f55c71ca33564d678e5b95dfb2f9fc84Q: Training Hedy
Hey there, strongly considering this deal. Is it possible to give custom context to Hedy or a full knowledgebase in order to have it consult based on that knowledge? (Let's say specific workflows/methods or SOPs). Does Hedy also work with French and Italian languages?
julian_hedy
Jun 10, 2026A: Yes, Hedy has several ways to "train" it using custom contexts:
https://www.hedy.ai/help/managing-custom-contexts/
https://www.hedy.ai/help/understanding-hedy-topics-organize-your-sessions-unlock-deeper-insights/
And Italian and French are fully supported!
Thanks Julian, that’s helpful.
Just to clarify: I understand Hedy currently supports saved custom contexts and topic-level context, with a character limit, plus topic memory across related sessions.
What I’m trying to understand is whether Hedy supports, or plans to support, a deeper knowledge base / RAG layer.
For example, could I upload or connect a set of SOPs, playbooks, client documents, P
File upload is something we are evaluating, but cannot commit to for the Pro product (this LTD) at this time due to the cost structure of running RAG. For now, pulling key information out of the documents and adding them as text context is the best option. Some users have ChatGPT/Claude handle that for you by connecting to our MCP, which allows those tools to manage contexts and topics.