A: Great question! While both tools use AI to handle conversations, they're built for different purposes.
DM Champ is primarily a sales tool. It's designed to qualify leads, run campaigns, and close deals on WhatsApp and Instagram.
CX Genie is built for customer support. Our focus is on helping your team deliver fast, accurate, and consistent support across multiple channels, not just sales...
Q: Critical Bug: Bot fails to answer simple questions explicitly stated in the KB？
Why does the chatbot completely fail to answer simple questions (like product price) that are already clearly written and imported into the Q&A Knowledge Base? I provided the exact price in the backend, but the bot just replies "We couldn't find any results". Is this a known bug in data retrieval, and when will it be fixed?
Founder Team
Leah_CXGenie
Jun 3, 2026
A: Hi lagging5121,
Thank you for reporting this! We completely understand how frustrating it is when the bot can't answer something you've already set up! 😔
We'd love to investigate this for you right away. Could you please send the following details to [email protected]?
1. Workspace owner email 2. Bot name 3. A sample of the Q&A data you imported (if possible)
This issue has been ongoing for a year now and still hasn't been resolved. May I ask why you continue to sell this product on AppSumo? I hope you can provide a reasonable explanation. Thank you.
If you have any issues that you cannot publicly address, why do you ask customers to email you privately to resolve them?
Is it Whitelabel feature smoothly or else we need to share the screenshots/recordings all the time to resolve the issues?
Is email feature working smoothly? If any feature is still in beta, can you highlight that?
Founder Team
Leah_CXGenie
Jun 3, 2026
A: Hi Qzone,
Great questions, and we appreciate you asking directly. We'll be fully transparent with you!
White Label Yes, CX Genie does offer white label capabilities. That said, like any growing platform, we're continuously refining and improving the experience. We won't pretend it's 100% perfect yet, there are areas we're still polishing, and we genuinely welcome feedback (with screenshots...
Q: Can Tier 3 clients have their own isolated customer portals and logins?
Hello CX Genie team,
Congratulations on building such a promising platform. I am considering purchasing Tier 3 and using CX Genie as part of my agency services.
I would like to know whether Tier 3 supports a true multi-client setup.
For example, if I manage multiple customers under my main account, can each customer receive their own login and access only their own chatbot, help desk,...
Founder Team
Leah_CXGenie
Jun 3, 2026
A: Hi Mark, Thank you so much for the kind words and for considering Tier 3. We're excited to potentially have you on board!
To answer your question honestly: our current white label feature partially covers your use case, but not entirely.
Right now, you can manage multiple clients under your main account with separate workspaces, each with their own chatbot, conversations, and data. However,...
Q: What makes you different from DM Champ?
Leah_CXGenie
Jun 3, 2026A: Great question! While both tools use AI to handle conversations, they're built for different purposes.
DM Champ is primarily a sales tool. It's designed to qualify leads, run campaigns, and close deals on WhatsApp and Instagram.
CX Genie is built for customer support. Our focus is on helping your team deliver fast, accurate, and consistent support across multiple channels, not just sales...
Share CX Genie
Q: You're platform not working
Did you try to use your platform by yourself? It's not working at all. I don't know why you're still selling this product, but it's not working.
Share CX Genie
I wasted my money & time. They don't have a legit Tester I guess.
Q: Critical Bug: Bot fails to answer simple questions explicitly stated in the KB？
Why does the chatbot completely fail to answer simple questions (like product price) that are already clearly written and imported into the Q&A Knowledge Base? I provided the exact price in the backend, but the bot just replies "We couldn't find any results". Is this a known bug in data retrieval, and when will it be fixed?
Leah_CXGenie
Jun 3, 2026A: Hi lagging5121,
Thank you for reporting this! We completely understand how frustrating it is when the bot can't answer something you've already set up! 😔
We'd love to investigate this for you right away. Could you please send the following details to [email protected]?
1. Workspace owner email
2. Bot name
3. A sample of the Q&A data you imported (if possible)
Sometimes the format of the...
Share CX Genie
This issue has been ongoing for a year now and still hasn't been resolved. May I ask why you continue to sell this product on AppSumo? I hope you can provide a reasonable explanation. Thank you.
If you have any issues that you cannot publicly address, why do you ask customers to email you privately to resolve them?
Q: Truely Whitelabel or just half cooked?
Is it Whitelabel feature smoothly or else we need to share the screenshots/recordings all the time to resolve the issues?
Is email feature working smoothly? If any feature is still in beta, can you highlight that?
Leah_CXGenie
Jun 3, 2026A: Hi Qzone,
Great questions, and we appreciate you asking directly. We'll be fully transparent with you!
White Label
Yes, CX Genie does offer white label capabilities. That said, like any growing platform, we're continuously refining and improving the experience. We won't pretend it's 100% perfect yet, there are areas we're still polishing, and we genuinely welcome feedback (with screenshots...
Share CX Genie
If you provide a list of modules with their status, whether it's 100% Working, Partially Working, Not Working yet, it will be better for customers.
Currently, most of the features or modules are just for showcase, almost everything is half-cooked.
Yes that would be nice
Mailbox feature is in beta from the last 1 year?
Q: Can Tier 3 clients have their own isolated customer portals and logins?
Hello CX Genie team,
Congratulations on building such a promising platform. I am considering purchasing Tier 3 and using CX Genie as part of my agency services.
I would like to know whether Tier 3 supports a true multi-client setup.
For example, if I manage multiple customers under my main account, can each customer receive their own login and access only their own chatbot, help desk,...
Leah_CXGenie
Jun 3, 2026A: Hi Mark,
Thank you so much for the kind words and for considering Tier 3. We're excited to potentially have you on board!
To answer your question honestly: our current white label feature partially covers your use case, but not entirely.
Right now, you can manage multiple clients under your main account with separate workspaces, each with their own chatbot, conversations, and data. However,...
Share CX Genie
Thank you for the honest answer. I was expecting the same when I got the Tier 3.
Please check your email ticket . Also can you share the ETA for 100% fully isolated
Purchase the plan first. Then, they will stretch it till 60 days refund window. Once the refund period is over, you will feel as cheated as me.