Q: Data and privacy questions
Hi,
I have some pre-purchase questions and appreciate your response as they are important for my pospective clients:
1. When a visitor chats on a client's website, where is that conversation data stored?
Which country are your servers located in?
2. Can your team see the conversations happening on my clients' websites?
Is each client's data kept separate from other clients?
3. Can I or my client delete all conversation data if needed?
How long do you keep conversation data after a chat ends?
4. Do you have any security certifications?
Have any of your clients in education or healthcare successfully used the platform?
Thanks.
sohaib.dmchamp
May 18, 2026A: We are gdpr compliant
I would love to have the other question about healthcare / HIPPA compliance answered - as this is important to me, too! Thanks
No we are not hippa compliant at the moment due to working with some partners such as meta that are not so we can not be.
2. Can your team see the conversations happening on my clients' websites? -> yes just I have access.
3. Can I or my client delete all conversation data if needed? -> yes
Have any of your clients in education or healthcare successfully used the platform -> yes
1. When a visitor chats on a client's website, where is that conversation data stored -> Europe