During the morning I couldn't access the platform. I tried several times. I couldn't share because it says it was a problem that the website was down.It was just a web browser computer base.
For about 5 minutes I was helpfully randomly clicking with a smile on my face thinking how great this is. But even though I could add my own brand colours it was not really branded. Then I realised what the problem was - I have my own icons - without adding those these feel generic.
SO can I add my own icons to the house-style?
Founder Team
Supun_Graficto
May 25, 2026
A: Hi, we do not support adding custom icons to infographics. You have to use icons from our curated library of over 2000 icons covering lot of categories. If you feel like any particular set of icons are missing, please let us know. We will try to add them to the library.
Thank you for your previous response. I was also wondering: could the AI be improved so that it can accurately identify key information in unstructured text and generate correct diagrams without relying on formatting (e.g., bullet points)?
Reply apolonos23 I also wanted to ask: Are you truly committed to improving the AI tool with regard to its word-limit restrictions?
Founder Team
Supun_Graficto
Dec 3, 2025
A: Actually that can be done by a little bit of prompting. For example you can write in the box something like: "Summarize the following to 3 points: [your text].." and it will create 3 point infographic. Much of the usual ChatGPT like prompting should work too.
I just redeemed my code and the AI functionality has disapeared. I can click create graphic but it just sends me to the templates and there is no other tab to use AI anywhere. Please help.
Founder Team
Supun_Graficto
Dec 3, 2025
A: Hi, AI functionality is inside the editor. You have a pick a template, click create then you go the editor. In the editor left side toolbar, you have the AI option.
Q: Is it the website back?
During the morning I couldn't access the platform. I tried several times. I couldn't share because it says it was a problem that the website was down.It was just a web browser computer base.
Share Graficto
Q: Can we add our own Icons
For about 5 minutes I was helpfully randomly clicking with a smile on my face thinking how great this is. But even though I could add my own brand colours it was not really branded. Then I realised what the problem was - I have my own icons - without adding those these feel generic.
SO can I add my own icons to the house-style?
Supun_Graficto
May 25, 2026A: Hi, we do not support adding custom icons to infographics. You have to use icons from our curated library of over 2000 icons covering lot of categories. If you feel like any particular set of icons are missing, please let us know. We will try to add them to the library.
Share Graficto
Q: Blank Template
Is there a way to start with a blank template?
Supun_Graficto
May 20, 2026A: Hi lexieelin,
You have to start with an available template. It's not possible to start with a blank canvas.
Share Graficto
Q: Please anwser
Thank you for your previous response. I was also wondering: could the AI be improved so that it can accurately identify key information in unstructured text and generate correct diagrams without relying on formatting (e.g., bullet points)?
Reply
apolonos23
I also wanted to ask: Are you truly committed to improving the AI tool with regard to its word-limit restrictions?
Supun_Graficto
Dec 3, 2025A: Actually that can be done by a little bit of prompting. For example you can write in the box something like: "Summarize the following to 3 points: [your text].." and it will create 3 point infographic. Much of the usual ChatGPT like prompting should work too.
Share Graficto
Q: AI functionality not showing
Hi!
I just redeemed my code and the AI functionality has disapeared. I can click create graphic but it just sends me to the templates and there is no other tab to use AI anywhere.
Please help.
Supun_Graficto
Dec 3, 2025A: Hi, AI functionality is inside the editor. You have a pick a template, click create then you go the editor. In the editor left side toolbar, you have the AI option.
Share Graficto