Q: Unable to Edit Privacy Policy or Change Client Support Email
I tried communicating via your support email in the early hours of yesterday morning (Mon 1st June 2026), and expected a response within 5hrs of your opening time, as stated. However, I haven’t received a reply so will try here as well.
My query follows:
Even though FlowLance gives me enough functionality to allow me to showcase my service professionally and aesthetically high-end, I’ve...
Founder Team
Stepan_Flowlance
Jun 5, 2026
A: Hey Noel, Thanks for the questions!
1. Privacy policy Since you're hosting your store on Flowlance, we're required to show the privacy policy on your store. That's why it can't be edited or removed. However you're free to add your own Terms of Service with any text or policy you want (in Settings > Custom Terms of Service 2. The email shown to clients Right now it's not possible to change your...
I bought a Tier 1. Can I buy and upgrade to Tier 2?
I like Flowlance for its simplicity; it does exactly what I need.
Founder Team
Stepan_Flowlance
May 29, 2026
A: Hey Gerasmus, thanks for nice words! We are glad that you are enjoying it. If you bought a Tier 1, please follow this tutorial and you can upgrade to the Tier 2 😊🙏🏻 https://help.flowlance.com/how-to-upgrade-appsumo-plan
Hi there what are the fees (if any) associated with Stripe or Paypal for a sale using these avenues on our website for Flowlance? And what are the rates if so
Founder Team
Stepan_Flowlance
May 25, 2026
A: Hey, thanks for the question!
Great news - Flowlance doesn't take any % from your sales. 🎉 The only fee you'll pay is the standard payment processing fee from Stripe or PayPal directly (we don't add anything on top).
That fee depends on your country, your customer's country, and the payment method - but it's usually around 2%, which is below the market standard for creator platforms. You can...
Q: You've hit your funnel limit. Upgrade to create more sales funnels.
I am writing to request a manual sync on my account limits. I have recently upgraded my AppSumo purchase to Tier 3 (Lifetime Access) and redeemed the code successfully on my AppSumo dashboard.
However, when trying to create my first sales funnel inside the dashboard, I am blocked by a subscription checkout pop-up stating: “You've hit your funnel limit. Upgrade to create more sales funnels.” It is...
Founder Team
Stepan_Flowlance
May 25, 2026
A: Hey Gene83, thanks for reaching out!
Quick clarification - sales funnels are not included in the AppSumo deal, as stated on the listing. The AppSumo Tier 3 covers specific features, but funnels sit outside that scope and are part of our standalone plans. Here's what you can do:
👉 Want to try funnels out? Reach out to us directly in the in-app chat support and we'll set you up with a free...
Hi Steven, thanks for the clarity. While I appreciate the transparency and free trial offer, it's a shame sales funnels sit outside this deal. Hitting an immediate subscription paywall for a core feature kills the launch momentum. I see the potential here, but this friction leaves my review to 3/4 tacos. Best of luck!
Hello and thank you for this deal I promise you i been doing my research, so my question is genuine. You might have answered it in some of your videos on yt but i might have missed it. I wanna know if tier 3 has multiple store option or is it only one account that has a collection of courses?
Thank you
Founder Team
Stepan_Flowlance
May 25, 2026
A: Hey AKouda, thanks for the nice words!
Currently we don't support multiple stores feature, so you have one url store link 😊
If you got anything else, please reach out! Steven
Q: Unable to Edit Privacy Policy or Change Client Support Email
I tried communicating via your support email in the early hours of yesterday morning (Mon 1st June 2026), and expected a response within 5hrs of your opening time, as stated. However, I haven’t received a reply so will try here as well.
My query follows:
Even though FlowLance gives me enough functionality to allow me to showcase my service professionally and aesthetically high-end, I’ve...
Stepan_Flowlance
Jun 5, 2026A: Hey Noel,
Thanks for the questions!
1. Privacy policy
Since you're hosting your store on Flowlance, we're required to show the privacy policy on your store. That's why it can't be edited or removed.
However you're free to add your own Terms of Service with any text or policy you want (in Settings > Custom Terms of Service
2. The email shown to clients
Right now it's not possible to change your...
Share Flowlance
Q: Tier upgrade path
I bought a Tier 1.
Can I buy and upgrade to Tier 2?
I like Flowlance for its simplicity; it does exactly what I need.
Stepan_Flowlance
May 29, 2026A: Hey Gerasmus, thanks for nice words! We are glad that you are enjoying it.
If you bought a Tier 1, please follow this tutorial and you can upgrade to the Tier 2 😊🙏🏻
https://help.flowlance.com/how-to-upgrade-appsumo-plan
If anything please reach out!
Steven
Share Flowlance
Thank you :)
Q: Fees related to Stripe/Paypal
Hi there what are the fees (if any) associated with Stripe or Paypal for a sale using these avenues on our website for Flowlance? And what are the rates if so
Stepan_Flowlance
May 25, 2026A: Hey, thanks for the question!
Great news - Flowlance doesn't take any % from your sales. 🎉
The only fee you'll pay is the standard payment processing fee from Stripe or PayPal directly (we don't add anything on top).
That fee depends on your country, your customer's country, and the payment method - but it's usually around 2%, which is below the market standard for creator platforms.
You can...
Share Flowlance
Q: You've hit your funnel limit. Upgrade to create more sales funnels.
I am writing to request a manual sync on my account limits. I have recently upgraded my AppSumo purchase to Tier 3 (Lifetime Access) and redeemed the code successfully on my AppSumo dashboard.
However, when trying to create my first sales funnel inside the dashboard, I am blocked by a subscription checkout pop-up stating: “You've hit your funnel limit. Upgrade to create more sales funnels.” It is...
Stepan_Flowlance
May 25, 2026A: Hey Gene83, thanks for reaching out!
Quick clarification - sales funnels are not included in the AppSumo deal, as stated on the listing. The AppSumo Tier 3 covers specific features, but funnels sit outside that scope and are part of our standalone plans.
Here's what you can do:
👉 Want to try funnels out? Reach out to us directly in the in-app chat support and we'll set you up with a free...
Share Flowlance
Hi Steven, thanks for the clarity. While I appreciate the transparency and free trial offer, it's a shame sales funnels sit outside this deal. Hitting an immediate subscription paywall for a core feature kills the launch momentum. I see the potential here, but this friction leaves my review to 3/4 tacos. Best of luck!
Q: important LTD questions
Hello and thank you for this deal
I promise you i been doing my research, so my question is genuine. You might have answered it in some of your videos on yt but i might have missed it. I wanna know if tier 3 has multiple store option or is it only one account that has a collection of courses?
Thank you
Stepan_Flowlance
May 25, 2026A: Hey AKouda, thanks for the nice words!
Currently we don't support multiple stores feature, so you have one url store link 😊
If you got anything else, please reach out!
Steven
Share Flowlance