Heffl Reviews

This review is going to kind-of be everywhere, but it's because it has so many features. I rarely see business OS apps like Heffl that actually understand how small and medium-sized businesses operate. Most of these are mainly geared toward small freelancers, but Heffl is packed with almost everything we could've asked for. The founder and their team clearly have actual business experience in multiple departments within a company, whereas most developers don't!

For example, the sales flow is primo. It's anticipated everything I use and need, in the sales process, including automatically bifurcating leads, from deals, from clients. It's so incredibly intuitive.

Even that fact that I can do EVERYTHING on the mobile app that I can do on desktop shocked me, as this is incredibly rare. There are a few bugs here and there with the app on mobile, but from what I can see, they are addressing some of them and improving. Again, this is the only mobile app I've used that has ALL of the functionality that the desktop browser-based app has.

I had some initial concerns about data residency and privacy, which are now mitigated since their recent announcement that they are GDPR-compliant.

To me, Tiers 3 and 4 seem to have the most value, with 4 including a lot of their newest features.

Templating is inserted everywhere from workflows, to forms, to emails, and more, and it’s refreshing. I can just copy and paste all of the templates we already use in a bunch of different apps, into one. They do give you premade templates, which is very helpful, but I still have the freedom to get granular on what I have already.

Client portals are great. I would like some more customization options though, including custom scripts (mainly to allow for automated walkthroughs and our chat widget, which are third-party tools we use in our current client portals). I have no doubt that they'll be working on that, as they've been shipping a lot of updates even during this LTD campaign.

I would love CNAME right now, and whitelabel on emails and client portals, and it would be nice to be able to use Square as a payment gateway, not just Stripe. But, overall, I'm incredibly happy with the app as it is. I was able to implement it with my team/business immediately, and the permissions system for my team is really nice.

This is going to save a lot of time, and allow us to provide better service to our clients. This all lends to helping us grow. Very well done :)

I’ve been using Heffl as my main CRM after juggling with various tools. It has quickly become one of the most valuable tools in my business toolkit.

Powerful tool with lots of capability

It gives you:

- Strong pipeline and lead tracking
- Flexible workflows
- Useful automation options
- Clear, practical dashboards

Lot of thought has gone into how the system is built. Once you understand the structure, you can really shape it around the way your business works.

The real magic: Hadi’s support. He is SUPERB. What truly sets Heffl apart is Hadi, the founder.

- He is incredibly proactive – he doesn’t just wait for questions, he anticipates what you might need.
- He genuinely goes the extra mile – from understanding your business model to suggesting better ways to set things up.
- He’s very patient and hands-on, especially during the initial setup, which can feel a bit technical if you’re new to CRMs.

You do need to understand some of the technical side to get the best out of Heffl, but Hadi is there at every step to guide you, explain things clearly, and even walk you through the process.

Overall experience:

If you want a CRM with solid features and a founder who actually cares about your success, Heffl is an excellent choice. The combination of a capable tool and Hadi’s personal support makes it stand out from other CRMs I’ve used.

In short:
Great product. Exceptional founder. Highly recommended.

Heffl is an incredibly impressive tool, even at this early stage. The pace of development is outstanding, and you can clearly see how fast the platform is evolving and improving.

The support is on another level — special thanks to Hadi and his team for being so responsive, solution-oriented, and genuinely invested in user success.

Excited to see where this journey goes. This is definitely one of those tools you want to get in early 😊

I am impressed with the tool with its use so far. Also Hadi has been exceptional in responding to my questions.

I like working with Heffl. Yes, it is (still) not perfect and it has its flaws. A few things could run smoother, but the support is great and updates and new features are constantly added, making Heffl a very versatile tool.
We mainly use it for quotes because invoices do not yet work properly for German users. However, I am sure that this is only a matter of time. Great software! Thank you.