thich7Q: BYOK + BYOS Setup and Customer Workspace Deletion
I saw in the Q&A that BYOK + BYOS for white-label sub-accounts (Tier 6) should be configured through the Partner Dashboard. However, I can’t seem to find this option there. I only see BYOK + BYOS under the Team Settings of the main account. Am I looking in the wrong place, or does the partner-level setup need to be enabled first? If there is a specific section or setup step I’m missing, could you please point me in the right direction?
Also, is there a way to permanently delete a Customer Workspace after creating one? I can see options for managing credits, integrations, and statuses like "Active", "Read Only", and "Suspended", but I don’t see a delete option. I tried setting a workspace to "Suspended", but it still appears to be functioning. Is there a way to remove it completely, or is suspension the only option available?
Pankaj_DigiParser
Sep 24, 2026A: Hi, thanks for checking and for the detailed questions.
For the BYOK + BYOS setup, please email [email protected] with the email address of your Tier 6 account. We’ll check your partner setup and enable/configure the required settings for you.
For Customer Workspaces, you can currently change the workspace status from the Customer Workspaces list, including setting it to Suspended.
We’ll also add support for permanently deleting Customer Workspaces. Thanks for raising that — it’s a useful improvement.
Thanks again for using DigiParser!