Q: What are the SOPS / SLA for customer service reponse
What are the SOPS / SLA for customer service response? Also is there a platform, community support area? Do you have any form of live chat available with support des?
Bought this deal when it first came out and been using it a lot as my note taking. But very happy to see it has improved a lot! But my limits are not reflecting the new ones at all and i dont think they are usable.
Founder Team
Pavel_FUSEBASE
Feb 21, 2026
A: Hi
Could you please write to [email protected]? We will double-check and update your limits.
Q: Lifetime User - Question About Roadmap: Is It Still Viable for Individual PKM/Second Brain?
Hello,
I am a lifetime user (20 AppSumo codes) and primarily use FuseBase as a professional personal knowledge base. I am a therapist managing my clinical documentation, integrated theoretical frameworks, and case studies. The AI agents work well for querying my therapeutic knowledge, but I see that the product has pivoted 100% towards B2B/client collaboration (the current website does not...
Hi, I have purchased 10 codes and only 3 days away from full refund deadline, is there any ETA on mobile App update to work with current versions? (Currently, even the Client Portal isn't fully mobile friendly, some iPhones can not open the Client Portal and an error message pointing users to use Desktop computers). Thanks.
Q: What are the SOPS / SLA for customer service reponse
What are the SOPS / SLA for customer service response?
Also is there a platform, community support area?
Do you have any form of live chat available with support des?
Share FuseBase
Q: What about older account holders
Bought this deal when it first came out and been using it a lot as my note taking. But very happy to see it has improved a lot! But my limits are not reflecting the new ones at all and i dont think they are usable.
Pavel_FUSEBASE
Feb 21, 2026A: Hi
Could you please write to [email protected]? We will double-check and update your limits.
Share FuseBase
Q: Lifetime User - Question About Roadmap: Is It Still Viable for Individual PKM/Second Brain?
Hello,
I am a lifetime user (20 AppSumo codes) and primarily use FuseBase as a professional personal knowledge base.
I am a therapist managing my clinical documentation, integrated theoretical frameworks, and case studies.
The AI agents work well for querying my therapeutic knowledge, but I see that the product has pivoted 100% towards B2B/client collaboration (the current website does not...
Share FuseBase
Q: 去年日本語対応するということを確認しましたが、数ヶ月経っています。いつになりますか？
Share FuseBase
Q: Android and IOS App ETA please?
Hi, I have purchased 10 codes and only 3 days away from full refund deadline, is there any ETA on mobile App update to work with current versions? (Currently, even the Client Portal isn't fully mobile friendly, some iPhones can not open the Client Portal and an error message pointing users to use Desktop computers). Thanks.
Share FuseBase