If the support issue isn't rectified the team should be blacklisted from offering future deals. This is entirely unacceptable. Has anyone had any luck at all getting the product to work reliably?
I want to give my comment about my experience, about the supposed "disappearance of support" for this excellent tool.
I have had some doubts in the last few days and I have contacted support. My experience continues to be very pleasant, since there are times when they have even answered me in a matter of minutes and have satisfactorily resolved my request.
I hope my comment helps to calm those doubts about the support provided by EmailDelivery. Greetings
Q: Are we ever going to know what is really happening here????
Has emaildelivery.com ripped us all off and disappeared? Did they get into financial difficulties and have ceased to operate? Has the founder become unwell or have a personal tragedy? Are they restructuring? Without a clear statement from the company I feel we can only assume the worst. I purchased 3 x Tier 3, so would appreciate an update please.
We've got a License Tier 3 that is now not usable. No response from support in over a week. I'm thinking they've disappeared. Has anybody heard from them?
Where did you hear that? Because I see no post about that, no response to several messages over the last 50 days. I want them to come back but it's not hard to put a auto responder on the email. Unless that is something they did recently. But again I have had catastrophic failures with this project. And while I should have done more research prior to jumping in 100% the rough patch does not excuse
AppSumo has informed me twice that their support team would reach out, but unfortunately, I haven't heard anything. For several weeks, no one has been available, and the software is riddled with bugs, rendering it unusable. I've had to stop the project and can only write off EmailDelivery as a very costly mistake.
I also got a response from them within the last few days. I am so excited that all of that setup time was not wasted - we literally completed all the steps to start using the service internally and sharing email to our network of nonprofits when we did not get a response for over a month, so we halted implementation. I hope there is better communication moving forward, even during rough times.
Q: Support from the team
If the support issue isn't rectified the team should be blacklisted from offering future deals. This is entirely unacceptable. Has anyone had any luck at all getting the product to work reliably?
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Q: ThisProduct still followed by its creator ;-)
I had to ask some technical questions and the designer answered them, so I'm still confident with this product !
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Q: My comment about the support of the tool
Hello everyone!
I want to give my comment about my experience, about the supposed "disappearance of support" for this excellent tool.
I have had some doubts in the last few days and I have contacted support. My experience continues to be very pleasant, since there are times when they have even answered me in a matter of minutes and have satisfactorily resolved my request.
I hope my comment helps to calm those doubts about the support provided by EmailDelivery. Greetings
Share EmailDelivery.com
Q: Are we ever going to know what is really happening here????
Has emaildelivery.com ripped us all off and disappeared? Did they get into financial difficulties and have ceased to operate? Has the founder become unwell or have a personal tragedy? Are they restructuring? Without a clear statement from the company I feel we can only assume the worst. I purchased 3 x Tier 3, so would appreciate an update please.
Share EmailDelivery.com
Q: It appears that EmailDelivery has disappeared
We've got a License Tier 3 that is now not usable. No response from support in over a week. I'm thinking they've disappeared. Has anybody heard from them?
Share EmailDelivery.com
Verified purchaser
Not disappeared. They met a rough patch, but will catch up.
Verified purchaser
Where did you hear that? Because I see no post about that, no response to several messages over the last 50 days. I want them to come back but it's not hard to put a auto responder on the email. Unless that is something they did recently. But again I have had catastrophic failures with this project. And while I should have done more research prior to jumping in 100% the rough patch does not excuse
I've been trying to get in touch with them too but heard nothing back. In the past, they've responded incredibly quickly. Concerning.
Verified purchaser
AppSumo has informed me twice that their support team would reach out, but unfortunately, I haven't heard anything. For several weeks, no one has been available, and the software is riddled with bugs, rendering it unusable. I've had to stop the project and can only write off EmailDelivery as a very costly mistake.
If it helps anyone following this thread, I did get a reply from the team yesterday to my support query.
Verified purchaser
I also got a response from them within the last few days. I am so excited that all of that setup time was not wasted - we literally completed all the steps to start using the service internally and sharing email to our network of nonprofits when we did not get a response for over a month, so we halted implementation. I hope there is better communication moving forward, even during rough times.
Can you contact via FB: https://www.facebook.com/profile.php?id=100081592209642