Kudos to AppSumo for making reparation for Illusto
As a regular buyer of several apps on AppSumo, I initially considered Illusto a valuable purchase, given its unique combination of video editing capabilities and access to stock images and videos. However, the news of its closure came as quite a shock to me.
That said, I must commend AppSumo’s swift response and the ethical approach you’ve taken by offering refunds to Sumo-lings affected by this situation. It’s rare to see businesses prioritize customer trust and satisfaction so prominently, especially in challenging circumstances like these. AppSumo's proactive measure to safeguard their customers underscores the values that make AppSumo a trusted platform for entrepreneurs like me.
The shutdown sucks. It was an amazing tool with a lot of promise.
Used this one quite regularly and thought it had a real chance at becoming a big player. Sure, there were some bugs, but overall, the software was well-built; it performed well, and it delivered on its main purpose with minimal frustration.
Gotta give it 1-star for shutting down after the one-year mark though. That's just not right...
Off late we're seeing a pattern where multiple SaaS platforms are shutting down. While I was initially concerned what would happen to AppSumo users, a big thank you and word of appreciation for AppSumo and it's team for doing right by it's users. I have received refund on all SaaS platforms that went bust recently, except QAPop which wasn't covered under the terms. And AppSumo did right by me. Considering that it's a loss for them as well, more so because of the efforts they may've had to put in for the launch of these products, it's safe to say that AppSumo puts ethics and user experience on top of everything else and really cares for it's users... Big shout out to everyone working at AppSumo... THANK YOU FOR DOING RIGHT BY US...
Worked well while I used it only to be scammed later
I didn't have any problems with the site. Loved it in fact. I used it to create videos with text, audio and music. No problems. Then... I lost my $100 bucks as the site is scamming... I mean closing. So tired of these sites stealing our money and dancing away with no consequences.
Appsumo needs to do proper investigation before allowing these apps on their platform that closes after 1 year. How will i get back my hard earned money now? I was not even able to edit a video properly using this scammy platform. I sat waiting patiently for the platform to improve only to hear that it is closing. I need back my money!
Ver y bad, another productos that is closing after the year. There are many deals where i hace invest muy money and loose it. Pretty bad, scam companies? scared to continúe buying and this happening.
Conveniently closing it's doors 1 year after campaign to avoid refunds. Not a coincidence I'm sure. Just bad actors. This kind of scheme makes me completely hesitant to buy from AS. These companies know exactly what they're doing and it will be the ultimate downfall of the entire platform since nobody will have any confidence to purchase a deal that's likely to run 1 year before they get paid out and then send a heavy heart email.
Very Disappointing - Clumsy UI, Limited Capabilities, Very Few Templates
I have tried to develop and design videos using this tool. It's been a regrettable ordeal. I just clicked "Use This Template" over 5 minutes ago - it's still spinning and will not render. Several times during video editing, the interface freezes and I'm forced to close out. The capabilities and customization features are very limited. I waited an entire year for the founders to build out templates but that never happened. There is only a small quantity of templates, and most of them are poor quality. Unfortunately, this was a waste of money.
I normally dont like tools which promise a lot of things but then as soon as you purchase, issues arise. Support is none existent. The tool is very slow and lags significantly. I had raised this issue a long time ago but till date heard nothing. No updates or improvements which is sad.
I just tried to create a basic video with 1 image, 2 lines of text, a logo, and a soundtrack.
I spent over an hour putting all that into the canvas and manipulating about 4 seconds (!) of the video, and the browser glitched.
After reloading the page, the canvas was all messed up and not usable anymore, even if it auto-saves after every single click.
It's a pain to drag and drop elements to canvas. At least, they should disable text highlight (a.k.a. select text) which stays in the way all the time.
Why is this Illusto still so glitchy?
I bought it about 5 months ago and I hoped it would become a good video editor, but it's still not usable at this point.
It is too slow, it's lagging, it's glitching, and the auto-save feature is obviously useless.
And the support didn't answer my recent ticket.
IS THIS TOOL STILL DEVELOPED OR ABANDONED?
If I could get a refund, I would do it without a blink of an eye.
Dear @appsumo, the 60-day refund period has obviously become obsolete. Please, reconsider prolonging it to 6 months, so shady founders can't fetch funds and f**k off.
For whatever reason it decided one day not to work as fluidly as it had been since purchasing, approx. three weeks after purchase. Customer service was a welcome relief.
I'm so glad I got this deal! It has become my go to video editor. The library of videos is (obviously) amazing and the functionality of the editor - impressive!
