Q: Landing page - Cannot upload a vid - motion graphic mp4 clip
I tried to upload a motion graphic. it is an editable (canva) file . There is a VID tab in the creator page but when i try to upload it ( its an mp4) it says there is an error.
please give instructions on how to do this
Founder Team
Jeffri_Enginemailer
Nov 13, 2025
A: Hi there! Have checked with the customer support team and I trust that you've already reached them on this matter.
Q: Do you offer SMS services -- even as an add on?
I looked at your site to see if you offer SMS in addition to email, but didn't see anything about it. Is SMS on your roadmap (as most email SaaS providers offer SMS these days)?
Founder Team
Jeffri_Enginemailer
Aug 16, 2025
A: Hi PavolvsCat! We do not offer SMS, but we are working on a service that’ll integrate WhatsApp at the moment.
I'm interested in Enginemailer and have a few questions to help me decide: 1. We have several brand identities (under 1 legal entity --> a holding company) to send the email campaigns from, can we get 1 license tier 6 or do we need to get several license tier 1 or 2? If we can get 1 or 2 license tier 6 to accommodate our needs across brands, can we isolate user access for different...
Founder Team
Jeffri_Enginemailer
Aug 15, 2025
A: Hello MDC! 1) It is recommended that you get several smaller tier licenses for the different brands. This will not only allow you to isolate the databases, but also have control over who you want to allow access to each of the brands. Each instance can have multiple users. 2) Each AppSumo account is limited to a single sending domain, so separating the brands will be ideal.
Q: Landing page - Cannot upload a vid - motion graphic mp4 clip
I tried to upload a motion graphic. it is an editable (canva) file .
There is a VID tab in the creator page but when i try to upload it ( its an mp4) it says there is an error.
please give instructions on how to do this
Jeffri_Enginemailer
Nov 13, 2025A: Hi there! Have checked with the customer support team and I trust that you've already reached them on this matter.
Share Enginemailer - Plus Exclusive
Q: Do you offer SMS services -- even as an add on?
I looked at your site to see if you offer SMS in addition to email, but didn't see anything about it. Is SMS on your roadmap (as most email SaaS providers offer SMS these days)?
Jeffri_Enginemailer
Aug 16, 2025A: Hi PavolvsCat! We do not offer SMS, but we are working on a service that’ll integrate WhatsApp at the moment.
Share Enginemailer - Plus Exclusive
Q: Email Validation
I see Email Validation setup as an additional add-on for a free account.
Does it include this deal?
Jeffri_Enginemailer
Aug 15, 2025A: Hi worapin! Email validation is a paid 3rd party service and is not part of AppSumo plans.
Share Enginemailer - Plus Exclusive
Q: Dedicated ip address?
Do you provide this extra if so what is cost
Jeffri_Enginemailer
Aug 15, 2025A: Hi Sumoling! Dedicated IPs are only available in our Enterprise plans and not part of AppSumo tiers.
Share Enginemailer - Plus Exclusive
Q: Multibrand campaigns
Hi Jeffri,
I'm interested in Enginemailer and have a few questions to help me decide:
1. We have several brand identities (under 1 legal entity --> a holding company) to send the email campaigns from, can we get 1 license tier 6 or do we need to get several license tier 1 or 2? If we can get 1 or 2 license tier 6 to accommodate our needs across brands, can we isolate user access for different...
Jeffri_Enginemailer
Aug 15, 2025A: Hello MDC!
1) It is recommended that you get several smaller tier licenses for the different brands. This will not only allow you to isolate the databases, but also have control over who you want to allow access to each of the brands. Each instance can have multiple users.
2) Each AppSumo account is limited to a single sending domain, so separating the brands will be ideal.
Share Enginemailer - Plus Exclusive
And I'm testing Enginemailer now. How do I add team members? Not seeing it in the dashboard. Or is it because I'm in the free plan at the moment?
The multi-user feature is only available on paid plans. All AppSumo plans will fall into this category.