Q: bought another tier to my two ones and ended up with a downgrade of one
Richard, i send you several emails, no response so i tried here. I bought a third domain and it seems the system downgraded me and i lost cname fucntionality which is key. I send you all the details with the appsumo purchases please restore to tier 3 so that we can use cname again. Love your product it is the best webinar vc software. Udo
Founder Team
Richard_GoBrunch
Edited Oct 17, 2025
A: Hey Udo I definitely didn't get your email. Just searched here. Send directly to me please and I respond today richard.lowenthal@gobrunch.com. Edit: I actually just found it and I replied on Oct 6, 2:12pm ET.
Are all sub-domains tied to a single Cnamed Domain e.g. subdomain.XYZ.com, or can some be assigned to my second domain e.g. subdomain.XYZ.com and subdomain.ABC.com?
Thanks
Founder Team
Richard_GoBrunch
Sep 29, 2025
A: Hey Phil, you can either assign your spaces to domain or sub-domains https://knowledgebase.gobrunch.com/assigning-a-cname/how-to-add-a-custom-sub-domain
Thanks Richard, I'm still a little confused tho...
... So if I setup a space in subdomain1.abc.com and a space in subdomain2.abc.com will visitors be able to see both spaces across the domains or just be confined to the space and rooms available in each separate subdomain?
It's critical that subdomain1 and subdomain2 visitors are not able to see across domains.
Hey, it's an integrated feature that can be used either events or workshops in addition to membership. If you watch the full video, you will see that it shows how to connect with a stripe account and how you can setup paid products.
Can I use my own background in breakout rooms and main room. Ie can user choose a theme and apply a different seperate theme to each room using my own generated backgrounds branding and pictures in each room?
Founder Team
Richard_GoBrunch
Sep 16, 2025
A: Hey no91, you can definitely do that. Each room can have a customized background and a different experience. 1. Join your room 2. Click on This Room 3. Click on Background and Editor https://knowledgebase.gobrunch.com/customizing-and-branding-rooms
Can you set limits on a sub-account? For instance can I limit a sub-account to a set amount of spaces that they create rooms in? Also can I prohibit that sub-account from having room management and room creation capabalities in certain spaces (that I want another sub-account to manage)?
Founder Team
Richard_GoBrunch
Sep 13, 2025
A: Hey, thank you for asking. The sub-accounts are suitable for adding team members. Right now there are only 2 levels. You can add a person as a moderator where they can mute and unmute people, lock and unlock rooms. Or you can combine with sub-accounts where they can also customize and add rooms to the spaces.
Verified purchaser
Q: bought another tier to my two ones and ended up with a downgrade of one
Richard,
i send you several emails, no response so i tried here. I bought a third domain and it seems the system downgraded me and i lost cname fucntionality which is key.
I send you all the details with the appsumo purchases please restore to tier 3 so that we can use cname again. Love your product it is the best webinar vc software.
Udo
Richard_GoBrunch
Edited Oct 17, 2025A: Hey Udo I definitely didn't get your email. Just searched here. Send directly to me please and I respond today richard.lowenthal@gobrunch.com. Edit: I actually just found it and I replied on Oct 6, 2:12pm ET.
Share GoBrunch
Verified purchaser
Q: Two domains?
Hi,
Just a quick question re tier 3.
Are all sub-domains tied to a single Cnamed Domain e.g. subdomain.XYZ.com, or can some be assigned to my second domain e.g. subdomain.XYZ.com and subdomain.ABC.com?
Thanks
Richard_GoBrunch
Sep 29, 2025A: Hey Phil, you can either assign your spaces to domain or sub-domains https://knowledgebase.gobrunch.com/assigning-a-cname/how-to-add-a-custom-sub-domain
Share GoBrunch
Verified purchaser
Thanks Richard, I'm still a little confused tho...
... So if I setup a space in subdomain1.abc.com and a space in subdomain2.abc.com will visitors be able to see both spaces across the domains or just be confined to the space and rooms available in each separate subdomain?
It's critical that subdomain1 and subdomain2 visitors are not able to see across domains.
Thanks
Phil
Hey Phil, they won't see each other if you assign different spaces for your sub-domains.
Verified purchaser
Q: Event management features
can we create and manage virtual webinar/event tickets through the system, I believe this feature was in the works.
Richard_GoBrunch
Sep 24, 2025A: Hey Raj, yes you certainly can now. You can already watch the tutorial here https://youtu.be/FXurIvfQj48
Share GoBrunch
Verified purchaser
This video was about communities, nothing on ticketing - is that feature available?
Hey, it's an integrated feature that can be used either events or workshops in addition to membership. If you watch the full video, you will see that it shows how to connect with a stripe account and how you can setup paid products.
Verified purchaser
Q: Change background
Can I use my own background in breakout rooms and main room. Ie can user choose a theme and apply a different seperate theme to each room using my own generated backgrounds branding and pictures in each room?
Richard_GoBrunch
Sep 16, 2025A: Hey no91, you can definitely do that. Each room can have a customized background and a different experience.
1. Join your room
2. Click on This Room
3. Click on Background and Editor
https://knowledgebase.gobrunch.com/customizing-and-branding-rooms
Share GoBrunch
Verified purchaser
Q: Can you set limits on a sub-account?
Can you set limits on a sub-account? For instance can I limit a sub-account to a set amount of spaces that they create rooms in? Also can I prohibit that sub-account from having room management and room creation capabalities in certain spaces (that I want another sub-account to manage)?
Richard_GoBrunch
Sep 13, 2025A: Hey, thank you for asking. The sub-accounts are suitable for adding team members.
Right now there are only 2 levels. You can add a person as a moderator where they can mute and unmute people, lock and unlock rooms. Or you can combine with sub-accounts where they can also customize and add rooms to the spaces.
Share GoBrunch