BellMichelleQ: can't get connected to google sheets
looked for "help" anywhere on site and didn't find it. I've connected via zapier and the data all comes over as one packet. used a formatter to split text but it doesn't split.
tried the onboard integrate to google sheets and get and error code i can only partially see. Sync error
{ "error": { "code": 400, "message": "Un...
Error occurred: 4
This isn't a deal breaker by any means but it is frustrating and even more so because I couldn't find a support email address or chat window anywhere
Luka_originals
Mar 24, 2026A: Hey BellMichelle, sorry to hear about the frustration -- and especially sorry you had trouble finding how to reach us.
Our support email is [email protected] -- feel free to email us directly anytime. We also have a help center at https://formrobin.helpscoutdocs.com with step-by-step guides for all integrations, including Google Sheets.
For the Google Sheets error (code 400), that typically means the connection needs to be re-authorized. Try disconnecting and reconnecting your Google account in Settings -> Integrations. Make sure the target spreadsheet still exists and hasn't been renamed or moved.
If you're still getting the error after reconnecting, email us at [email protected] with a screenshot of the full error and we'll sort it out for you.
Regarding Zapier sending data as "one packet" -- the built-in Google Sheets integration actually maps each form field to its own column automatically, so once the connection issue is resolved it should work much better for your use case than the Zapier route.