If the support issue isn't rectified the team should be blacklisted from offering future deals. This is entirely unacceptable. Has anyone had any luck at all getting the product to work reliably?
Yes, we have. It is rock solid, but we have extensive experiencing (decades) in building ESPs. We now have ALL of the features working in emaildelivery.com including full account management and the internal ticketing. We used emaildelivery.site to get it fixed.
That would be an issue with emaildelivery.com, we are not part of them.
Q: Paying Customer: Sent Multiple Emails Over 3 Weeks with 0 Response
I have been trying to contact you and your company per the recommended support email (emailteam@emaildelivery.com) with 0 response for 3 weeks. I have sent from my business email as well as Gmail and still have no response.
I have also scanned your TOC and Privacy Policy which has a different email for support (emailsupport@emaildelivery.com) which does not work and bounces.
How are paying customers supposed to contact you for questions related to your software?
I have even contacted Ian via LinkedIn Sales Navigator with no response even though he logged in last week.
This is the issue: Its impossible to turn off 'link tracking'. There is no option to stop link tracking which completely disables any marketing SaaS we are using because all links and even the List-Unsubscribe: in the email header is getting replaced. No links go to the SaaS.
They are a completely separate company and they have invested a lot of time and expertise into fixing the missing functionality and adding a lot of capabilities and integration. We purchased support from them because we are an ESP using emaildelivery.com for production and needed the functionality. You can contact them at support@emaildelivery.site.
Q: Is this software still working???
I bought tier 3 but never received any support... I am wondering if this is abandoned.
did you send email to appsumo support to ask the current situation? i did asked but appsumo never give me an answer and keep on delaying by saying they are still checking with emaildelivery team.
There won't be any updates. Ian took your money and ran. Appsumo are offering credit refunds until 11th of April.
Q: Does anyone have any info?
Just wondering if anyone has heard anything from anyone at Emaildelivery.com? This app was so great. I really hope it is taking a prolonged nap and not dead.
I asked the simple question 'Now that this has proven to be a scam, do we get our money back from AppSumo under the 'We got your back' guarantee?' and it was censored by Appsumo. How is this against your posting rules? I can see you have now announced this product is covered by your 'We got your back' guarantee'.
Q: It appears that EmailDelivery has disappeared
We've got a License Tier 3 that is now not usable. No response from support in over a week. I'm thinking they've disappeared. Has anybody heard from them?
Where did you hear that? Because I see no post about that, no response to several messages over the last 50 days. I want them to come back but it's not hard to put a auto responder on the email. Unless that is something they did recently. But again I have had catastrophic failures with this project. And while I should have done more research prior to jumping in 100% the rough patch does not excuse
AppSumo has informed me twice that their support team would reach out, but unfortunately, I haven't heard anything. For several weeks, no one has been available, and the software is riddled with bugs, rendering it unusable. I've had to stop the project and can only write off EmailDelivery as a very costly mistake.
I also got a response from them within the last few days. I am so excited that all of that setup time was not wasted - we literally completed all the steps to start using the service internally and sharing email to our network of nonprofits when we did not get a response for over a month, so we halted implementation. I hope there is better communication moving forward, even during rough times.
I want to give my comment about my experience, about the supposed "disappearance of support" for this excellent tool.
I have had some doubts in the last few days and I have contacted support. My experience continues to be very pleasant, since there are times when they have even answered me in a matter of minutes and have satisfactorily resolved my request.
I hope my comment helps to calm those doubts about the support provided by EmailDelivery. Greetings
Yes I have. this company quit doing updates on Jul 27th. they did 2 or 3 app updates every month and all of the sudden they are gone now. They do not answer support emails. I contacted appsumo that told me all they could do is forward it off to them. they ended up tagging me again to the same email address that I have already sent many messages to. I doubt anyone has any recourse on this.
I also bought T3 from them and surprisingly they have been very good in the past. Even chatted with me on email about the issues I had. However it has been a month since I sent them some bug reports but have not received any response. We can be sure that this software will not be usable without support.