Illusto has earned its place as my go-to video editing solution. Its user-friendly interface, comprehensive feature set, creative capabilities, and reliable performance make it an ideal choice for content creators of all levels. I highly recommend Illusto to anyone seeking a powerful and versatile video editing tool with huge sets of stock library that delivers outstanding results.
I really wanted this to be a keeper, but I dropped a comment here before about the new version kicking me out continuously. I left Illusto on the shelf for a bit to see if this was resolved. Tonight I jumped in again to make some vidz. The same issue occurs. I'm working (Macbook Air M2, new / Chrome Browser) on a video for ten minutes. it just kicks me out. Hugely frustrating and time wasting. If this #1 critical issue isn't being resolved, and its mentioned by others, I think the developers have introed the product way to soon. And as the 'kick out' issue is actually on the new version, that's more worrying about platform stability. I'll give it a couple of days to hear devs response and then decide.
Best Capcut alternative with the upside to be much better
im impressed with the GUI of Illusto and the promise to expand its platform from being a typical vanilla video editor. If you are looking for a capcut alternative with the upside of having this deal lifetime and with all featured future updates which looks promosing for illusto you will not regret your purchase. i can wait to see developments in AI and in social media intergration as well as adding premium stock images,videos and more moder LLM AI generators.
The future looks promosing keep at it Illusto team!!!
This application is not yet ready for production; its user interface resembles something from the late '90s, and loading times can be sluggish. While some reviews may seem overly positive, it still has room for improvement before it matches traditional desktop applications' performance. It's important to remember that cloud-based GPU processing typically tends to be slower. These type of applications needs to have an asset library that can be in "actual" usage rather than amplifying propaganda. Assets are unusable and extremely slow. I am giving 2 stars for the effort, but it is still very far from usable. There were two instances where I worked on my project for almost 3 hours, and it logged me out without reason and lost all editing of the previous 1.5 hours.
Founder Team
Shaifali_illusto
May 9, 2024
Hi cereal_killer,
Thank you for sharing a candid feedback. We are constantly working on improving our assets library as well as on the load times. On the UI - Not sure of you have checked out our new UI that was released a month ago. Please give it a try and share feedback on that, if any.
Appreciate your time for considering illusto for your video creation needs.
Probably My Favorite AppSumo Purchase in a long time
This app is helping me change my Social Media Game. Thank you.
I too would like to see a mobile version - let's hope that is in the pipeline.
Founder Team
Shaifali_illusto
May 9, 2024
Hi There,
Thank you for your kind words. We are glad that illusto is helping you support your social media workflows. We would like to get in touch with you for a detailed feedback, if you have got 30 minutes on your diary. Please let us know a suitable time for the same, if you would like to help improve the product and make it useful for larger community. You may write to us on support@illusto.com for any queries.
It's fast and does editing on the fly. Had a few bugs on the newest version which they worked to get fixed. Excited to see this continue. The output is really fast even for 4K. It's cloud based so no more taking up resources on the computer when it comes to the extra processing. Also export can be done in the background or just left to be done after you close the window so it gets processed regardless of whether you turned off the computer. They seem open to and accepting of suggestions and really responsive so if they keep that up they will grow quickly be a big competitor for others out there.
Now for the only negative I can think of: Biggest Con would be they do need a mobile version because when on the road and I need to get something done I do it from my phone. Even if they just migrate the earlier version to a phone app that would work for me.
Founder Team
Shaifali_illusto
May 9, 2024
Thank you so much for a candid feedback. Such reviews keep us going everyday.
Noted your request for mobile version. We will discuss and consider bringing a mobile version for a seamless editing experience on the go.
Just keep polishing and adding more. You started from where others stopped so you have a chance to become the cloud video editor of choice used by enterprises everywhere. All the best!
Founder Team
Shaifali_illusto
May 9, 2024
Thank you so much adawaty. Such kind words simply make our day and keep us going. Would you mind getting on a quick call with us for detailed feedback about illusto so that we can continuously improve? Let us know or write to us directly on support@illusto.com.
Verified purchaser
Kudos to AppSumo for making reparation for Illusto
As a regular buyer of several apps on AppSumo, I initially considered Illusto a valuable purchase, given its unique combination of video editing capabilities and access to stock images and videos. However, the news of its closure came as quite a shock to me.
That said, I must commend AppSumo’s swift response and the ethical approach you’ve taken by offering refunds to Sumo-lings affected by this situation. It’s rare to see businesses prioritize customer trust and satisfaction so prominently, especially in challenging circumstances like these. AppSumo's proactive measure to safeguard their customers underscores the values that make AppSumo a trusted platform for entrepreneurs like me.
