My goodness this tool is so confusing to use. How do you just create a chatbox widget to embed in a site or webapp? It's such a mess of options with no clear setup process. I was clicking around forever and still couldn't understand how a chatbox is created.
Founder Team
Oksana_Intelswift
Oct 10, 2025
A: Hi Oliver
Thank you for your interest in Intelswift. Our platform is quite rich in features, and I completely understand that it might feel a bit overwhelming at the beginning. With that said, we do our best to help our users get oriented quickly - here are a few ways to make the experience smoother:
1.Complete the onboarding checklist — it helps you cover the basics step by step. 2.Visit the...
Q: Is Tier 3 on Appsumo Equivalent to the Voice Plan on your website?
I just need to know if I am getting that voice functionality as that's very important for me switching over as I don't like my current phone solution.
A few other questions.
Can we buy additional user seats? And if so what is the cost? Can we also buy additional conversations or voice minutes if needed? How many phone numbers can we have attached to an account? And is it a twillio integration...
Founder Team
Oksana_Intelswift
Oct 6, 2025
A: Hi Nick I’m happy to answer.
I just need to know if I am getting that voice functionality as that's very important for me switching over as I don't like my current phone solution.
Yes, but only through WebTRC, not via the phone line. You can deploy an AI Agent on your phone, but that’s the functionality that we provide in the enterprise plan, since this requires SIP Trunk configurations and...
I am interested in your system. Does it fully support the Czech Republic, Poland, and Slovakia, or Pipedrive integration?
Thank you.
Founder Team
Majda_Intelswift
Edited Oct 2, 2025
A: Hi there, thanks for reaching out and for your interest in Intelswift!
Yes, we do support Pipedrive integration. As for the languages, Polish is already available, and if you need Czech or Slovak, we can add them quickly based on client requests. Our goal is to make sure the platform feels local and easy to use wherever you are.
1)Capture a)Does your platform have a solid GDPR/Data policy? Yes, we’re GDPR and SOC 2 compliant, you can check it in our trust center: https://intelswift-security.trust.site/ b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc) Yes, you can configure it in the workflow.
I took a trial and found the UI/UX to be rather archaic in comparison to other chatbot builders out there . You seriously need to work on that . Are there any such plans in the offing ?
Will explore more about the platform and see if it’s a good fit functionality wise .
Founder Team
Majda_Intelswift
Sep 24, 2025
A: Hi there, thank you for bringing this up. We know how important a smooth and modern UI/UX is, and it’s something our team is already working on improving. Updates are planned to make the experience more intuitive and enjoyable.
In the meantime, I’d encourage you to keep exploring the functionality, as that’s where many users see real value today. Feedback like yours helps us shape the...
Q: So confusing!
My goodness this tool is so confusing to use. How do you just create a chatbox widget to embed in a site or webapp? It's such a mess of options with no clear setup process. I was clicking around forever and still couldn't understand how a chatbox is created.
Oksana_Intelswift
Oct 10, 2025A: Hi Oliver
Thank you for your interest in Intelswift. Our platform is quite rich in features, and I completely understand that it might feel a bit overwhelming at the beginning. With that said, we do our best to help our users get oriented quickly - here are a few ways to make the experience smoother:
1.Complete the onboarding checklist — it helps you cover the basics step by step.
2.Visit the...
Share Intelswift
Q: Is Tier 3 on Appsumo Equivalent to the Voice Plan on your website?
I just need to know if I am getting that voice functionality as that's very important for me switching over as I don't like my current phone solution.
A few other questions.
Can we buy additional user seats? And if so what is the cost?
Can we also buy additional conversations or voice minutes if needed?
How many phone numbers can we have attached to an account? And is it a twillio integration...
Oksana_Intelswift
Oct 6, 2025A: Hi Nick
I’m happy to answer.
I just need to know if I am getting that voice functionality as that's very important for me switching over as I don't like my current phone solution.
Yes, but only through WebTRC, not via the phone line.
You can deploy an AI Agent on your phone, but that’s the functionality that we provide in the enterprise plan, since this requires SIP Trunk configurations and...
Share Intelswift
Q: lang support
Hello,
I am interested in your system. Does it fully support the Czech Republic, Poland, and Slovakia, or Pipedrive integration?
Thank you.
Majda_Intelswift
Edited Oct 2, 2025A: Hi there, thanks for reaching out and for your interest in Intelswift!
Yes, we do support Pipedrive integration. As for the languages, Polish is already available, and if you need Czech or Slovak, we can add them quickly based on client requests. Our goal is to make sure the platform feels local and easy to use wherever you are.
Share Intelswift
Marian, what about Romanian language for voice chat? Thank you
Hi Marcel! Have you purchased a plan? If yes, we can add it.
Q: Capture / Export / UI and UX suggestions
Hi Majda,
Thanks for answering the previous questions.
1)Capture
a)Does your platform have a solid GDPR/Data policy?
b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc)
2)Export
a)Webhooks live by the end of 2025?
b)Zapier on roadmap?
c)Native intergration with Brevo on roadmap?
3)UX - Please consider Thrivedesk design. Suggestions:
a)Using 2 tabs at the...
Oksana_Intelswift
Sep 25, 2025A: Hi Matt,
I'm happy to answer your questions.
1)Capture a)Does your platform have a solid GDPR/Data policy?
Yes, we’re GDPR and SOC 2 compliant, you can check it in our trust center: https://intelswift-security.trust.site/
b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc)
Yes, you can configure it in the workflow.
2)Export a)Webhooks live by the end of...
Share Intelswift
Q: UI / UX
I took a trial and found the UI/UX to be rather archaic in comparison to other chatbot builders out there . You seriously need to work on that . Are there any such plans in the offing ?
Will explore more about the platform and see if it’s a good fit functionality wise .
Majda_Intelswift
Sep 24, 2025A: Hi there, thank you for bringing this up.
We know how important a smooth and modern UI/UX is, and it’s something our team is already working on improving. Updates are planned to make the experience more intuitive and enjoyable.
In the meantime, I’d encourage you to keep exploring the functionality, as that’s where many users see real value today. Feedback like yours helps us shape the...
Share Intelswift