If they really left and are just abandoning it. it is likely not long before the beefree plugin stops working as they purchased it from beefree. I assume it requires a license to keep going based on what I see. However it might be using the free version. I just don't know.
Appsumo said they reached out to these guys and was told they are behind, but will get back to us. Well, WHEN? I don't have a working server when clients were depending on it. Each day passes by is each day I lose potential revenues. I am losing faith in LTD. A lot of hit and run nowadays.
I have Tier 3 and it's working fine. No recent updates, but I have seen the comments from Ian here: https://emaildelivery.canny.io/feature-requests/p/is-emaildelivery-still-supported-no-response-from-team
What are you struggling with? They've always suggested a Fiverr dev for setting up MTA. I used their recommendation, and haven't had an issue.
Thanks. At this moment, I turned off the server because the MTA is behaving strangely. Bunch of activities that I don't recognize. Keep crashing the server. No mail sent yet it acted like it's sending. I ended up on SpamHaus the very same day the server went live. I posted my full message on their site
Yes nadjavon - I've had a support ticket pending for over a month. I got one response that basically said "we'll get around to it when we have time (paraphrasing)", and then never heard from them again.
Thank you derek087, absolute no no, without top notch support this software is unusable for non-techies. It was praised and hyped so much and now support is stumbling? Unbelievable.
The support disappeared. They also have not released any updates in like a month. Seems like support was working up to the end of the refund time on appsumo and then left. I also have a T3 and have had some issues and nothing. Been trying for over two weeks. Might start looking for a alternative.
I've reviewed much of the documentation. I want to make sure I have the proper expectations for TIER 3 for getting my white labeled self-hosted platform for use and for reselling (SaaS) using a subscription model up and running ( i will set up a Wordpress sales/marketing site for the Namecheap domain i have).
Secure the talents of Igor as you have noted he would complete these tasks as outlined in your docs - (once I purchase the VPS from Racknerd and received Amazon SES clearance, purchased dedicated IP addresses (not sure if this is necessary if not using MTA please confirm) and I have setup a Pabbly account) : 🤓Racknerd Installation👩💻Generic VPS Installation🌊Installation video for Digital Ocean droplets🧠Advanced Installation📸integrate pixabay (would also like to know if it is possible to connect Pexel?) Once completed my server would be up and running. And it will be necessary to maintain the server with weekly updates - correct?
Having a dedicated IP so that your DNS is always going to be working would be a requirement for any type of application like this, this is independent from the MTA which can be ignored if you're not going to use it.
Ian, is it necessary to have a dedicated IP for every client's domain if the volume is really low for all of the domains on my account, or is that more for deliverability if it is used for transactional & outbound by more than one client - just to keep the IPs clean? Client's use case is a monthly newsletter to <100-ish customers/mo, so thinking if I limit the volume, 1 IP could cover 25+ clients.
Q: Can you just make the email accounts on emaildelivery and add that to something else
Q: I am reaching out to inquire about the capabilities of my Tier 3 level plan with my ESP brand launch, ...
specifically regarding the potential to sell Limited Time Deals (LTDs) to my customers during our launch period with 2 types: Seats for clients, and one full ESP, like this Tier 3. This strategy aims to generate initial funds to support our growth and yearly subscriptions after. Additionally, I would like to understand the feasibility of the following: Delivering Credentials for Self-Managed Accounts: Can we provide secure credentials to customers who opt for self-managed accounts? Creating Seat Allotments for Agencies: Is it possible to create seat allotments for agencies, allowing them to manage either 10 seats or 30 seats for their clients? Or is the better route to purchase such plans from you directly from your $999 offer, and what would the price be for a Tier 3 AppSumoling? Your guidance on these matters would be greatly appreciated as we prepare for our launch. Thank you for your support and assistance.
