VaidasQ: Issues With Nova AI Personalization Features and Platform Limitations
Hi Shivam,
My experience doesn't match what was described before purchase.
You stated that photo upload, drag/crop/zoom, custom text, live preview, and saving the final design with the order are available natively and can be built with Nova AI.
After purchasing, I spent many credits trying to create this workflow, but Nova AI couldn't build it and ended with: "app-creation tooling isn't available here."
I also can't remove the "Powered by" branding at checkout page, and LaunchMyStore forces www while my site uses the non-www version.
Is there any option to make changes to .htaccess for my domain? Is it possible to edit robots.txt?
If these issues can't be resolved, I may need to request a refund.
Shivam_LaunchMyStore
Edited Jun 1, 2026A: Please send us an email at [email protected]. We’ll transfer the demo store to your account, send you a video walkthrough explaining the workflow, and if you feel any credits were wasted, we’ll be happy to re-add them.
Don’t worry — we’re here to help. Nova AI is all about prompting; the more specific your instructions, the better the results. If you can describe what you want, it can build it for you.
as this site is created via - https://magnet730443.launchmystore.io with all the features u described earlier and made 100% via Nova Ai
For example, for your use case, a prompt could be:
“On the product page, add a custom design uploader where customers can upload images, drag, resize, and position them within a design area. Use any suitable online image upload service. Customers should also be able to add custom text, edit it, and preview the final design before adding the product to the cart. The uploaded images, text, and design data should be stored as cart properties and displayed in both the cart so the merchant can see exactly what the customer created.
Verified purchaser
It burned a lot of my credits for nothing!
Screenshot for your reference: https://prnt.sc/w4ECuJGBCYAd
Rest assured, the LaunchMyStore support team is available to assist you every step of the way. LaunchMyStore is designed to be easy to use and helps you get your business up and running quickly. As your business grows and you need more advanced customizations, there can be a learning curve
Traditionally, these types of customizations can cost hundreds or even thousands of dollars when hiring developers.
With Nova AI built directly into LaunchMyStore, many of these customizations can be created, modified, and managed in-house, helping you save both time and development costs while giving you greater control over your store.