Thank you, Eray, for your understanding and response. You mentioned the intercom, but I am unable to locate it. However, I would be extremely grateful if you could assist me in making the most of your remarkable product. However, which identifier are you referring to? When I log into the dashboard, there is no problem. I have registered my.
Founder Team
Eray_Grain
Edited May 24, 2026
A: Hey, you can always reach us through Intercom (live chat) via grainql.com/support or "Get Help" button on the top-right corner of the dashboard.
We've noticed that for some reason our messenger was made invisible despite no changes made on our side. Just updated settings and now support widget should be visible (looks like an Intercom bug). If you send us a short message there, I can quickly...
Hello, I am having trouble installing the plugin on my WordPress site. Unfortunately, I still haven't managed to configure it with my site, even though you explained the use of the code snippet well. You just need to apply the small code in the header and save it, and that's all there is to it. Could you please contact me by email to set up this configuration?
Founder Team
Eray_Grain
May 22, 2026
A: Hey there, thank you for reaching out. Installing the Grain plugin to WordPress and entering your tenant ID should be sufficient. I have replied to your message on Intercom now. Looking forward to getting your Grain setup up and running!
Merci, Eray, pour votre compréhension et votre réponse. Vous faites mention de l'intercom, mais je ne parviens pas à le localiser. En revanche, je serais extrêmement reconnaissant si vous pouviez me prêter assistance afin de tirer profit de votre remarquable produit. Toutefois, de quel identifiant parlez-vous ? Lorsque je me connecte au tableau de bord, il n'y a aucun problème. J'ai enregistré mon
At the time of writing https://feedback.grainql.com is not working
Founder Team
Eray_Grain
Edited Apr 18, 2026
A: Hey there,
Our feedback board has experienced some downtime recently. All of the core systems (web, dashboard, backend, clients) remained fully functional and the incident was isolated to feedback and roadmap pages.
Thanks for clarifying the previous aligned plan question.
A few more questions if you could help as the timer is counting down...
1)I see after Tier 2 all plans have the same features - seperated by the quantity of monthly Are there any updates coming out this year that would only be aligned to Tier 4+?
2)WIll A/B Testing when released be in any tiers?
3)Are there any demo videos I...
Founder Team
Eray_Grain
Mar 15, 2026
A: Hi Matt,
Great questions. Quick answers:
1) Tier differentiation: Tiers 4-6 share features but differ in volume. Most features will be available for all plans, some more powerful ones might be included in Tier 2 and above. We have no intention of introducing any extra features that are only available to Tier 3+ or anything above.
2) A/B Testing: Included in all tiers when released.
I see the deal terms: All future Builder (Tiers 1-3) or Growth (Tiers 4-6) plan updates.
But on your website there are these plans listed: Starter, Growth, Scale - could you please clarify which tier maps with which named plan? I see the deal terms: All future Builder (Tiers 1-3) or Growth (Tiers 4-6) plan updates.
But on your website there are these plans listed: Starter, Growth, Scale -...
Founder Team
Eray_Grain
Mar 14, 2026
A: Hi Matt,
Great question. We have renamed some tiers so here's the mapping: - Starter = Builder (Tiers 1-3) - Growth = Growth (Tiers 4-6)
It's hard to run an estimation based on average sites, but I'd highly recommend Tier 2 for your case (you get heatmaps as well, and 150k should be sufficient for most). If you have traffic metrics from an existing analytics platform, I can help you determine...
Q: Grain configuration
Thank you, Eray, for your understanding and response. You mentioned the intercom, but I am unable to locate it. However, I would be extremely grateful if you could assist me in making the most of your remarkable product. However, which identifier are you referring to? When I log into the dashboard, there is no problem. I have registered my.
Eray_Grain
Edited May 24, 2026A: Hey, you can always reach us through Intercom (live chat) via grainql.com/support or "Get Help" button on the top-right corner of the dashboard.
We've noticed that for some reason our messenger was made invisible despite no changes made on our side. Just updated settings and now support widget should be visible (looks like an Intercom bug). If you send us a short message there, I can quickly...
Share Grain
Verified purchaser
I just found your workspace and noticed that tenant ID was misconfigured on Grain Tag, just sending you an email on how to fix it!
Q: 'Grain configuration on WordPress'
Hello,
I am having trouble installing the plugin on my WordPress site. Unfortunately, I still haven't managed to configure it with my site, even though you explained the use of the code snippet well. You just need to apply the small code in the header and save it, and that's all there is to it. Could you please contact me by email to set up this configuration?
Eray_Grain
May 22, 2026A: Hey there, thank you for reaching out. Installing the Grain plugin to WordPress and entering your tenant ID should be sufficient. I have replied to your message on Intercom now. Looking forward to getting your Grain setup up and running!
Cheers!
Share Grain
Verified purchaser
Merci, Eray, pour votre compréhension et votre réponse. Vous faites mention de l'intercom, mais je ne parviens pas à le localiser. En revanche, je serais extrêmement reconnaissant si vous pouviez me prêter assistance afin de tirer profit de votre remarquable produit. Toutefois, de quel identifiant parlez-vous ? Lorsque je me connecte au tableau de bord, il n'y a aucun problème. J'ai enregistré mon
Q: Why Grain's feedback board is not working ?
At the time of writing https://feedback.grainql.com is not working
Eray_Grain
Edited Apr 18, 2026A: Hey there,
Our feedback board has experienced some downtime recently.
All of the core systems (web, dashboard, backend, clients) remained fully functional and the incident was isolated to feedback and roadmap pages.
As of now, the feedback site is back online.
Thank you for your patience!
Share Grain
Verified purchaser
HI Eray, thanks for fast reply!
Q: Growth (Tiers 4-6) future updates / Sharing read only stats
Hi Eray
Thanks for clarifying the previous aligned plan question.
A few more questions if you could help as the timer is counting down...
1)I see after Tier 2 all plans have the same features - seperated by the quantity of monthly
Are there any updates coming out this year that would only be aligned to Tier 4+?
2)WIll A/B Testing when released be in any tiers?
3)Are there any demo videos I...
Eray_Grain
Mar 15, 2026A: Hi Matt,
Great questions. Quick answers:
1) Tier differentiation: Tiers 4-6 share features but differ in volume. Most features will be available for all plans, some more powerful ones might be included in Tier 2 and above. We have no intention of introducing any extra features that are only available to Tier 3+ or anything above.
2) A/B Testing: Included in all tiers when released.
3) We...
Share Grain
Q: Plan alignment to tiers
Hi,
I see the deal terms:
All future Builder (Tiers 1-3) or Growth (Tiers 4-6) plan updates.
But on your website there are these plans listed:
Starter, Growth, Scale - could you please clarify which tier maps with which named plan?
I see the deal terms:
All future Builder (Tiers 1-3) or Growth (Tiers 4-6) plan updates.
But on your website there are these plans listed:
Starter, Growth, Scale -...
Eray_Grain
Mar 14, 2026A: Hi Matt,
Great question. We have renamed some tiers so here's the mapping:
- Starter = Builder (Tiers 1-3)
- Growth = Growth (Tiers 4-6)
It's hard to run an estimation based on average sites, but I'd highly recommend Tier 2 for your case (you get heatmaps as well, and 150k should be sufficient for most). If you have traffic metrics from an existing analytics platform, I can help you determine...
Share Grain