A few questions before buying-
1) Is there an API or Make.com integration, to create a ticket via api e.g. when a customer is calling into our phone support line so we can sync call recordings or voicemails etc?
2) Is there a way to password protect a knowledge base portal or somehow secure it so only customers can access it? SSO or a simple password even? I know we could only embed it in the widget, but the widget is very small and we sometimes have articles with long instructions, many screenshots etc.
3. Can you add multiple email inboxes to have different teams like [email protected] vs. [email protected] forward into helploom and have different ticket departments?
4. Related to #1 and 3, could you create a custom inbox for a channel like "Phone Voicemails" which we use the API to create voicemails that come from our voip system?