" claims elsewhere that turn out to be anything but simple, often without clear demos. We've worked hard to make ChatMaxima different.

Yes, absolutely! We have a demo video that walks you through the training process & how it is working. You can find it right here:

https://www.youtube.com/watch?v=aHPwAdB18tw

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