paulnQ: Difficulty increasing sending limits despite clean usage
I’m a paying AppSumo customer using Emailit for transactional and ministry emails and have invested time and money into setting up our sending infrastructure with you. However, I’m very frustrated with how hard it has been to increase our sending limits. I’ve requested an increase several times and been denied each time, even after fixing earlier bounce issues and keeping our list opt‑in and clean. We’re stuck at 5,000 emails/day but realistically need 10,000/day to grow. What specific criteria and process must an account meet to move from 5,000 to 10,000 per day, and how do you plan to help existing AppSumo customers scale without constant friction around limits?
George_Dragit
May 19, 2026A: Hi there,
Increasing limits is based on your sending history.
We deny those very rarely, mostly in two cases:
1/ low volume ( under <40% ) of your current rate limits.
2/ bounce rate too high
I do not know your request details, but we always reply and tell you specific reasons for why it got denied and what you need to do.
Hi George, thanks for replying. We have 6,000+ subscribers and need to send newsletters plus transactional emails. We fixed earlier bounces and SendGrid approved our list, but our limit still wasn’t increased. Low volume is cited as the reason, yet the low limit itself stops us from using Emailit more. Can you review our account and clarify a realistic path to 10,000/day?
Hi Pauln,
As mentioned, I do not see the request here or the details, you can request the increase from the dashboard, or if you already did and got a reply, reply to that email.
We always work with you to get you to the limits you need.