Q: Affiliate percentage - meaning and specification server location, data protection
1. What does “Affiliate percentage xyz %” mean in the licenses for each tier? 2. For appsumolings in the EU: How can I obtain the data processing documents from you? Regarding data protection: Is the server located in the EU?
Q: Unable to Edit Privacy Policy or Change Client Support Email
I tried communicating via your support email in the early hours of yesterday morning (Mon 1st June 2026), and expected a response within 5hrs of your opening time, as stated. However, I haven’t received a reply so will try here as well.
My query follows:
Even though FlowLance gives me enough functionality to allow me to showcase my service professionally and aesthetically high-end, I’ve...
Founder Team
Stepan_Flowlance
Jun 5, 2026
A: Hey Noel, Thanks for the questions!
1. Privacy policy Since you're hosting your store on Flowlance, we're required to show the privacy policy on your store. That's why it can't be edited or removed. However you're free to add your own Terms of Service with any text or policy you want (in Settings > Custom Terms of Service 2. The email shown to clients Right now it's not possible to change your...
I bought a Tier 1. Can I buy and upgrade to Tier 2?
I like Flowlance for its simplicity; it does exactly what I need.
Founder Team
Stepan_Flowlance
May 29, 2026
A: Hey Gerasmus, thanks for nice words! We are glad that you are enjoying it. If you bought a Tier 1, please follow this tutorial and you can upgrade to the Tier 2 😊🙏🏻 https://help.flowlance.com/how-to-upgrade-appsumo-plan
Hi there what are the fees (if any) associated with Stripe or Paypal for a sale using these avenues on our website for Flowlance? And what are the rates if so
Founder Team
Stepan_Flowlance
May 25, 2026
A: Hey, thanks for the question!
Great news - Flowlance doesn't take any % from your sales. 🎉 The only fee you'll pay is the standard payment processing fee from Stripe or PayPal directly (we don't add anything on top).
That fee depends on your country, your customer's country, and the payment method - but it's usually around 2%, which is below the market standard for creator platforms. You can...
Q: do you currently support subscriptions?
Share Flowlance
Q: Affiliate percentage - meaning and specification server location, data protection
1. What does “Affiliate percentage xyz %” mean in the licenses for each tier?
2. For appsumolings in the EU: How can I obtain the data processing documents from you? Regarding data protection: Is the server located in the EU?
Share Flowlance
Q: Unable to Edit Privacy Policy or Change Client Support Email
I tried communicating via your support email in the early hours of yesterday morning (Mon 1st June 2026), and expected a response within 5hrs of your opening time, as stated. However, I haven’t received a reply so will try here as well.
My query follows:
Even though FlowLance gives me enough functionality to allow me to showcase my service professionally and aesthetically high-end, I’ve...
Stepan_Flowlance
Jun 5, 2026A: Hey Noel,
Thanks for the questions!
1. Privacy policy
Since you're hosting your store on Flowlance, we're required to show the privacy policy on your store. That's why it can't be edited or removed.
However you're free to add your own Terms of Service with any text or policy you want (in Settings > Custom Terms of Service
2. The email shown to clients
Right now it's not possible to change your...
Share Flowlance
Q: Tier upgrade path
I bought a Tier 1.
Can I buy and upgrade to Tier 2?
I like Flowlance for its simplicity; it does exactly what I need.
Stepan_Flowlance
May 29, 2026A: Hey Gerasmus, thanks for nice words! We are glad that you are enjoying it.
If you bought a Tier 1, please follow this tutorial and you can upgrade to the Tier 2 😊🙏🏻
https://help.flowlance.com/how-to-upgrade-appsumo-plan
If anything please reach out!
Steven
Share Flowlance
Thank you :)
Q: Fees related to Stripe/Paypal
Hi there what are the fees (if any) associated with Stripe or Paypal for a sale using these avenues on our website for Flowlance? And what are the rates if so
Stepan_Flowlance
May 25, 2026A: Hey, thanks for the question!
Great news - Flowlance doesn't take any % from your sales. 🎉
The only fee you'll pay is the standard payment processing fee from Stripe or PayPal directly (we don't add anything on top).
That fee depends on your country, your customer's country, and the payment method - but it's usually around 2%, which is below the market standard for creator platforms.
You can...
Share Flowlance