Q: Upgrading to T3 today — EU subprocessor list and DPA for LTD holders?
Hi Pankaj, Mark here (T1 since 4 Sep, the "cowboy" review you replied to & other emails). Re upgrading to T3 today for MCP, API and EU hosting. Your 6 Aug reply to Marcus covered EU scope, no-training, retention and migration, so two follow-ups:
1. Marcus also asked about subprocessors and OCR/AI processing. Your reply covered storage, DB, temp files, backups and processing, but not...
Founder Team
Pankaj_DigiParser
Sep 27, 2026
A: Hi Mark,
The public DigiParser subprocessor list is available here: https://www.digiparser.com/docs/legal/third-party-subprocessors
This list covers DigiParser’s overall infrastructure across both US and EU regions.
For accounts hosted in the EU region, AI processing also stays within the EU region.
Our standard DPA is available to Tier 3 AppSumo customers as well. We do not provide...
Q: BYOK + BYOS Setup and Customer Workspace Deletion
I saw in the Q&A that BYOK + BYOS for white-label sub-accounts (Tier 6) should be configured through the Partner Dashboard. However, I can’t seem to find this option there. I only see BYOK + BYOS under the Team Settings of the main account. Am I looking in the wrong place, or does the partner-level setup need to be enabled first? If there is a specific section or setup step I’m missing, could you...
Founder Team
Pankaj_DigiParser
Sep 24, 2026
A: Hi, thanks for checking and for the detailed questions.
For the BYOK + BYOS setup, please email [email protected] with the email address of your Tier 6 account. We’ll check your partner setup and enable/configure the required settings for you.
For Customer Workspaces, you can currently change the workspace status from the Customer Workspaces list, including setting it to...
Q: Can Tier 6 White-Label Sub-Accounts Use Their Own BYOK + BYOS?
According to Tier 6, BYOK + BYOS are included which is great for the main account. However, it’s unclear how this works with the 50 white-label sub-accounts.
Can each sub-account add and use their own BYOK + BYOS, using their own API key and storage? Or can the admin account configure its own BYOK + BYOS and then allow all sub-accounts to use those resources through the admin’s key/storage?
This...
Founder Team
Pankaj_DigiParser
Sep 23, 2026
A: Hi, happy to clarify.
On Tier 6, the white-label partner/admin account can configure the main BYOK + BYOS settings. All white-label sub-accounts then use the partner’s connected AI key and storage for processing.
So the sub-accounts do not need to add their own keys individually.
This means the 50 sub-accounts can use:
* the shared 7,500 monthly DigiParser credits * plus unlimited page...
Thanks for the clarification! That makes the Tier 6 setup much clearer.
However, I can only find BYOK + BYOS under Team Settings of my main account, and I don’t see where to configure the partner-level BYOK + BYOS in the Partner Dashboard. Could you explain where this is configured, or share a setup guide/video?
Also, regarding Customer Workspaces in the Partner Dashboard: is there a way to permanently delete a workspace after creating it? I only see Manage Credits, Integrations, and status options (Active, Read Only, Suspended). I tested Suspended, but the workspace still appears to be functioning. Is there a way to delete it, or is suspension the only option?
Btw do you have api docs or a way to test before purchase?
Founder Team
Pankaj_DigiParser
Sep 23, 2026
A: Hi Martin, yes — DigiParser can extract handwritten text from photos and scanned documents. Accuracy depends on how clear and legible the handwriting is, but it works well with many handwritten documents.
You can also try DigiParser before purchasing with our 7-day free trial, which includes 20 free credits.
API docs are available here: https://www.digiparser.com/docs/api
If I reach the page limit, I see we can buy one time additional credits
Do those expire? How much do they cost? Can Tier 2 still access API?
My goal is to send PDFs daily via api and have it answer in a json format or similar. Can it do that? Im assuming Tier 2 is enough? Can it always reply with a json format I want?
Does it use AI for parsing? If so, do we need to validate the parsing? Or 100% error-free?
Founder Team
Pankaj_DigiParser
Sep 23, 2026
A: Hi, happy to clarify.
Tier 2 does not include API access. API is available from Tier 3 and above.
If you run out of monthly credits, you can buy one-time credit packs:
Q: Upgrading to T3 today — EU subprocessor list and DPA for LTD holders?