Share illusto
Verified purchaser
The shutdown sucks. It was an amazing tool with a lot of promise.
Used this one quite regularly and thought it had a real chance at becoming a big player. Sure, there were some bugs, but overall, the software was well-built; it performed well, and it delivered on its main purpose with minimal frustration.
Gotta give it 1-star for shutting down after the one-year mark though. That's just not right...
Share illusto
Verified purchaser
This rating isn't for the tool but for AppSumo
Off late we're seeing a pattern where multiple SaaS platforms are shutting down. While I was initially concerned what would happen to AppSumo users, a big thank you and word of appreciation for AppSumo and it's team for doing right by it's users. I have received refund on all SaaS platforms that went bust recently, except QAPop which wasn't covered under the terms. And AppSumo did right by me. Considering that it's a loss for them as well, more so because of the efforts they may've had to put in for the launch of these products, it's safe to say that AppSumo puts ethics and user experience on top of everything else and really cares for it's users... Big shout out to everyone working at AppSumo... THANK YOU FOR DOING RIGHT BY US...
Share illusto
Verified purchaser
Worked well while I used it only to be scammed later
I didn't have any problems with the site. Loved it in fact. I used it to create videos with text, audio and music. No problems. Then...
I lost my $100 bucks as the site is scamming... I mean closing.
So tired of these sites stealing our money and dancing away with no consequences.
Share illusto
Verified purchaser
This is terrible! They are closing!
Appsumo needs to do proper investigation before allowing these apps on their platform that closes after 1 year. How will i get back my hard earned money now? I was not even able to edit a video properly using this scammy platform. I sat waiting patiently for the platform to improve only to hear that it is closing. I need back my money!
Share illusto
Verified purchaser
Many closures
Ver y bad, another productos that is closing after the year.
There are many deals where i hace invest muy money and loose it. Pretty bad, scam companies?
scared to continúe buying and this happening.
Share illusto
Verified purchaser
Scam
Conveniently closing it's doors 1 year after campaign to avoid refunds. Not a coincidence I'm sure. Just bad actors. This kind of scheme makes me completely hesitant to buy from AS. These companies know exactly what they're doing and it will be the ultimate downfall of the entire platform since nobody will have any confidence to purchase a deal that's likely to run 1 year before they get paid out and then send a heavy heart email.
Share illusto
Verified purchaser
Very Disappointing - Clumsy UI, Limited Capabilities, Very Few Templates
I have tried to develop and design videos using this tool. It's been a regrettable ordeal. I just clicked "Use This Template" over 5 minutes ago - it's still spinning and will not render. Several times during video editing, the interface freezes and I'm forced to close out. The capabilities and customization features are very limited. I waited an entire year for the founders to build out templates but that never happened. There is only a small quantity of templates, and most of them are poor quality. Unfortunately, this was a waste of money.
Share illusto
Verified purchaser
Not Very Happy
I normally dont like tools which promise a lot of things but then as soon as you purchase, issues arise. Support is none existent. The tool is very slow and lags significantly. I had raised this issue a long time ago but till date heard nothing. No updates or improvements which is sad.
Share illusto
Verified purchaser
Unusable tool and the support is gone
I just tried to create a basic video with 1 image, 2 lines of text, a logo, and a soundtrack.
I spent over an hour putting all that into the canvas and manipulating about 4 seconds (!) of the video, and the browser glitched.
After reloading the page, the canvas was all messed up and not usable anymore, even if it auto-saves after every single click.
It's a pain to drag and drop elements to canvas. At least, they should disable text highlight (a.k.a. select text) which stays in the way all the time.
Why is this Illusto still so glitchy?
I bought it about 5 months ago and I hoped it would become a good video editor, but it's still not usable at this point.
It is too slow, it's lagging, it's glitching, and the auto-save feature is obviously useless.
And the support didn't answer my recent ticket.
IS THIS TOOL STILL DEVELOPED OR ABANDONED?
If I could get a refund, I would do it without a blink of an eye.
Dear @appsumo, the 60-day refund period has obviously become obsolete. Please, reconsider prolonging it to 6 months, so shady founders can't fetch funds and f**k off.
Share illusto
Verified purchaser
Great Customer Service
For whatever reason it decided one day not to work as fluidly as it had been since purchasing, approx. three weeks after purchase. Customer service was a welcome relief.
Share illusto
Verified purchaser
Best buy
I'm so glad I got this deal! It has become my go to video editor. The library of videos is (obviously) amazing and the functionality of the editor - impressive!
