ddyQ: What does it take to actually get support from HelpLoom?
Hello,
I’m genuinely trying to understand what it takes to receive support from the HelpLoom team.
I previously raised a question here after being unable to reach anyone through the in-app support or email. Your team responded asking me to confirm the email address used to create the ticket. I replied, provided the requested details, and even shared the relevant correspondence.
There has still been no response.
At this point, the issue is no longer just about resolving a technical problem. It’s about whether the Sumo-lings who trusted HelpLoom enough to purchase its LTD can reasonably expect the product to be supported.
We supported the product early. What will it take for HelpLoom to show the same level of care toward the customers who placed that trust in you?
I’d genuinely appreciate a clear response from the team.
Sayury_Helploom
Sep 25, 2026A: Dilip,
I’ve checked our contact and conversation records, but I wasn’t able to find any previous ticket submitted under the company name Management Team or the email address shown in your screenshots, [email protected].
You’re welcome to leave us a message through either of these two channels:
• https://helploom.com/
• Our support email: [email protected]
Also, to delete a site follow these steps:
1. From the Organizations dropdown at the top, select the organization you'd like to delete
2. Click Settings
3. Click Organization
4. Click Delete Organization
Sujan, your team has now replied to the exact email you said you couldn’t locate and confirmed it was “incorrectly routed to another folder instead of our inbox.” That’s important context missing from your public response.
You’ve also publicly posted my email address, despite AppSumo previously rejecting my own comment for including one. Please remove it.