I have about 28 domains. each need to have its own dedicated IP to insure reverse dNS is property set up. your highest tier plan would allow me to accommodate this? If I'm understanding correctly i can add an unlimited amount of domains to it?
Q: I am not an agency but as a business owner with 2 separate companies and email lists I am spending a fortune ...
on Keap as my CRM/email provider and to create and send email marketing campaigns. I also use it to integrate with my membership site on Accessally. Is this a suitable replacement for Keap or would I need something in addition?
Q: Support from the team
If the support issue isn't rectified the team should be blacklisted from offering future deals. This is entirely unacceptable. Has anyone had any luck at all getting the product to work reliably?
Share EmailDelivery.com
Yes, we have. It is rock solid, but we have extensive experiencing (decades) in building ESPs. We now have ALL of the features working in emaildelivery.com including full account management and the internal ticketing. We used emaildelivery.site to get it fixed.
Verified purchaser
I have T3 but when I went to reset the password on the account, their website showed my email address or account does not exist.
That would be an issue with emaildelivery.com, we are not part of them.
Q: Paying Customer: Sent Multiple Emails Over 3 Weeks with 0 Response
I have been trying to contact you and your company per the recommended support email (emailteam@emaildelivery.com) with 0 response for 3 weeks. I have sent from my business email as well as Gmail and still have no response.
I have also scanned your TOC and Privacy Policy which has a different email for support (emailsupport@emaildelivery.com) which does not work and bounces.
How are paying customers supposed to contact you for questions related to your software?
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Verified purchaser
Maybe Appsumo Team Should Give us an Public Answer on this matter.
Verified purchaser
I have even contacted Ian via LinkedIn Sales Navigator with no response even though he logged in last week.
This is the issue:
Its impossible to turn off 'link tracking'. There is no option to stop link tracking which completely disables any marketing SaaS we are using because all links and even the List-Unsubscribe: in the email header is getting replaced. No links go to the SaaS.
AppSumo is now offering credits to purchasers, but you have to contact appsumo support by April 11th.
got to emaildelivery.site, they can help you, they fully support the product.
Can you clarify if emaildelivery.site are providing this support for free to Appsummo LTD customers?
They are a completely separate company and they have invested a lot of time and expertise into fixing the missing functionality and adding a lot of capabilities and integration. We purchased support from them because we are an ESP using emaildelivery.com for production and needed the functionality. You can contact them at support@emaildelivery.site.
Q: Is this software still working???
I bought tier 3 but never received any support... I am wondering if this is abandoned.
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Verified purchaser
did you send email to appsumo support to ask the current situation? i did asked but appsumo never give me an answer and keep on delaying by saying they are still checking with emaildelivery team.
got to emaildelivery.site, they can help you, they fully support the product.
Q: Thank you again Team@AppSumo for the refund
Hello Team,
thank you for another refund in the form of shop credits under your guarantee.
Best regards
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Q: Can we get ActivePieces automation integration?
Ian_EmailDelivery
Jun 10, 2024A: This is on our radar.
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Verified purchaser
Hi. Any update on this ? Really trying to use EmailDelivery with but automations... This, or SureTriggers ?
There won't be any updates. Ian took your money and ran. Appsumo are offering credit refunds until 11th of April.
Q: Does anyone have any info?
Just wondering if anyone has heard anything from anyone at Emaildelivery.com? This app was so great. I really hope it is taking a prolonged nap and not dead.
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I asked the simple question 'Now that this has proven to be a scam, do we get our money back from AppSumo under the 'We got your back' guarantee?' and it was censored by Appsumo. How is this against your posting rules? I can see you have now announced this product is covered by your 'We got your back' guarantee'.
Q: It appears that EmailDelivery has disappeared
We've got a License Tier 3 that is now not usable. No response from support in over a week. I'm thinking they've disappeared. Has anybody heard from them?
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Verified purchaser
Not disappeared. They met a rough patch, but will catch up.
