I purchased two LTDs for HelpLoom and would appreciate some clarity regarding long-term support for the product.
I initially tried reaching your team through the in-app chat. Although it offers the option to connect with a human agent, I waited for approximately two hours without being connected to anyone.
I then emailed HelpLoom support on September 19 regarding a relatively basic...
Founder Team
Sayury_Helploom
Sep 21, 2026
A: Hey Dilip,
Our business hours are Monday through Friday, from 9:00 AM to 6:00 PM CST. That’s why, if you require assistance from a live agent, it may take a little longer to receive a response if you’re located in a different time zone, or during a weekend.
I couldn’t find any ticket submitted under your name, Dilip Yadav. Could you please confirm the email address you used to create the...
A few questions before buying- 1) Is there an API or Make.com integration, to create a ticket via api e.g. when a customer is calling into our phone support line so we can sync call recordings or voicemails etc? 2) Is there a way to password protect a knowledge base portal or somehow secure it so only customers can access it? SSO or a simple password even? I know we could only embed it in the...
For Wordpress sites do you have a plugin or any ETA for it?
What other integrations are available and which ones are being worked on?
Could you share a public roadmap with us. Changelog of changes made since you launched too will help us get the sense of momentum behind your product. Please share that too, if not inconvenient.
Founder Team
Sayury_Helploom
Sep 1, 2026
A: Hi there!
Yes, Helploom can integrate with any WordPress site.
Currently, we integrate with Slack, HelpScout, Freshdesk, and Intercom.
At the moment, we don't have a public roadmap, as we're collecting customer feedback to evaluate which additional features would provide even more value.
I am very interested in purchasing HelpLoom (and the White Label add-on) for my agency, but I have a technical question before I buy.
My software backend and client billing are completely managed through Blesta. Do you offer a REST API or webhooks? I am looking for a way to programmatically provision new client accounts, manage them, and integrate the chat functionality...
Q: Long-term support and future of HelpLoom
Hello,
I purchased two LTDs for HelpLoom and would appreciate some clarity regarding long-term support for the product.
I initially tried reaching your team through the in-app chat. Although it offers the option to connect with a human agent, I waited for approximately two hours without being connected to anyone.
I then emailed HelpLoom support on September 19 regarding a relatively basic...
Sayury_Helploom
Sep 21, 2026A: Hey Dilip,
Our business hours are Monday through Friday, from 9:00 AM to 6:00 PM CST. That’s why, if you require assistance from a live agent, it may take a little longer to receive a response if you’re located in a different time zone, or during a weekend.
I couldn’t find any ticket submitted under your name, Dilip Yadav. Could you please confirm the email address you used to create the...
Share Helploom
Verified purchaser
Hi, I registered the license under my company’s name.
When I originally posted the question, the AppSumo bot declined it because it contained a direct email address.
Please search your inbox for “Management Team” in your hello mailbox. You should be able to locate the original email there.
Also I never recieved any ticket number, so I doubt it even works.
Verified purchaser
For reference, here is the correspondence: https://markuphero.com/share/6ab17040a425535a7b3ea2a2
Q: API/Make.com, Password Protected KBs, Channels/Inboxes?
A few questions before buying-
1) Is there an API or Make.com integration, to create a ticket via api e.g. when a customer is calling into our phone support line so we can sync call recordings or voicemails etc?
2) Is there a way to password protect a knowledge base portal or somehow secure it so only customers can access it? SSO or a simple password even? I know we could only embed it in the...
Share Helploom
Q: Wordpress & other integrations & Roadmap
Hi
For Wordpress sites do you have a plugin or any ETA for it?
What other integrations are available and which ones are being worked on?
Could you share a public roadmap with us. Changelog of changes made since you launched too will help us get the sense of momentum behind your product. Please share that too, if not inconvenient.
Sayury_Helploom
Sep 1, 2026A: Hi there!
Yes, Helploom can integrate with any WordPress site.
Currently, we integrate with Slack, HelpScout, Freshdesk, and Intercom.
At the moment, we don't have a public roadmap, as we're collecting customer feedback to evaluate which additional features would provide even more value.
Share Helploom
Q: for API access for an agency
Hi HelpLoom Team,
I am very interested in purchasing HelpLoom (and the White Label add-on) for my agency, but I have a technical question before I buy.
My software backend and client billing are completely managed through Blesta. Do you offer a REST API or webhooks? I am looking for a way to programmatically provision new client accounts, manage them, and integrate the chat functionality...
Share Helploom
Q: Can I 'add' the addons after I've done my initial test?
Sujan_Helploom
Aug 17, 2026A: Absolutely
Share Helploom
Verified purchaser
Thanks Sujan