I tried to install this on my site, made all the settings as required, I am able to see the pop up on my screen right corner on my site www.pikmeusa.com but when i click it i get a msg when i go to allowed domains / in / settings : This widget is not allowed to be embedded on this domain. Please update your "Allowed Domains" in the settings (Settings > Widget). I check this its very much displaying correctly all setting are in place. please help if possible
Founder Team
Sayury_Helploom
Jul 24, 2026
A: Hi there,
Could you please share your email address so we can take a closer look? You can also leave us a message here: https://helploom.com/help
Q: Can i have a free try & later upgrade to App sumo
Hello Can i register and account and try if its a good bet then can i upgrade from the same registration created with App sumo code and make it as an LTD
Founder Team
Sayury_Helploom
Jul 24, 2026
A: Yes, you can register an account and try it first. If you decide it’s a good fit, you can upgrade the same account using the AppSumo code and convert it to an LTD.
Q1: Sub-domains: can you install the same chat bubble with the same KB on different dev envirionments? eg: dev.mydomain.com, stage.~, www.~ ??? eg: dave.dev.mydomain.com, eric.dev.mydomain.com
Q2: Unlimited questions? on LTD? How? what AI models are you using?
Q3: BYOK? Can we just bring our own key?
Let us know. Thanks.
Founder Team
Sayury_Helploom
Jul 24, 2026
A: Yes. You can use the same chat bubble and the same knowledge base across multiple environments (for example, dev, staging, production, or different subdomains).
You’ll just need to add each subdomain where you want the widget to appear. Once configured, you simply use the same embed code across those sites—there’s no need to create separate installs or duplicate your knowledge base.
Hello, What are the options for customizing the help center? Are we able to customize the background color of the top section? Are we able to change any of the design of the topic/collection cards? It would be nice to be able to change the color and icons so that we could better blend it into our existing app.
The editor looks nice for the articles, but the landing page for the articles...
Founder Team
Sujan_Helploom
Jul 23, 2026
A: Right now that we that design functionality but it’s on our roadmap for later this year.
It seems like knowledge base doesn't have option to organize by collection. So all the links, sitemaps I might want to add in there, they will all be at one place and risks of mixing up. How do you suggest I organize my data?
Founder Team
Sayury_Helploom
Jul 23, 2026
A: Hi Nivesh,
At the moment, the Knowledge Base doesn't support organizing content into collections. I understand that if you have multiple websites, the information can end up getting mixed together. That's why it's generally best to use separate Helploom accounts for each business.
On the other hand, you can create a Help Center, where you'll be able to organize your documentation into...
We'd love to clarify the difference between the Knowledge Base and the Help Center to help clear up any confusion. The Knowledge Base is where you upload information in a variety of formats to train your AI bot. This content is internal, meaning your customers can't see it.
The Help Center, on the other hand, is your customer-facing documentation site. It's where you can create, organize, and publish help articles for your customers to browse. Articles can be grouped into collections, making it easier for customers to find the specific information they need about your product.
One thing about help center, It asks me to create an article manually which isn't very 2026. If there is a way to bulk import, or a MCP to handle that?
Q: Application did not work
I tried to install this on my site, made all the settings as required, I am able to see the pop up on my screen right corner on my site www.pikmeusa.com but when i click it i get a msg when i go to allowed domains / in / settings : This widget is not allowed to be embedded on this domain. Please update your "Allowed Domains" in the settings (Settings > Widget). I check this its very much displaying correctly all setting are in place. please help if possible
Sayury_Helploom
Jul 24, 2026A: Hi there,
Could you please share your email address so we can take a closer look? You can also leave us a message here: https://helploom.com/help
Share Helploom
Q: Can i have a free try & later upgrade to App sumo
Hello Can i register and account and try if its a good bet then can i upgrade from the same registration created with App sumo code and make it as an LTD
Sayury_Helploom
Jul 24, 2026A: Yes, you can register an account and try it first. If you decide it’s a good fit, you can upgrade the same account using the AppSumo code and convert it to an LTD.
Share Helploom
Q: what about sub domains? and BYOK?
Few questions...
Q1: Sub-domains: can you install the same chat bubble with the same KB on different dev envirionments?
eg: dev.mydomain.com, stage.~, www.~ ???
eg: dave.dev.mydomain.com, eric.dev.mydomain.com
Q2: Unlimited questions? on LTD? How? what AI models are you using?
Q3: BYOK? Can we just bring our own key?
Let us know.
Thanks.
Sayury_Helploom
Jul 24, 2026A: Yes. You can use the same chat bubble and the same knowledge base across multiple environments (for example, dev, staging, production, or different subdomains).
You’ll just need to add each subdomain where you want the widget to appear. Once configured, you simply use the same embed code across those sites—there’s no need to create separate installs or duplicate your knowledge base.
The base...
Share Helploom
Q: Help Center Customization Options
Hello,
What are the options for customizing the help center? Are we able to customize the background color of the top section? Are we able to change any of the design of the topic/collection cards? It would be nice to be able to change the color and icons so that we could better blend it into our existing app.
The editor looks nice for the articles, but the landing page for the articles...
Sujan_Helploom
Jul 23, 2026A: Right now that we that design functionality but it’s on our roadmap for later this year.
Share Helploom
Q: Using it for multiple apps?
It seems like knowledge base doesn't have option to organize by collection. So all the links, sitemaps I might want to add in there, they will all be at one place and risks of mixing up. How do you suggest I organize my data?
Sayury_Helploom
Jul 23, 2026A: Hi Nivesh,
At the moment, the Knowledge Base doesn't support organizing content into collections. I understand that if you have multiple websites, the information can end up getting mixed together. That's why it's generally best to use separate Helploom accounts for each business.
On the other hand, you can create a Help Center, where you'll be able to organize your documentation into...
Share Helploom
Do you have a guide to do that?
Sure! This guide will walk you through getting your help center set up: https://helploom.com/help/articles/how-can-i-set-up-my-help-center-B38MvdjVcK
We'd love to clarify the difference between the Knowledge Base and the Help Center to help clear up any confusion.
The Knowledge Base is where you upload information in a variety of formats to train your AI bot. This content is internal, meaning your customers can't see it.
The Help Center, on the other hand, is your customer-facing documentation site. It's where you can create, organize, and publish help articles for your customers to browse. Articles can be grouped into collections, making it easier for customers to find the specific information they need about your product.
One thing about help center, It asks me to create an article manually which isn't very 2026. If there is a way to bulk import, or a MCP to handle that?