andresfrancoQ: Why is the support so slow?
I've been waiting for over 48 hours for a response. No one is answering their chat or emails. I see many people complaining about the same issue: the codes can't be redeemed correctly, and I just confirmed it. These complaints have been going on since February of this year, and it hasn't been resolved in six months?
How can I get my tier 3 code fixed?
brianmfriedman
Sep 16, 2026A: Hi Andres,
I’m really sorry about this experience.
Please email us directly at [email protected] with your AppSumo purchase details, and we’ll make sure the team looks into this and gets back to you as quickly as possible.
We really appreciate you giving Ethos a try and would love the opportunity to make this right. Thank you for bringing this to our attention.
Which team? The one who never answers?, which tool? The one that never worked?, what opportunity to do things right? The same one who hasn't processed the same complaints since 2025? You are a complete joke and your support is a scam.