INBOX Questions

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Q: I have shopify shops do you have similar or adequate automation and triggers for an e-commerce shop?

alex288Nov 10, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey Alex,

We have a Shopify integration to import your contacts from your Shopify account but it wasn't integrated with our automation tool yet. It'll be implemented soon.

Have a great day.

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Q: Would it be possible to add few more tiers to upgrade to 100k subscribers or more?

Shaiket_DasPLUSNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

You can use up to 3 codes for an account. It's not planned to change this for now.

Best regards.

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Q: Hi, 10 brands it's 10 websites différents ?

alex288Nov 10, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

That means you can create up to 10 sender accounts with 10 different domains.

Have a great day!

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Q: Legit question.....

I know everyone is comparing you to ActiveCampaign, but I planned to use GoHighLevel.com instead, as they are now a stronger competitor than AC and ClickFunnels. Can your solution do what GHL does, or at least integrate to make it the same?

appkingNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there Sumo-ling,

Honestly, i don't have any idea about gohighlevel.com and their services.

You can create an account in INBOX for free and try our system before buying the deal.

Best regards.

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Q: Be very careful with Inbox - the platform does not allow you to delete your contacts or lists.

Once it's there, there is no way to remove and this is BIG deal breaker!

I will not recommend it unless they allow their clients to edit/remove their contacts!!!

MaxHenryPLUSNov 8, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 14, 2024

A: Hello,

That's true, once you send a campaign to a contact list, you can't delete the list.

We do it because it is against anti-spam laws to and we have to prevent abuse.

Also, you if you have a valid reason to delete a list, all you need to do is contact with our support and we help you to delete your contact list.

Also, you can remove a contact, it's allowed. All you need to do is to find subscriber from Contacts page, click on it and at the right of the page you'll see "Unsubscribe" button.

Best regards.

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Q: Can you connect to a WIX contact form?

DSpeyerPLUSNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey DSpeyer,

You can connect by using our API again. If you want to see a native integration, you can write this to our roadmap for our DevOps team to see.

https://roadmap.useinbox.com/roadmap

Have a nice day!

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Q: I use a WordPress theme called Thrive Themes.

Would you happen to know if the API connects to your email contact form?

DSpeyerPLUSNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hello DSpeyer,

Thanks for the question.

You can integrate Thrive Themes with INBOX via API. See the resources to build the integration.

https://developers.useinbox.com/

Have a great day!

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Q: Hi!

I have a newbie question.

What are the differences between contact vs contact list?

Looking forward to hearing from you.

Regards,
Jornes

JornesNov 4, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 14, 2024

A: Hello Jornes,

Thank you for your questions.

Contact is your subscriber, the email address that you send your campaigns. Contact list is where you keep these addresses.

I hope i could answer your question. :)

Have a great day!

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Q: I like it so far, but it is confusing when comes to design.

Can you make the background color set up in one go, not by each raw? It is time-consuming.
Why do you use the American way for dates? Can you give an option at least plus add 24h. We Europeans and also Japanese use that way, not American.
Image resize - can you make it on the spot, something like in GetResponse. Right now I have to wait for loading another page or popup to resize by guessing the size actually. Upon doing so it doesn't look like the image is resized. You have cool features in that popup window but resize should be on the spot by using the frame and resize with the click of the mouse.
Can you make Autoresponder and Design as one (again GR comes to my mind) I click Autoresponder and do all the designs the same as I would do as Newsletter, schedule dates and time, and a viola?
You need more templates as well. The choice of categories brings me to the blanc page. One must choose All to see something. I know you get there at some point.

I'm sorry if I try to be too picky or compare too much to another company, but I'd like to use Inbox exclusively as easily as possible. Thank you

アダムNov 9, 2021
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Q: When does this deal expire?

soyoo.rePLUSNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hello again Soyoo,

Probably on 15 Dec. but it may be longer. It's about demand. :)

Best regards.

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Q: Why would you charge extra for removing your branding?

You should at least offer it for tier 2 or tier3. Would have certainly purchased this deal otherwise.

Shaiket_DasPLUSNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

Thank you for your comment.

We offer our Pro plan in this deal, which means you have access to all our tools and features, no limits. That's why we can't offer remove branding this time. It's an extra service.

Normally, it’s an extra feature we offer to our users for $19/monthly, but we have an exclusive offer for you guys. We offer to remove branding to Sumo-lings as LTD only for $89.

Have a great day.

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Q: Do you support non-Western languages?

(Japanese, Chinese, Koerean). Will contact names display correctly when added in these languages?

Another question. I found it in one of the reviews on Capterra as follows:

>>...First of all, we are not able to resize the images (photos, graphics, etc.) separately. They move together with the texts. To sum up, we do not like to be limited by the existing formats and templates.
Secondly, we suffer when we want to make attachments (jpeg, excel, word, pdf formats). We are obliged to use HTML format to make it and it creates a different outlook in comparison to the format we use in general. In addition, we are not able to attach files exceeding 3 MB but we generally have to.
Thirdly, we make serious problems using numbering, bullets, bold, italic type of writing styles, fonts, line spacing and etc. We make the necessary corrections but we see that they change when we send ourselves test e-mails. It is very hard to make corrections. We generally do them by the rule of thumb and it is really a waste of time.
Furthermore, there is a saving problem, we often lose the recent changes and restart to make them again. Waste of time once again. <<<

Have these been fixed? Thanks

アダムNov 8, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 14, 2024

A: Hey there,

Thanks for your quesitons, let me answer them all.

