Q: Scaling and subaccounts
I have a question about user scaling and subaccounts.
Let's say I have one business/project and a growing team of users.
Do I need one subaccount per user, or can multiple users operate within the same subaccount?
For example, can a single subaccount support multiple users, each with their own:
* login
* WhatsApp number
* AI agent
* inbox
* workspace
Or is a separate subaccount required for every individual user?
I'm trying to understand how the platform scales when many people need their own AI assistant.
Thank you.
sohaib.dmchamp
Jun 9, 2026A: No subaccount is needed for a team member. See the subaccount as a dedicated workspace.Any subaccount can have multiple team members.
OK thanks. Can multiple team members inside the same subaccount each connect their own WhatsApp number and have their own AI assistant, or is the WhatsApp connection shared at the subaccount level?
It's shared.