Share illusto
Verified purchaser
Exceeded my expectation
Illusto has earned its place as my go-to video editing solution. Its user-friendly interface, comprehensive feature set, creative capabilities, and reliable performance make it an ideal choice for content creators of all levels. I highly recommend Illusto to anyone seeking a powerful and versatile video editing tool with huge sets of stock library that delivers outstanding results.
Share illusto
Verified purchaser
Bug issues not being resolved
I really wanted this to be a keeper, but I dropped a comment here before about the new version kicking me out continuously. I left Illusto on the shelf for a bit to see if this was resolved. Tonight I jumped in again to make some vidz. The same issue occurs. I'm working (Macbook Air M2, new / Chrome Browser) on a video for ten minutes. it just kicks me out. Hugely frustrating and time wasting. If this #1 critical issue isn't being resolved, and its mentioned by others, I think the developers have introed the product way to soon. And as the 'kick out' issue is actually on the new version, that's more worrying about platform stability. I'll give it a couple of days to hear devs response and then decide.
Share illusto
Verified purchaser
Best Capcut alternative with the upside to be much better
im impressed with the GUI of Illusto and the promise to expand its platform from being a typical vanilla video editor. If you are looking for a capcut alternative with the upside of having this deal lifetime and with all featured future updates which looks promosing for illusto you will not regret your purchase. i can wait to see developments in AI and in social media intergration as well as adding premium stock images,videos and more moder LLM AI generators.
The future looks promosing keep at it Illusto team!!!
Share illusto
Verified purchaser
Not Ready
This application is not yet ready for production; its user interface resembles something from the late '90s, and loading times can be sluggish. While some reviews may seem overly positive, it still has room for improvement before it matches traditional desktop applications' performance. It's important to remember that cloud-based GPU processing typically tends to be slower. These type of applications needs to have an asset library that can be in "actual" usage rather than amplifying propaganda. Assets are unusable and extremely slow. I am giving 2 stars for the effort, but it is still very far from usable. There were two instances where I worked on my project for almost 3 hours, and it logged me out without reason and lost all editing of the previous 1.5 hours.
Shaifali_illusto
May 9, 2024Hi cereal_killer,
Thank you for sharing a candid feedback. We are constantly working on improving our assets library as well as on the load times.
On the UI - Not sure of you have checked out our new UI that was released a month ago. Please give it a try and share feedback on that, if any.
Appreciate your time for considering illusto for your video creation needs.
Team illusto
Share illusto
Verified purchaser
Probably My Favorite AppSumo Purchase in a long time
This app is helping me change my Social Media Game. Thank you.
I too would like to see a mobile version - let's hope that is in the pipeline.
Shaifali_illusto
May 9, 2024Hi There,
Thank you for your kind words. We are glad that illusto is helping you support your social media workflows.
We would like to get in touch with you for a detailed feedback, if you have got 30 minutes on your diary. Please let us know a suitable time for the same, if you would like to help improve the product and make it useful for larger community. You may write to us on support@illusto.com for any queries.
Happy Editing!
Team illusto
Share illusto
Verified purchaser
Very well done
It's fast and does editing on the fly. Had a few bugs on the newest version which they worked to get fixed. Excited to see this continue.
The output is really fast even for 4K. It's cloud based so no more taking up resources on the computer when it comes to the extra processing. Also export can be done in the background or just left to be done after you close the window so it gets processed regardless of whether you turned off the computer.
They seem open to and accepting of suggestions and really responsive so if they keep that up they will grow quickly be a big competitor for others out there.
Now for the only negative I can think of:
Biggest Con would be they do need a mobile version because when on the road and I need to get something done I do it from my phone. Even if they just migrate the earlier version to a phone app that would work for me.
Shaifali_illusto
May 9, 2024Thank you so much for a candid feedback. Such reviews keep us going everyday.
Noted your request for mobile version. We will discuss and consider bringing a mobile version for a seamless editing experience on the go.
Happy Editing!
Team illusto
Share illusto
Verified purchaser
💎 & 5 tacos
Just keep polishing and adding more. You started from where others stopped so you have a chance to become the cloud video editor of choice used by enterprises everywhere. All the best!
Shaifali_illusto
May 9, 2024Thank you so much adawaty. Such kind words simply make our day and keep us going. Would you mind getting on a quick call with us for detailed feedback about illusto so that we can continuously improve? Let us know or write to us directly on support@illusto.com.
- Happy team member at illusto :)
Share illusto
Verified purchaser
Good but I can see it being great
Easy to use and a fair amount of assess perfect for new businesses but potential to be great.
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