Heybase Reviews

To my shock, everything is just crashing, and support has disappeared from the face of the earth. No replies to numerous support emails. Their support forum is full of questions about bugs, and if they are out of business, there are no replies. I can't even perform the most basic tasks, such as uploading business logos and photos. The chatbot ignores you, and nothing happens. This is one of those AppSumo products that I'm sad to say was just a hit-and-run solution. Do not invest in this, should they ever open for more deals on this platform—horrible experience, but I had such high hopes. This is happening with an increasing number of these solutions. This is the second one in my stack that just disappeared without a trace and didn't even say "Hey Base! We are out of here! Good Luck!"

I tried to update the email address on my account, but the support experience was disappointing. The first time, Karan responded and asked for my AppSumo invoice, which I sent, but I have never heard back since last year. I reached out again to support@heybase.io, but still received no reply. It feels like the company is no longer active. Based on my experience, I can't recommend this product to other Sumolings.

Bad response time on support. I have reached out 2 days ago, on the chat, and stil no answer. It's in the middle of the week, no holidays, or weekend. So the owner do not look at the site/email/chat daily? Waiting for a reply, so if this is how it starts I'm conserned about the product.
Now on edit: 3 days

Seems great. Worked as expected. But I sent 2 emails with 1 video that had a bug recording. Haven't heard back from them. One bug prevents us from editing the page name. And the second is preventing embedding a webpage URL into a clicked tab. Their contact email on website yielded no responses.

Really like the design and functionality so far and can see a lot of use cases to send custom proposals to people.

However the usecase that is going to be standard very soon is embedding a chat bot with the company information, but I am concerned about how Heybase are limiting any embeds apart from their own chatbot.

Please Heybase team recognise that AI dev is going so fast, and companies will have their own custom & complex AI Chatbot solutions connected to their own databases that can't be replicated with the one you are developing with just adding a Google doc etc.

Please consider using AI in a different way and at least don't restrict embeddings in here or you will cannibalise your own audience.

Otherwise I think it looks great and I can see a lot of use cases for it.

Please pay attention to the feedback you're getting here and about customer service as I'm sure it will serve you very well as you scale. Good luck, look forward to growing with you guys.