Verified purchaser
Where did you hear that? Because I see no post about that, no response to several messages over the last 50 days. I want them to come back but it's not hard to put a auto responder on the email. Unless that is something they did recently. But again I have had catastrophic failures with this project. And while I should have done more research prior to jumping in 100% the rough patch does not excuse
I've been trying to get in touch with them too but heard nothing back. In the past, they've responded incredibly quickly. Concerning.
AppSumo has informed me twice that their support team would reach out, but unfortunately, I haven't heard anything. For several weeks, no one has been available, and the software is riddled with bugs, rendering it unusable. I've had to stop the project and can only write off EmailDelivery as a very costly mistake.
If it helps anyone following this thread, I did get a reply from the team yesterday to my support query.
Verified purchaser
I also got a response from them within the last few days. I am so excited that all of that setup time was not wasted - we literally completed all the steps to start using the service internally and sharing email to our network of nonprofits when we did not get a response for over a month, so we halted implementation. I hope there is better communication moving forward, even during rough times.
Can you contact via FB: https://www.facebook.com/profile.php?id=100081592209642
Q: ThisProduct still followed by its creator ;-)
I had to ask some technical questions and the designer answered them, so I'm still confident with this product !
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Q: My comment about the support of the tool
Hello everyone!
I want to give my comment about my experience, about the supposed "disappearance of support" for this excellent tool.
I have had some doubts in the last few days and I have contacted support. My experience continues to be very pleasant, since there are times when they have even answered me in a matter of minutes and have satisfactorily resolved my request.
I hope my comment helps to calm those doubts about the support provided by EmailDelivery. Greetings
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Q: Support ghosted?? After refund window closed??
Wondering if anybody have raised his concern to Appsumo support to see what they think about these types of behaviors.
Is this happening more often with software after the 60 days refund window ??
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Verified purchaser
Yes I have. this company quit doing updates on Jul 27th. they did 2 or 3 app updates every month and all of the sudden they are gone now. They do not answer support emails. I contacted appsumo that told me all they could do is forward it off to them. they ended up tagging me again to the same email address that I have already sent many messages to. I doubt anyone has any recourse on this.
Verified purchaser
I also bought T3 from them and surprisingly they have been very good in the past. Even chatted with me on email about the issues I had. However it has been a month since I sent them some bug reports but have not received any response. We can be sure that this software will not be usable without support.
Verified purchaser
If they really left and are just abandoning it. it is likely not long before the beefree plugin stops working as they purchased it from beefree. I assume it requires a license to keep going based on what I see. However it might be using the free version. I just don't know.
Verified purchaser
I bought 4 of these tier 3 licenses. Company went ghosting its customers after refund windows closed.
Verified purchaser
Appsumo said they reached out to these guys and was told they are behind, but will get back to us. Well, WHEN? I don't have a working server when clients were depending on it. Each day passes by is each day I lose potential revenues. I am losing faith in LTD. A lot of hit and run nowadays.
Verified purchaser
I have Tier 3 and it's working fine. No recent updates, but I have seen the comments from Ian here: https://emaildelivery.canny.io/feature-requests/p/is-emaildelivery-still-supported-no-response-from-team
What are you struggling with? They've always suggested a Fiverr dev for setting up MTA. I used their recommendation, and haven't had an issue.
Thanks. At this moment, I turned off the server because the MTA is behaving strangely. Bunch of activities that I don't recognize. Keep crashing the server. No mail sent yet it acted like it's sending. I ended up on SpamHaus the very same day the server went live. I posted my full message on their site
Q: WHEN IS THIS DEAL COMING BACK?
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Verified purchaser
It's no longer supported, I believe.
Verified purchaser
hi derek087, is there a reason why you say it is no longer supported? Thank you
Verified purchaser
I have tier 3 if you want?
Verified purchaser
Yes nadjavon - I've had a support ticket pending for over a month. I got one response that basically said "we'll get around to it when we have time (paraphrasing)", and then never heard from them again.
