CuddlyWuddlyQ: Some questions
1. If someone contacts on live chat and has not been given a satisfactory answer by the AI employee, will I be able to send the missing reply from inside the dashboard to their emails or non live chat channels like whatsapp or will I have to manually send replies using my own channels ?
2. Do you have the Telegram integration?
3. Will you have an option for BYOK? If not, can we purchase credits from you? What are the prices for these add-on credits?
4. In the live chat widget on your website, there is a "Powered by Hey" branding at the bottom. Will we have an option to remove it and make it completely white-labeled, or will the branding remain?
5. What are journeys and saved views?
6. Will campaigns use the credits? If yes , how much? If not , are there any other limits? Can they be sent via multiple channels in same campaign?
danielrachlin
May 18, 2026A: 1. Yes, you can always jump into the conversation. You can also configure the AI to escalate the conversation to a human agent if it cannot answer or if the user requests it.
2. Not yet.
3. We don't have a BYOK (Bring Your Own Key) option, but yes, you can purchase additional credits with no upper limit.
4. Yes, you can with our Ultra Plan (please note this is not available via AppSumo).
5. Journeys: This feature allows you to set up customer journeys—which you might know as "sequences" on other platforms. You can define specific automations to trigger based on relative delays (e.g., after 1 day, 5 days, 1 month, etc.) or set static dates for upcoming events and webinars.
Saved Views: You can create custom filters in your inbox to view specific chats based on channels, attributes, labels, etc., and then save those filters as views for easy navigation. The exact same functionality applies to the contacts page (Mini-CRM).
6. Yes, campaigns send automations. Each triggered automation costs 1 credit (we charge per trigger, not per individual action inside the automation).