CX Genie Questions

Showing 1 - 20 of 187 questions

Q: API Availability and Zapier Integration Inquiry?

Is there an API available in any of the codes plan included, or is there an option for Zapier integration? We're looking to streamline our workflow and would like to know if there’s a way to connect the platform with other tools via API or Zapier for automation.

Any guidance or documentation on this would be appreciated.

be40Sep 15, 2024
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Q: ✨ Hey everyone! ✨ 🚀here is the latest release and update from CX Genie on September 11th, 2024 🚀

ethan.nguyenSep 13, 2024
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Founder Team
ethan.nguyen

ethan.nguyen

Sep 13, 2024

A: 🌟 New features:
✨Dashboard
+ Usage Dashboard & Billing Report: Improved clarity on fee calculations.
⏫Updates:
🔹Dashboard
+ Improve system performance
- Optimize system performance and data backup, reducing
🐞 BUG FIXED
+ Workflow not triggering on the correct keyword.
+ Workflow not triggering on the user's chat message.
+ Bot detects the wrong language when the user sends a period.
+...

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Q: I had some questions regarding the White Label

Every single time it sends an email to a new user, regardless of CNAME change or not. The system requires you to take a Questionnaire that is CXGENIE Branded. Which ultimately ruins your White Label Completely.

I'm not sure why my first question was denied. I'm simply asking about an email error in the saas.

Bob.PLUSSep 7, 2024
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Q: ✨ Hey everyone! ✨ 🚀 Here is the latest release and update from CX Genie on August 30th, 2024 🚀

🌟New features:
✨Marketplace (Add-On):
+ Implement one-time payment for Add-Ons and adjust pricing for existing Add-Ons.
+ New users will receive a 14-day free trial for all Add-Ons upon account registration.

ethan.nguyenAug 31, 2024
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Founder Team
ethan.nguyen

ethan.nguyen

Aug 31, 2024

A: ⏫ Updates:
🔹Marketplace (Add-On):
+ Hide Add-Ons in the sidebar unless enabled by the user.
🔹Bot
+ Add pop-up notifications after successful integrations on integration screens, with a button linking to live chat.
+ Workflow - Block Collect Feedback: Allow users to customize the text "How would… today?".
+ Workflow - Translate fixed texts within workflow blocks in chat and tickets according...

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Q: I missed the deal (sold out).

Do you plan on offering another round on Appsumo in the future?

greg1947PLUSAug 19, 2024
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