DFIRST Questions

You're running a promotion for the entire summer giving sub users Free unlimited generations of Nano Banana, Veo3 and Gemini? It cost me 650 out of my 800 monthly credits to generate 1 single video and you're giving your sub account users unlimited use of the same model for 3 months? We just funded the use of your sub accounts. Why are we already 2nd class citizens on the platform. It's been 60 days.

Hello,

I am an AppSumo Tier 6 customer. I created my account using Google OAuth, but I need to set a standard password to use the tool properly.

Current Situation:

I attempted the "forgot password" flow to trigger a setup email.

I did not receive an email (I have already checked my spam folder).

The chatbot indicated this action is not possible. However, I have successfully transitioned from...

I just read that you're planning to charge for future AI models -after purchasing your highest tier. Is this correct, and could you elaborate on how that would look like?

Hi DFirst team,
I’m experiencing several bugs in the platform, but the most urgent issue is with folders. When I add a new folder, existing folders appear to be overwritten instead of being preserved. This creates a serious risk of losing organisation, structure, and potentially access to existing work.

I submitted a support ticket about this more than two weeks ago, but I have not received a...

For the top‑tier plan, I have two very important questions and need confirmation because the purchase decision depends largely on these two points, as an agency.

1. I heard that you are bringing BYOK. For top‑tier 6 members, will you charge extra for this?

2. Regarding the API, how much extra do we have to pay to use it?