Tony_FQ: Sound is chopped up and video seems distorted
Hi,
I have seen several video examples using this app and they all seem to be slow and choppy. Is that a result of the person's computer? Or, is the platform just unstable at the moment?
Sameh_Dadan
Aug 28, 2025A: Hi Tony, I am not sure of the issue referred here. Are you referring to the quality of the video or the playback? We haven't heard this complaint so far, but do feel free to reach us via chat to look into this.
Verified purchaser
Sent video to your chat and no response for hours. Just let me know here why the videos are so bad.
Verified purchaser
No repsonse from support. Is that what we should expect when we had issues?
Hi Tony, I could not find the right email associated with your account. Can you email to lakshmanan@dadan.io - will inform to have a look into this personally. I couldn't find any convo in last 14 days under this name.
We offer personalized support, not copy paste respones. Rest assured, this will be sorted.