Verified purchaser
Thank you derek087, absolute no no, without top notch support this software is unusable for non-techies. It was praised and hyped so much and now support is stumbling? Unbelievable.
Verified purchaser
The support disappeared. They also have not released any updates in like a month. Seems like support was working up to the end of the refund time on appsumo and then left. I also have a T3 and have had some issues and nothing. Been trying for over two weeks. Might start looking for a alternative.
Q: Will this come back?
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Q: Hi Ian - Please confirm my understanding.
I've reviewed much of the documentation.
I want to make sure I have the proper expectations for TIER 3 for getting my white labeled self-hosted platform for use and for reselling (SaaS) using a subscription model up and running ( i will set up a Wordpress sales/marketing site for the Namecheap domain i have).
Secure the talents of Igor as you have noted he would complete these tasks as outlined in your docs - (once I purchase the VPS from Racknerd and received Amazon SES clearance, purchased dedicated IP addresses (not sure if this is necessary if not using MTA please confirm) and I have setup a Pabbly account) :
🤓Racknerd Installation👩💻Generic VPS Installation🌊Installation video for Digital Ocean droplets🧠Advanced Installation📸integrate pixabay (would also like to know if it is possible to connect Pexel?)
Once completed my server would be up and running.
And it will be necessary to maintain the server with weekly updates - correct?
Ian_EmailDelivery
Jun 22, 2024A: Yes to most of the above.
Having a dedicated IP so that your DNS is always going to be working would be a requirement for any type of application like this, this is independent from the MTA which can be ignored if you're not going to use it.
We don't have a Pexel integration.
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Ian, is it necessary to have a dedicated IP for every client's domain if the volume is really low for all of the domains on my account, or is that more for deliverability if it is used for transactional & outbound by more than one client - just to keep the IPs clean? Client's use case is a monthly newsletter to <100-ish customers/mo, so thinking if I limit the volume, 1 IP could cover 25+ clients.
Q: Can you just make the email accounts on emaildelivery and add that to something else
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Q: How does this compare to maileroo?
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Q: What would the price be for your regular $999 Pro Plan if I'm a Tier 3 looking to resell those in packages and deliver to clients?
Is there a way to rebrand?
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Q: I am reaching out to inquire about the capabilities of my Tier 3 level plan with my ESP brand launch, ...
specifically regarding the potential to sell Limited Time Deals (LTDs) to my customers during our launch period with 2 types: Seats for clients, and one full ESP, like this Tier 3. This strategy aims to generate initial funds to support our growth and yearly subscriptions after.
Additionally, I would like to understand the feasibility of the following:
Delivering Credentials for Self-Managed Accounts:
Can we provide secure credentials to customers who opt for self-managed accounts?
Creating Seat Allotments for Agencies:
Is it possible to create seat allotments for agencies, allowing them to manage either 10 seats or 30 seats for their clients? Or is the better route to purchase such plans from you directly from your $999 offer, and what would the price be for a Tier 3 AppSumoling?
Your guidance on these matters would be greatly appreciated as we prepare for our launch. Thank you for your support and assistance.
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Q: no question is bad right lol.
I have about 28 domains. each need to have its own dedicated IP to insure reverse dNS is property set up. your highest tier plan would allow me to accommodate this? If I'm understanding correctly i can add an unlimited amount of domains to it?
Ian_EmailDelivery
Jun 29, 2024A: Yes.
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Q: Hi!
Where is located your company ? Regards, Mike
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Q: I am not an agency but as a business owner with 2 separate companies and email lists I am spending a fortune ...
on Keap as my CRM/email provider and to create and send email marketing campaigns. I also use it to integrate with my membership site on Accessally. Is this a suitable replacement for Keap or would I need something in addition?
Ian_EmailDelivery
Jun 28, 2024A: It's going to depend on what features you're using at Keap.
Keap can do complex automations and visual automations that we don't have, and we're not a CRM.
However otherwise we cover all the email marketing basics.
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