In 17 days my trial period ends and the promised Mailbox still hasn't appeared, this is already the 2nd time, in 2 consecutive campaigns where I'm forced to refund the product for not delivering what was promised. - Are we finally going to have the Mailbox on time or should we leave it for the next campaign on AppSumo?
A: Hello! I think the question is still confusing for us. White Label will hide CXG logo away to your customers so basically all your customers won't able to see it
A: API access is included in all the Plan and we do have the usage limit for each plan. If you need more information of each plan with usage limit please let us know via hello@cxgenie.ai we will glad to help you!
A: Hello! With Tier 2 you have the Help Desk add-on. You can access Help Desk to see Live Chat! If you need further information please contact us via hello@cxgenie.ai
Hello, I want to have the White Label option. Which tier allows that? Also, how many sub or white label accounts do I get? And will my clients be able to have their own login?
A: Hello! Our White Label is included in Tier 3 and your customer can have their login as well. Your Plan will be applied for 1 workspace. If you need further information please let me know or you can contact us via hello@cxgenie.ai
Q: MAILBOX ...
In 17 days my trial period ends and the promised Mailbox still hasn't appeared, this is already the 2nd time, in 2 consecutive campaigns where I'm forced to refund the product for not delivering what was promised.
- Are we finally going to have the Mailbox on time or should we leave it for the next campaign on AppSumo?
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Verified purchaser
-14 days and counting...
Q: Can the white label license be used for different customers or only for one?
Shawn_CXGenie
Apr 16, 2025A: Hello! I think the question is still confusing for us. White Label will hide CXG logo away to your customers so basically all your customers won't able to see it
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Q: API Access Inquiry
I’d like to know if any of your plans include API access. Could you provide details on which plans offer this feature and any usage limits?
Shawn_CXGenie
Apr 17, 2025A: API access is included in all the Plan and we do have the usage limit for each plan. If you need more information of each plan with usage limit please let us know via hello@cxgenie.ai we will glad to help you!
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Q: Live chat feature missing
We purchased the tier 2 but the live chat menu is not showing up. How to display it?
Shawn_CXGenie
Mar 28, 2025A: Hello! With Tier 2 you have the Help Desk add-on. You can access Help Desk to see Live Chat! If you need further information please contact us via hello@cxgenie.ai
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Q: Number of Client Accounts
Hello, I want to have the White Label option. Which tier allows that? Also, how many sub or white label accounts do I get? And will my clients be able to have their own login?
Shawn_CXGenie
Mar 28, 2025A: Hello! Our White Label is included in Tier 3 and your customer can have their login as well. Your Plan will be applied for 1 workspace. If you need further information please let me know or you can contact us via hello@cxgenie.ai
Share CX Genie