Hi Pankaj, Mark here (T1 since 4 Sep, the "cowboy" review you replied to & other emails). Re upgrading to T3 today for MCP, API and EU hosting. Your 6 Aug reply to Marcus covered EU scope, no-training, retention and migration, so two follow-ups:
1. Marcus also asked about subprocessors and OCR/AI processing. Your reply covered storage, DB, temp files, backups and processing, but not...
Pankaj_DigiParser
Sep 27, 2026A: Hi Mark,
The public DigiParser subprocessor list is available here:
https://www.digiparser.com/docs/legal/third-party-subprocessors
This list covers DigiParser’s overall infrastructure across both US and EU regions.
For accounts hosted in the EU region, AI processing also stays within the EU region.
Our standard DPA is available to Tier 3 AppSumo customers as well. We do not provide...
Share DigiParser
Verified purchaser
Thanks Pankaj for your prompt answer, I've saddled up to Tier 3 now. :-)
Q: BYOK + BYOS Setup and Customer Workspace Deletion
I saw in the Q&A that BYOK + BYOS for white-label sub-accounts (Tier 6) should be configured through the Partner Dashboard. However, I can’t seem to find this option there. I only see BYOK + BYOS under the Team Settings of the main account. Am I looking in the wrong place, or does the partner-level setup need to be enabled first? If there is a specific section or setup step I’m missing, could you...
Pankaj_DigiParser
Sep 24, 2026A: Hi, thanks for checking and for the detailed questions.
For the BYOK + BYOS setup, please email [email protected] with the email address of your Tier 6 account. We’ll check your partner setup and enable/configure the required settings for you.
For Customer Workspaces, you can currently change the workspace status from the Customer Workspaces list, including setting it to...
Share DigiParser
Q: Can Tier 6 White-Label Sub-Accounts Use Their Own BYOK + BYOS?
According to Tier 6, BYOK + BYOS are included which is great for the main account. However, it’s unclear how this works with the 50 white-label sub-accounts.
Can each sub-account add and use their own BYOK + BYOS, using their own API key and storage? Or can the admin account configure its own BYOK + BYOS and then allow all sub-accounts to use those resources through the admin’s key/storage?
This...
Pankaj_DigiParser
Sep 23, 2026A: Hi, happy to clarify.
On Tier 6, the white-label partner/admin account can configure the main BYOK + BYOS settings. All white-label sub-accounts then use the partner’s connected AI key and storage for processing.
So the sub-accounts do not need to add their own keys individually.
This means the 50 sub-accounts can use:
* the shared 7,500 monthly DigiParser credits
* plus unlimited page...
Share DigiParser
Verified purchaser
Thanks for the clarification! That makes the Tier 6 setup much clearer.
However, I can only find BYOK + BYOS under Team Settings of my main account, and I don’t see where to configure the partner-level BYOK + BYOS in the Partner Dashboard. Could you explain where this is configured, or share a setup guide/video?
Verified purchaser
Also, regarding Customer Workspaces in the Partner Dashboard: is there a way to permanently delete a workspace after creating it? I only see Manage Credits, Integrations, and status options (Active, Read Only, Suspended). I tested Suspended, but the workspace still appears to be functioning. Is there a way to delete it, or is suspension the only option?
Q: Handwritten tezt
Can it parse Handwritten text based on a photo?
Btw do you have api docs or a way to test before purchase?
Pankaj_DigiParser
Sep 23, 2026A: Hi Martin, yes — DigiParser can extract handwritten text from photos and scanned documents. Accuracy depends on how clear and legible the handwriting is, but it works well with many handwritten documents.
You can also try DigiParser before purchasing with our 7-day free trial, which includes 20 free credits.
API docs are available here:
https://www.digiparser.com/docs/api
Share DigiParser
Q: Tier 2 Limit
If I reach the page limit, I see we can buy one time additional credits
Do those expire?
How much do they cost?
Can Tier 2 still access API?
My goal is to send PDFs daily via api and have it answer in a json format or similar. Can it do that? Im assuming Tier 2 is enough?
Can it always reply with a json format I want?
Does it use AI for parsing? If so, do we need to validate the parsing? Or 100% error-free?
Pankaj_DigiParser
Sep 23, 2026A: Hi, happy to clarify.
Tier 2 does not include API access. API is available from Tier 3 and above.
If you run out of monthly credits, you can buy one-time credit packs:
* 500 credits: $99
* 2,000 credits: $199
* 5,000 credits: $499
These extra credits are valid for 1 year.
For your use case — sending PDFs daily via API and getting structured JSON back — Tier 3 would be the right starting...
Share DigiParser