You can always use INBOX with non-Western languages. They're all working.

You can resize or crop images as you wish. When you click on the image you uploaded, you'll see this option at the right of the page.

About attachments, with INBOXBrush you can generate a link for your attachments and you can insert this link to a word or a button. When people click on this link, a new tab will open and they see it.

There's no problem with fonts or types or numbering. You can give it a try and see.

Finally, you can always save or duplicate your works in INBOX.

Have a great day!

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Q: Do you plan to implement the below features?

Anti-spam test:
Before you submit your campaign, INBOX will test it to make sure it does not end up in the spam box. That way, your message will arrive safely in your readers' inboxes and increase your chances of a successful campaign.

Predictive delivery:
INBOX analyzes all contacts to find the best time to submit your campaign. The software detects the exact day and time when your emails get the most likely opened for each contact in your list. Thus, your messages will be delivered at the best time.

soyoo.rePLUSNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 14, 2024

A: Hello Soyoo,

1) We already have "Warm-up" process for our new users, it's called "Phishing Control". This process is applied in your first 4-5 campaigns. Emails are sent slower in this process, but with an increased deliverability rate.

We do everything to increase spam rates but it's also the nature of email marketing because we don't decide if it's spam or not, service providers are deciding. There's so many factors that have affect on spam, for example the content of your emails, if there's a video or GIF, even the title of your emails. But if you reach out to our support and ask them to analyze your newsletter, they'll help you about it.

2) We're planning this kind of a feature actually. That would be great to have this, i agree with you. Our DevOps team will evaluate this feature in the future. You can also write this to our roadmap for them to see.

https://roadmap.useinbox.com/roadmap

Have a great day!

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Q: Hi, does the "multi-branding management" allow me to use 10 different domain email addresses to send ...

newsletters and manage contacts for different brands? Thanks.

PotatoesNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there Sumomo,

That's right. You can add up to 10 different brands as sender accounts and send your campaigns for them.

Best regards.

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Q: I bought the Single plan in your last AppSumo LTD.

You've of course upgraded my account to Pro plan just prior to the current launch, thanks so much for that. Now, my questions are -

1. Do I enjoy all the features mentioned in this launch?
2. Can I buy another Single plan now to add to my present account?
3. If (2) is okay, what benefits can I get apart from increase in contacts to 15000?

AnonysomeNov 9, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

Thanks for the questions.

1)You can use every features included in this deal.

2)You can redeem up to 3 codes for 1 account. If you got 1 or 2 codes from previous AppSumo deal, you can get another one and upgrade your account.

3) Only number of the subscribers will increase.

Have a great day!

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Q: WooCommerce integration is mentioned.

Can you please precise what are the integration capabilities? Is it possible to automatically subscribe to a list the new users registering an account in WooCommerce?

soyoo.rePLUSNov 8, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

Thanks for the question.

WooCommerce hasn't been implemented to our automation system yet. That's why you can only import your contacts for now. But it'll be integrated with our Automation system and you'll be able to do what you said and more by creating workflows.

We'll let you know, when it's ready.

Have a great day!

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Q: WooCommerce integration is mentioned.

Can you please precise what are the integration capabilities? Is it possible to automatically subscribe to a list the new users registering an account in WooCommerce?

soyoo.rePLUSNov 8, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

Thanks for the question.

WooCommerce hasn't been implemented to our automation system yet. That's why you can only import your contacts for now. But it'll be integrated with our Automation system and you'll be able to do what you said and more by creating workflows.

We'll let you know, when it's ready.

Have a great day!

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Q: WooCommerce integration is mentioned.

Can you please precise what are the integration capabilities? Is it possible to automatically subscribe to a list the new users registering an account in WooCommerce?

soyoo.rePLUSNov 8, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

Thanks for the question.

WooCommerce hasn't been implemented to our automation system yet. That's why you can only import your contacts for now. But it'll be integrated with our Automation system and you'll be able to do what you said and more by creating workflows.

We'll let you know, when it's ready.

Have a great day!

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Q: Can I get more than 3 licenses (6 or 7)?

I assume you can download CSV files?

ed54Nov 8, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hello ED54,

You can redeem up to 3 codes for 1 account. After that, you should create a new account to use your codes.

How do you mean by downloading CSV files? You can download your contacts or other metrics as CSV files, if you mean that. Or maybe you mean importing your contacts as CSV files, which is also available.

Best regards.

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Q: Three questions, (1) how extensive are your pre-built templates for landing pages (2) how many landing pages ...

are we allowed to use, and (3) can we use our own domain? Thanks.

17254ac1c4614c988c8972f54b7a9a87PLUSNov 6, 2021
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Founder Team
Said_Inbox

Said_Inbox

May 15, 2024

A: Hey there,

Sorry for misunderstanding. :)

Unfortunately, not yet, but we get so many requests about this. So, we'll evaluate this in the future.

Best regards.

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