HiHiQ: From Unlimited to Very Low Limits?
Hi,
I purchased this deal with Tier 5 but today I have noticed after dashboard design change, you also have applied limits to accounts.
Everything was unlimited with Tier 5 and now I see so many limits on multiple components.
For example I can only have 100 conversations with "Unlimited" account?
This is one of many limitations. Can you please guide if I am misunderstanding it?
productpete
Aug 29, 2026A: Hello, these are all new features that were launched a month ago. All the original unlimited offers/features are still valid, (Unlimited Leads/Workspaces/Contacts).
The new limits you see are also present in our updated Max Plans which is what AppSumo purchases have always unlocked, so staying true to the original offer as well.
Basically, it boils down to if these new features I added create additional costs to me as a provider, they are billed at near wholesale rates, but I do include some for free and pay for those costs myself. (AI-costs, Email sending costs, etc).
This is our last month on AppSumo, but I think what is offered for $19 is an incredible deal for all the free features that come with it. Best, Pete
Verified purchaser
Hi Pete,
Thanks for quick reply.
What does 100 conversation mean here?
You are bringing $19 as if its some sort of favor you are giving. You chose your Price and I bought 5 codes and now you are telling as if its some kind of "kindness act" you have exercised here. You cannot shame customers for what they have paid when you are the one who set the price at first place. This is disrespectful!
Sorry, you took my comment that way. It was not my intent. More saying that the value I believe customers can get from Contact Button's service is far more than what others are charging 2x - 4x here on AppSumo, and that the new fees were not a rug pull as your question kind of implied and I know happens here.
100 Conversations are for the chat bot + taskbox product which is a brand new feature.
Verified purchaser
I am not trying to be "entitled customer", and only exercising my basic consumer rights.
1. You can set your price $1000/code or $1/code but you cant tell your customer who has paid that you are doing some charity work here!
2. I bought Tier 5 which has "Unlimited monthly leads", and if a potential lead send me a mail through contact button, then now you have placed a limit of just 1000 mails.
I checked codebase to confirm, as I imagine other Sumolings will have questions about new features/limits. To confirm, no AppSumo customer will ever be cut off from having unlimited Inbound leads.
The Conversation limit is only for our new Outbound features of live chat and email campaigns. You'll always continue to get the submitted contact info and can contact them directly outside our service.
Verified purchaser
Hi Pete,
I am getting the following status after I submitted 2 "call-back" requests on contact-button through form on a test site;
"Monthly Emails 2 of 1,000".
Shouldn't I get the status after submitting 2 form requests as "2 of Unlimited" status as deal states "Unlimited monthly leads"?
Can you please cleanly clarify these concerns?